Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!! They are asking for a reply vi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Reviews shaping this summary
The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properti... See more
Company replied
Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company cal... See more
Company replied
I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times. So tried to delete the account, and even that has so far taken a 5 minute AI bot interrogation which res... See more
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Company details
About Zoopla
Written by the company
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contact info
The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- www.zoopla.co.uk
1.3
Bad
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t want to be swamped by useless emails
You tell them you don’t want emails , but they just keep sending you them , won’t be using Zoopla again
January 11, 2025
Unprompted review
Reply from Zoopla
Hi Colin,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
We would like to discuss this further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
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Valuation and data incorrect
Both valuation and property data unreliable and inaccurate. My property is undervalued by c.£200k because 10 years ago and two sales ago it was a smaller property. Other homes on the same street with the same actual number of bedrooms and floor area are £200k more on Zoopla. My home is listed with inaccurate numbers of rooms and floor area despite an updated EPC. Zoopla has my floor area as around 100sqm when the EPC says over 150sqm. Zoopla’s sources for their data and valuation cannot be trusted. They should be able to do better than valuations out by 30% and data a decade out of date.
January 15, 2025
Unprompted review
Reply from Zoopla
Hi Andrew,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
SCAMMER AND SHOULD BE SHUT DOWN.
SCAMMER AND SHOULD BE SHUT DOWN.
they let scammers place advertisements and fake property ive just over £600 in legal costs due to a fake advertisement this month.
When i contacted Zoopla on there online chat just now to give then the pull detail of the scam they didnt give a monkeys. and started to make fun of me. they just kept saying OK to every message i sent.
............................................................................
Chat Crept:
Me: why do you keep asking me whats happened when i already told you.
Zoopla: OK.
Me: what do you mean ok?
Zoopla: OK
Me: OK what?
Zoopla: OK
Me: are you taking the ..........
Zoopla: OK
Me: ill report you and will do an online review on your fake adds and website.
Zoopla: OK
.............................................................................
Its clear these ppl think that working with scammers to put of fake property and losing over £600 is funny.
Avoid this site as you can see by the other reviews that these ppl think you buyers are jokes and will carry on scamming you until there final shut down
December 20, 2024
Unprompted review
Zoopla unreliable data- beware!
The valuations and information on this site are very unreliable. It has my house under a medium risk of flooding, but I'm curious about where this water is coming from!! There's a tiny stream, about half a mile away... Maybe this will turn into a torrent and travel a 1/2 mile to get me!!
Also Zoopla compare house prices with plot sales on the street, artificially dragging the average house price down. They have been informed but really don't care they are comparing apples and pears!!
So use their information on this sute at your own risk....
December 19, 2024
Unprompted review
Reply from Zoopla
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model and Zoopla plus information.
The data we have regarding the Flood reports come from a trusted third party, which in turn receives their data from the Environment Agency at a postcode level.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
The Zoopla App/website struggles to…
The Zoopla App/website struggles to give you listing from your chosen areas. I’ve given up it’s ridiculous.
December 14, 2024
Unprompted review
Reply from Zoopla
Hi Stephen,
Thank you for sharing your feedback with us and we're sorry to hear that you're not receiving the information that you have requested.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
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November 26, 2024
Unprompted review
Incredibly inaccurate website both on…
Incredibly inaccurate website both on house details and value. Example
Mid size 3 bed semi detached house i sold 3 years ago for 195000 which states 1 toilet but there are 2 now 238000
A detached small 3 bedroom i sold 2 yards ago for 195000 now 253000!
And my current 4 bedroom detached with 3 toilet and huge conservatory i bought for 220000 but it states a 3 bed with 2 toilet states now valued at 239000, yet same house next door which doesn't have a conservatory is valued at 241000. It's incredibly inaccurate!
Edit in reply to your reply, why not give home owners the chance to update property details and this helping the site become more accurate. My last example is obviously YOUR fault. As both houses recently sold. Our house with the extension went for more than the house next door a year later. Yet you now value next door higher. How does that happen? Grossly inaccurate and also damages the values of properties due to you incompetence. I actually believe you have a legal obligation to address these matters and most leave you wide open to legal challenges.
November 19, 2024
Unprompted review
Reply from Zoopla
Hi Ally,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
If i could leave zero stars I would
If i could leave zero stars I would.
Zoopla have non stop hounded me since leaving them. I run an investment and development firm and as a trial i joined Zoopla last year to trial real estate management. I realised in that 12 months period that rental management was not a sector I want to work in and so politely I cancelled my contract with Zoopla and even wasted 3 months of no advertising. Given the contractual agreement I did not kick up a fuss.
But since leaving in June I have been harassed by Zoopla employees nearly every week via phone and email asking whether I would like to return. Despite my regular responses to inform them I am not at all interested and whether they could remove me from their records, they still persist.
It is very annoying to receive weekly emails and phone calls from James Kingshott,Ben Mcleod to join despite my regular explanation that I have left that sector behind and have no interest in marketing properties on Zoopla
November 13, 2024
Unprompted review
Reply from Zoopla
Hi Umar,
Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Edit replyDelete reply
We will take it to court. They scamming people
Everyone should be careful, this company is literally scamming people. We signed a contract 5 months ago and within a week we officially announced that we could not continue due to special reasons, but they are still demanding payment. We definitely did not receive any service from them, we only terminated the contract during the free trial period. As of today, we are taking them to international court, we will file a lawsuit. We will complain to the Consumer Rights Court.
November 7, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
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refuses to correct grave errors that reduce the value of my flat
Zoopla publishes incorrect information, and refuses to correct it even when you provide proof of the errors.
The only way to correct information is if you pay them to publish an ad, and as part of it correct the data. This is simply criminal behaviour.
Edit: Zoopla re-confirmed they don't want to have correct data on their website. The data are provided by an algorithm that is out of their control. Incredible!
(Previous edit: Hi Zoopla, I haven't seen your DM yet. If Trustpilot cannot provide my contact details, you can contact me through Zoopla request #1539454).
October 15, 2024
Unprompted review
Reply from Zoopla
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Were really sorry that we can not resolve this matter to your satisfaction.
Many thanks,
Zoopla Support
Very Poor Service
Only got a 1 because I can’t give 0.
Several emails following almost £70k spent on the house plus a valuation from an estate agent over £60k above Zoopla’s estimate.
Their argument is “it’s a guide” …… but it’s a guide used by buyers to drive a price down.
Then they remove the price but state their algorithm won’t allow them to update it for months, even with a national estate agents valuation.
Are Zoopla trying to control prices?
They certainly need a regulatory body have a good look at their… “algorithms”
Edit
Never got a private message from Zoopla as they said below.
I did however look at a house for sale.
It sold in June 2023.
According to Zoopla it’s increased in price by 67% since. In 17 months???
Now Zoopla state they do not take modernisation into account so someone isn’t being honest.
Time to inform the ombudsman I think.
November 1, 2024
Unprompted review
Reply from Zoopla
Hi Craig,
Thank you for your updated review.
We requested your information through TrustPilot, however, unfortunately never received your information to contact you.
If you could respond to the request we can contact you to discuss further.
Many thanks,
Zoopla Support
I got in contact with Zoopla about the…
I got in contact with Zoopla about the price listing for my house which was wrong from the land registry.
After 40 days had passed, I messaged again and got a response. After a lot of back and forth, they were insistent that I never sent the first email, despite me literally downloading the copy of the first email and sending it to them.
When I asked to make a formal complaint, the person I spoke to, M******, told me that there is no formal complaint procedure.
Just great stuff all around.
EDIT: Following the reply below from Zoopla, I did not mention anything about the actual request I made. Just your shocking process for dealing with it.
I'll remind you that you have 10 days to get back to me about my subject access request.
October 16, 2024
Unprompted review
Reply from Zoopla
Hi Bob,
Thank you for your follow up.
We can confirm that your Subject access request is being dealt with and you will have the full report sent onto your shortly.
Many Thanks,
Zoopla Support
Zoopla.co.uk property valuations are inaccurate !!!!
zoopla.co.uk website has just told me my property is worth £453K. I have had it professionally valued by numerous Estate Agents at in excess of £600K. Bye !!!! .. xx
October 23, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
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Support never reply especcialy syncronization developers
Support never reply. There's no native feed sync between your properties and zoopla, you must buy another paid per month service to synd your properties... Unacceptable, after doing a very big sum contract.
October 21, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
very difficult to use
very difficult to use, the map view is minimised and not practical for searching.
October 20, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback.
We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Inaccurate Zoopla Property Valuations
Went to 5 independent property valuation companies. Each valued my property within a different range of £10k+/- this being £830k-£840k, Zoopla valuation was £600k.
October 9, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
It is my personal opinion that when I…
It is my personal opinion that when I search for property, a minor child is allowed on the property. Council is also not approving, landlord is not accepting, and I am really disappointed with Zoopla.
October 13, 2024
Unprompted review
Reply from Zoopla
Hi Mehul,
Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
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Just collecting personal data to sell on, avoid the site, not what it used to be.
A simple look at the website to see what a house valuation was had all of the local estate agents ringing for days! All information return was tick boxed 'to email only' but all personal information was sent out anyway... address, telephone numbers the lot! Complete scam of a site, purely logging contact details nowadays, best avoid.
September 30, 2024
Unprompted review
Reply from Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
When you fill in a contact form on the Zoopla website, these details are sent immediately to the agents you chose to contact, we do not have any involvement in what information is sent to them, and, Unfortunately we have no control over their daily business and what information they choose to take note of or ignore.
I would suggest, if any further agents contact you, you ask to speak with their branch manager directly.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
I find 2 3 properties for rent when i…
I find 2 3 properties for rent when i call to book f visit/view he told me not available
He just post listing not update listing status (sold out or not)
September 26, 2024
Unprompted review
Reply from Zoopla
Hi Muhammad,
Thanks for taking the time to leave your review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.
All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct.
Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:
https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
We will then investigate the issue further by speaking to the agent advertising the property.
Alternatively, please feel free to send any website links for propertiesno longer available, directly to us to investigate further with the marketing agent(s) and update our records accordingly.
If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Rubbish estimates
Rubbish estimates. Apparently our property went down £300,000 between June 24 & August 24.
Laughable if you actually took it seriously.
September 20, 2024
Unprompted review
Reply from Zoopla
Hi Sue,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
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