zooplus.nl Reviews 

Just had two 14kg sacks of Beta Senior dog food delivered. At least £10 cheaper than where I used to buy from (Pets at Home) and got a free bottle of shampoo with my points. Easy to order, consistently great price and quick, free delivery. I have bought from an online seller before but they put the prices up drastically after the first order! It's the third time I've bought from Zooplus now and really happy with them. Would definitely recommend.

The customer service at Zooplus is exceptional

I always buy things for my cats from this website, never had any issues with delivery or missing packages. Everything arrived on time and when I did have an issue, customer service was fast and effective in resolving it.

Great website to order everything from easily. Delivery could be a bit faster on some items but everything has arrived in good condition. Prices are also great!

Terrible costumer service that doesn't help our, give correct info timely. If I wouldn't have contacted them again they would've just kept my money without delivering the product 'because the order is cancelled because it is out of stock' without notifying me.

Have been a costumer for several years. That's over now.

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The account is in my wife's name. The original order was placed on 6/11/2020 The ticket number is 979363. The order number is 183553118. The name of the account is on lavinjawellens@hotm***.com.

Have been using Zooplus for almost 9 years. Used to have no issues at all, but now it's the second time within a year that a package doesn't arrive within a week (DHL status remains at package not yet received from Zooplus). After contacting customer service they re-send the order. The first time (last year) this resulted in me receiving the same order twice, and having to tell the poor postman (heavy box) I had to refuse the package. The second time (last week) they forgot to include almost 1000 ZooPoints worth of bonus products. I e-mailed their customer support twice over the last week but not getting any reply (ticket 1075361). I'm now in doubt if I should either make a third effort contacting customer support. Or if I should decide it's too much hassle and switch to another store.

UPDATE 30 November 2020: Thanks Zooplus for restoring the ZooPoints. Because of the quick response I change this from 2 star to 3 star review. Next time just make sure you reply to emails, so no negative trustpilot review is required.

The product selection is amazing. It is nice to know that when I order I get the top quality for a great price.

I've been using Zooplus for the past few months to buy my dog's specialist food, and I've had no problems at all! Delivery is always super fast and when I buy 12 cans, it's £5 cheaper than other online stores and much cheaper than my vets too! The quick deliveries have also been consistent during lockdown, so I've never had to worry when we're running low. Thank you :)

Very poor customer service, never received my dog food, zooplus took my money quick enough but waiting for a reply from them is a joke, I'm a returning customer but won't be buying from them again after this carry on. Trying to get a refund with none existence customer service is difficult to say the least, not a happy customer at all

Be careful with food produced by Zooplus! It has pieces of plastic inside, big enough to seriously harm or even kill your dog. I reported it and their solution is to check food carefully as it might happen more often... I read below that there were more cases like this. Craziness, DO NOT RECOMMEND!

Very poor handling of complaint
Received frozen dog meat with pieces of plastics in it. Filed a complaint.
After a week I received message that I would be reimbursed for that package only. Sounded reasonable...
Since then I spent time and energy for many weeks getting my contaminated item reimbursed.
Now, two months later, still no payment...
Never gonna order here again!

I have been using Zooplus for almost 9years, i have always been very happy with the service, always easy to order and quick delivery, just thought i would mention my last order which i placed on line sunday morning 18th October, it was delivered monday 19th October at 10.30 am, now thats what i call a good service.

Good price, fast delivey! My number one shop for pets!

Great prices overal, and had fast deliveries in the past.
However. I bought a beautiful cage (Savic Knaagdierkooi Suite Royal XL) for my rats I've been saving up for months. The delivery time was longer for the item, namely 5 to 7 days, and that was alright with me (it was in the description of the product and it had track and trace, so I knew what to expect).
Downside of it was: it never came.

I ordered the 29th of September and as I'm writing this it's the 16th of October. Multiple calls with the helpdesk resulted in them sending the package again, and then the package getting cancelled (by a different colleague?). Then they send another cage, that is supposedly on its way now (but the track and trace is not working so I'm not sure.)

Today I was sent an e-mail that the package was delivered (it wasn't) and I so should reject the extra cage they send when it is getting delivered.

I feel there is little communication within the organisation. A shame, as I was a big fan of Zooplus and frequently ordered smaller items. It makes me upset it is dragged out like it is and feel not really heard by the company. Is the 330 euro I spend gone? It's a frustrating, upsetting and tiring process.

Will I order from Zooplus again? Maybe. I don't think I will trust them with such amounts of money again.

My Cats are 9 years old and have been feed with food wet & Dry the whole time from Zooplus
However the service that Zooplus is now providing falls well below that of a couple of years ago The problem is mainly packing They pack fragile items in the same large box with heavy 48 x 157gm (unboxed ) of food which by the time you receive your order make the fragile items Useless and dangerous if used as they contain fine plastic splinters from the plastic containers I've contacted Zooplus now 3 times and complained and sent detailed photographs of the damaged and crushed items Yes they replace the cost of the items but my cats eat food and treats not the proceeds of refunds
Recent communications confirms they are not interested in customer comments and have simply said that will not change their packing procedure I.e loose tins in large boxes without any packing along with fragile items(Cats treats) I am very disappointed at their attitude to customers comments Profit before Customer care. I've even contacted them when ordering to ask that packing be used as used to be the case, without results, still more damaged items received. Speed of delivery great but that no good if the items received are damaged dented and destroyed making them sub standard and useless
Buyers who are meeting the same problems might like to look at the 'Pets at Home' on line web site where you will find the same product cheaper in that their price includes VAT unlike zooplus where VAT is added to the cost (Click and collect or delivered)

Paid for an order including delivery.
Order shipped from Germany to UK & left in a warehouse.
Contacted Zooplus to ask why it isn't being delivered.
Advised I need to organise delivery myself.
Unable to arrange delivery via tracking service & unable to identify the delivery with DHL.
Contacted Zooplus again & told I can arrange delivery myself or return the order to Zooplus, but I won't get a refund.
I am not impressed. I have been ordering from them for over 12 years & have never had problems like this before.
I will not be ordering from them again & my advice would be for people to order elsewhere.

Can’t fault ZooPlus at all. Very competitive prices the best price I’ve found for the dog food we buy. Another plus is the great reward system. Every time you buy from them you receive points that can be redeemed for a variety of products. Free delivery on order over £35. Great service and delivery.

Very happy with my Globetrotter stroller. Ideal for my elderly dog. Best price anywhere. Fast delivery. Excellent customer service. Would definitely use Zooplus again. Highly recommended.