Zoomcar Reviews 

167
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with hidden fees and unexpected charges, particularly concerning mandatory insurance requirements that often contradicted initial quotes or personal policies. Many also experienced extremely poor customer service, describing it as unresponsive, unhelpful, and difficult to reach. The booking process itself caused considerable frustration, with long waiting times, shuttle delays, and reservations being canceled or changed without adequate notice, alongside struggles to obtain refunds. However, some customers also noted that the company's practices felt misleading, with initial cheap prices escalating significantly due to mandatory add-ons. Additionally, issues with vehicle condition, such as receiving damaged cars or problems with car recovery, were reported by some.

What people talk about most

Service

Customers had negative experiences with service, with many reviewers describing it as the worst rental car... See more

Price

People report negative experiences with price, often citing hidden fees and unexpected charges that... See more

Customer service

Users describe negative interactions with customer service, often citing poor support, unresponsiveness, and... See more

Booking process

Customers consistently note negative experiences with the booking process, describing it as unreliable and a... See more

Payment

Reviewers express significant dissatisfaction with payment processes, frequently reporting unexpected charges... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This business uses deceptive practices, it’s really a scam. Booked a car on line, declined insurance as I have rental car insurance with my cc. and personal car insurance. Refused this, and insisted... See more

Rated 1 out of 5 stars

Got my car scratches all over and many dents and zoom car never pays full amount of the damage only pay 40 Percent every time they have an excuse The customer scraches my car every single trip in... See more

Rated 1 out of 5 stars

We booked a car through Zoom Rent-A-Car in Fort Lauderdale, the shuttle took over an hour, but that was the least of our worries, because they would not accept our personal insurance, and told us we h... See more

Rated 1 out of 5 stars

Day 11 —and still no solution from @Zoomcar__India. More than 10 tickets raised, countless follow-ups, and every time the same line — “We’ll call you back in an hour.” The whole day... See more


Company details

  1. Car Rental Agency

Information provided by various external sources

Zoomcar is a self-drive car rental company headquartered in Bangalore, India.


Contact info

  • Marathahalli - Sarjapur Outer Ring Road, 560037, Bengaluru, United States

  • www.zoomcar.com

1.3

Bad

TrustScore 1.5 out of 5

167 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(167)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish I could give this service a zero…

I wish I could give this service a zero star. Onboarding was horrible - they kept promising a car in a week of making the payment. Took three weeks. And then when I had to cancel the contract, they took 1 month's fees as cancelation, refused to give an invoice for this amount, tried to take the car a few days before the end date and I still haven't received the security deposit. I do not recommend Zoomcar and will not be using it again.

September 20, 2020
Unprompted review
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Rated 1 out of 5 stars

I booked a car from Zoomcar .com to…

I booked a car from Zoomcar .com to drive in Delhi for 15 days . I paid more than Rs. 35000 ( USD 600) for my booking and received a confirmation that my car is booked . When I went to collect the car the place in Delhi meharuali center was terrible. The Guy who was attending the people was rude, unprofessional, uneducated and had do customer service experience. He very rudely informed me that my driving license is canceled and I will not get the car . I have a UK driving license which is the hardest thing anyone has to make in UK but he just was not ready to listen. I cancelled my booking and I was told that my money will be refunded in three days but its been one week my booking was canceled and no money was refunded. People should beware of these type of fraud companies.

December 18, 2018
Unprompted review
Show reviews in all languages. (167 reviews)

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