There is no point to have only a great product and a lovely insta. You need logistics and infrastructure. Also a bit of advice. You offer people products, when tou are in no position to deliver them,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
There is no point to have only a great product and a lovely insta. You need logistics and infrastructure. Also a bit of advice. You offer people products, when tou are in no position to deliver them,... See more
Company replied
I’m genuinely impressed with the quality of these products. The eye pencils are absolutely amazing - they glide on effortlessly, are incredibly smooth, and the pigmentation is outstanding. I’ve nev... See more
Fantastic products and equally impressive customer service from Julie. I have 8/9 eye pencils and they are brilliant as is the lip pout pencil amongst other purchases I’ve made. I had previously... See more
I’ve purchased a couple of these eyeliners now in different colours and they’ve all been lovely so when a new colour caught my eye I had to order it straight away! The process was quick and easy and I... See more
At ZOEVA, love is at the heart of everything we do. We are convinced that makeup is much more than just a beauty product. It is an expression of individuality, strength, and above all, self-love.
Karl-Ritscher-Anlage 1-3, 60437, Frankfurt am Main, Germany
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lovely lipstick very pleased with it. Delivery was good too. J.
Purchased some eyeliners which are amazing! Had a little issue, nothing to do with the product itself and contacted customer services. Wow! They were so helpful and sorted me promptly. Really impressed by the product and the aftercare.
My order for one of the eye pencils arrived within 24 hours. I have several of these by the way. This one did not disappoint. They are always very soft and really easy to use and come in such beautiful colours. Now that I’m a bit older I think they look better than heavier make up on my eyes. A great, well run company.
All good and super prompt with great products
Timely reply with helpful advice on how to resolve the issue. Polite and friendly
the ordering and delivery service is amazing. easy. i am very happy with Zoeva cosmetics and pleased that i came across them, by chance
Great choice of colours,quality .
Long lasting with great looks.
I love all your products. The quality is great and it lasts on the skin.
I was slightly disappointed with the purple taupe liner. Not as purple as it looks on line but I'm sure I'll grow to love it.
Already reviewed the delivery.
I just love the Suntorini bronzer. I use it every day and it gives me this natural tanned look. I cannot go without it. It also lasts me 6 months before I have to buy a new one, so the price quality ratio is really good in my opinion. Delivery was also quick and good.
Such good quality and fast delivery service. I was glad I didn't have to wait too long to receive my order.
This is my first time buying from the Zoeva website, attracted by their new launches, and I've had a really, really good experience. In particular, the new eyeshadow stick has a quality far above average; I'd say excellent! It's an eyeshadow that lasts, both in terms of its beautiful color tones and its durability. I could define it as exceptional! It lasts for more than 12 hours and can only be removed with a bi-phasic product.
I find the entire website very user-friendly; every product is presented with eye-catching images and specific instructions on how to use it. For me, this is a fundamental aspect in deciding whether a product is right for me or not. The site is easy to navigate, allowing you to add items to your cart and complete the order in just a few steps.
I would like to compliment the accuracy with which customers are supported after placing an order: the entire process is clear and precisely monitored. The care taken with the packaging and the delivery times are both very good. I particularly appreciated the gift of a mini-size mascara, which I look forward to trying.
I will soon return to purchase other products, which I hope will have the same high quality as the eyeshadow sticks.
The quality and clarity of the colours are wonderful.
Zoeva has good value for money products. Great brushes (of which I own multiple sets) and very nice bags. Would recommend when you are in the market for synthetic brushes that hold up well.
Really impressive and helpful costumer service: very quick in reacting to questions and super friendly.
High quality eyeliners. Solid color, easy application and it stays very long.
Fantastic products and equally impressive customer service from Julie.
I have 8/9 eye pencils and they are brilliant as is the lip pout pencil amongst other purchases I’ve made.
I had previously bought VB ones and these are WAY better in my humble opinion.
ZOEVA’s delivery service is also really quick.
I can’t fault anything. I’ll be back for more for sure.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.