Ordered outdoor covers. The colour is lovely (purple), sturdy material, etc. Just disappointing as the material is soo slippery that you cant really build anything or use the triangle pisses as a back... See more
Company replied
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My order of outdoor covers arrived and a cover was missing. I sent an email to Zonky about it and I have had no response at all.
Company replied
Amazing, hours of endless fun. as a mum of 3, two of which has some sort of “additional need” including the craving for sensory input, this is perfect. perfect for children who don’t want typical toys... See more
Company replied
Excellent service. Ordering was easy and delivery quick. Product is good quality. The product was much smaller than expected, you would need 2 to make a decent size den. Its a great idea but actu... See more
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Company details
Written by the company
The modular soft play sofa that takes playtime to a whole new level. Little imaginations run wild with thousands of ways to build and create. Designed and made in the UK. Zonky was created with a simple idea in mind: play furniture should be flexible, safe, and genuinely enjoyable for both children and parents. Our modular designs are made to be used in everyday life, for building, climbing, relaxing, and everything in between. We also know that no product or experience is ever perfect, which is why we pay close attention to customer feedback. We read every review and take it seriously, using it to improve both our products and the way we support our customers. When something isn’t quite right, we see it as an opportunity to fix it and do better next time. Everything we make is designed in the UK with a focus on durability, comfort, and simplicity. We want families to feel confident that what they bring into their home will last and actually get used, not just sit in a corner. Most importantly, Zonky is still evolving. We’re learning directly from the families who use our products every day, and that ongoing feedback shapes how we grow as a brand.
Contact info
Wykes House, Buckingham Street, B193HS, Birmingham, United Kingdom
- customercare@loft25group.com
- www.zonky.uk
3.4
Average
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The fabric is very thin and does not …
The fabric is very thin and does not feel or look nice.
It is much smaller than I expected, this is my fault for not laying out the measurements, but would say the sofa is big enough for a /3 year old to play with but no bigger. It is certainly too small for my 4 year old to turn in to a den he can fit in to.
I will be returning
October 1, 2023
Reply from Zonky
Hi Alice, we're really sorry it has taken us this long to respond to your review from 2023, we should have been in touch much sooner. We're sorry to hear the product didn't meet your expectations in terms of size and fabric quality. We hope the return process was straightforward for you. If there is anything we can still help with please don't hesitate to get in touch at support@zonky.uk and we would be happy to hear from you.
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Great customer service very fair and…
Great customer service very fair and nice product
September 26, 2023
Reply from Zonky
Hi Danielle, apologies for the delayed reply to your 2023 review and thank you for the kind words! We really appreciate it and are glad you had a great experience with our team. Hope you are still enjoying the product! If you need anything we are at support@zonky.uk.
We love our Zonky
Great product, such a fab idea and well executed. Delivery was prompt and the customer service was outstanding - a minor issue was resolved with lighting speed. Thoughtful company providing free build ideas and activity packs
September 4, 2023
Reply from Zonky
Hi, apologies for the delayed reply to your 2023 review and thank you for such a lovely review! We are so pleased the minor issue was resolved quickly and that you are enjoying all the creative possibilities. Thoughtful touches like the activity packs are something we really care about so it is great to hear they are appreciated! If you ever need anything we are at support@zonky.uk.
The kids absolutely love it!
The kids absolutely love their Zonky sofa! They’ve used it every day since it arrived in one format or another and it’s been incorporated into so many different play activities… making caves, ramps for cars, climbing, jumping, pretending to make beds… So glad we got one of these!
August 28, 2023
Reply from Zonky
Hi Jade, apologies for the delayed reply to your 2023 review and thank you for this wonderful feedback! Caves, ramps, climbing, jumping, pretend beds, sounds like the perfect Zonky household! We love hearing about all the different ways kids use it. Hope the fun is still going strong!
So many possibilities!
My 18 month old is absolutely thrilled with her new Zonky play sofa! She's played with it non stop since it arrived and I know we'll get many more years of play from it too!
September 1, 2023
Unprompted review
Reply from Zonky
Hi Flo, apologies for the late reply to your 2023 review and thank you for such a lovely review! An 18-month-old who plays non-stop with it, that is exactly what we love to hear. We hope she is still exploring all the possibilities and that you are getting years of fun out of it! We are at support@zonky.uk if you ever need anything.
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Reply from Zonky
Hi Will, apologies for the late reply to your 2023 review! Thank you for the feedback, short and sweet and exactly what we love to hear. Happy customers and happy kids! If you ever need anything we are at support@zonky.uk.
Reply from Zonky
Hi Fatima, apologies for the late reply to your 2023 review and thank you so much for the kind words! Very happy kids and a very happy us, that is what it is all about! If you ever need anything we are at support@zonky.uk.
Reply from Zonky
Hi Hilary, apologies for the late reply to your 2023 review and thank you for the lovely feedback! We always try to keep communication going even over busy periods so it is great to hear that came through. We hope you are still enjoying your Zonky! If you ever need us we are at support@zonky.uk.
Fast delivery
Fast delivery. Lovely product. A real hit. Quite pricey but I guess it’s niche.
August 21, 2023
Reply from Zonky
Hi Flora, apologies for the late reply to your 2023 review and thank you for the honest feedback! We are glad delivery was fast and the kids love it. We appreciate you acknowledging the niche nature of the product, we do put a lot of care into what we make! If you ever need anything we are at support@zonky.uk.
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1st birthday present
We bought the play couch and 2 extra cushions for my son's first birthday. I'm so glad that we got it, he loved it from the second it arrived and we'll get years out of it. I also enjoy chilling on it when I'm playing with him. When the couch arrived it was missing a cushion, but after contacting customer service they immediately sent one out, so we had the entire package in time for his birthday.
July 28, 2023
Reply from Zonky
Hi, apologies for the late reply to your 2023 review and thank you for such a heartwarming review! A first birthday and a missing cushion sorted in time, we are so glad it all came together! We hope your little one has had another wonderful year of play with it. If you ever need anything we are at support@zonky.uk.
We couldn’t love our Zonky any more
We couldn’t love our Zonky any more! A staple piece for our playroom, used for relaxing, socialising and playing. The washable covers are a GOD SEND and I love how it’s creates so much imagination and creativity in my children. We also use it for sleepovers and those desperate nights we need to sleep next to one of them.
Highly recommend!
August 22, 2023
Unprompted review
Reply from Zonky
Hi Charlotte, apologies for the late reply to your 2023 review and we absolutely love this review, thank you! Relaxing, socialising, sleepovers AND those desperate nights next to a little one, the Zonky truly does it all! We are so happy it has become such a staple in your home. We are at support@zonky.uk if you ever need us.
We absolutely love our Zonky
We absolutely love our Zonky! It is sturdy yet comfy and perfect size for smaller bedrooms. The best part about it is that it can be turned into anything - so far we have made a tent, a fire truck, police car (new circle cushions are great for this), a castle, a beach hut, a slide…
Also major points for washable covers
August 21, 2023
Unprompted review
Reply from Zonky
Hi Maria, apologies for the delayed reply to your 2023 review and thank you for this wonderful feedback! A tent, fire truck, police car, castle, beach hut AND a slide, we are so impressed by those builds! We hope the creativity keeps flowing and you are all still loving it. If you need anything we are at support@zonky.uk.
Great product
Arrived quickly, website is easy to navigate, the sofa is as described. Colour is strong, quality is excellent, Lots of components for children to use in many creative ways
August 17, 2023
Reply from Zonky
Hi Ashley, we know it's been quite a while, but thank you so much for taking the time to leave such a kind review back in 2023! We're delighted the product arrived quickly, matched the description, and that the kids are enjoying it creatively. If you ever need anything, please don't hesitate to reach out at support@zonky.uk.
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