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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the subscription model, citing issues with automatic renewals without notification and difficulty canceling memberships. People also felt that the service offered poor value for money, with many considering it a waste of their time and financial resources. The pricing was frequently criticized, with consumers feeling they paid for a dysfunctional service. Some people were dissatisfied with the website's functionality, describing it as confusing and difficult to navigate, with technical problems and issues with profile management. Conversely, a small portion of people felt that the site was affordable and worth becoming a member, with some even reporting successful offline meetings.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. While some customers consider it one of the best... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers report positive outcomes, such as... See more

Subscription

Customers had negative experiences with subscription. Many reviewers expressed frustration with automatic... See more

Value for money

Reviewers express strong dissatisfaction with the value for money, frequently describing their experience as... See more

Price

Clients share negative opinions on price, with many feeling they received nothing for the money they paid,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When I chose the standard subscription I did not know that communicating with any woman I found interesting was limited to just a "like." I had a very unpleasant experience prior with another site w... See more

Rated 1 out of 5 stars

I always get the ugliest and oldest women's photos set to me, these women look like my mother or older, no good choices and I can't change the settings to adjust the ages. This site is a waste of my t... See more

Rated 1 out of 5 stars

After 2 years away from Zoosk, I found the same persons on line that have not even bothered to even update their photos. That's my bad for signing up with Zoosk again. However, I have been unable t... See more


Company details

  1. Dating Service

Written by the company

Zoosk is the online dating platform that makes love happen. Discover advanced security, more personalized matches, interactive virtual dating experiences, plus free online dating tips. Ignite more meaningful connections today.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrible customer care

Horrible customer care! Good luck even getting in touch with customer care. The instructions for doing so lead a wild goose chase round and round, arriving nowhere. I paid, payment was accepted, and I was immediately locked out. No reason, just "something went wrong."

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

very difficult to cancel membership

Very difficult to cancel membership. Phone numbers are invalid, don`t work. Going online very confusing. I though i had my membership canceled. Zoosk took another payment asking me to provide proof i canceled. Is Zoosk a scam? Their low rating will answer that question. Investigate before you subscribe

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

What doesn't go wrong

What doesn't go wrong? Fake profiles, views that aren't, can't delete messages, block profiles only to have them return. It's even worse than it was before they recently "upgraded" their platform.

May 18, 2025
Unprompted review
Rated 4 out of 5 stars

This is a good site

This is a good site, and a very good customer service department. The only negative I could give is in that my area there are not many matches within my general area. However with that said In LA county there are lots of women.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

This clumsy dating site got worse with…

This clumsy dating site got worse with a recent software upgrade by amateur programmers. The algorithm consistently delivers matches clueless of my preferences, especially distance. Come on. I am not interested in a date with someone 3000 miles away, or with anyone that Zoosk seems to devine from their Carousel which is supposed to be an algorithm to determine the person you like. Don't just take my word for it. I have heard the same from women I chat with the few women I chatted with on the site. We don't match except in loathing the site. When I emailed Zoosk about why I was getting recommendations 3000 moles away, I was basically told 'that's the way it is'.

Excuse me? You think it's ok to and deliver an amateur site, apparently developed by junior grade programmers with the horrid flipping heart and call it a dating site? This pen pal site is only bettered by the worst performing dating site, Match for Seniors. Spend your money at a casino, you'll have better luck.

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service I have conta…

Worst customer service I have contacted Zoosk several times about not being able to chat with someone I like. They keep saying to have patience...it has been over 2 weeks. The person I am interested in keeps looking at my profile and I am looking at theirs but we cannot chat or send a like. I receive profiles from over 1000- 2500 Miles away is that really a match for me? The one person I am intetested in who lives locally I cannot chat with. So frustrating the person and I keep looking at each others profile for more than 2 weeks and cannot connect. Zoosks is in the business to connect people not keep them apart! What am I paying for????

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst dating sites ever

One of the worst dating sites ever! Had it for a few months at about £16 per month so cheaper than a lot of others. Had a few likes but whenever I messaged the likes they never messaged back, so I reckon they didn't want to pay to message me. Liked bloody loads as well and only a few likes back from all over the U.K, when I wasn't a subscriber women message you but that's really to make you want to subscribe so you can see and reply to messages. It's a con, also as soon as my subscription was a bout to end a good looking woman sent me a few messages, they were also proper messages not the ones like a template that can be selected, however the woman did this purposely so I would subscribe again but I made sure I cancelled, I completely forgot to cancel the previous month so it went into the other month. Seriously don't waste your money on this crap website and it's a con, there are also a lot of hidden optional extras such as boosting profile ect. Definitely one of the worst dating sites I've tried. I'm a decent looking chap and must have sent about 500 likes and got about 5 in return and non of them matches wanted to talk! I sent them all a message but they couldn't seem to message. Deleting my profile and definitely won't be coming back on here.

April 1, 2025
Unprompted review
Rated 2 out of 5 stars

When I chose the standard subscription…

When I chose the standard subscription I did not know that communicating with any woman I found interesting was limited to just a "like." I had a very unpleasant experience prior with another site where after far too many re-ups per the number of messages allowed per charge, turned out to be a fraud, i.e. the women were nothing more than AI or trolls. I was never able to establish even an innocent meetup over a lunch, or other type of meetup in a public space/venue. Every "woman" had a "come-on", then backed off saying "it's too soon," so "how can I make it up to you?" Others would say they resided in a town where I knew the place they said they resided in was not for long term rentals, i.e. hotel guests. So, this site gave me the same impression, which is why I requested cancellation.

I would also like to add that I tried in vain to rectify my location, which was northern NH, i.e. Lancaster, not PA, or NY, or MA, but NH. Thus, all interested female contacts came from the NY and PA region. So, between the above issues, I became disenchanted with the service and why I requested cancellation. That is all.

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Tragic

Tragic . Don’t bother . Spend your money on going out . I had been away from it for about a year and got back on to see
Same old faces / same old matches .
When I did find someone who wanted the connection we played cat and mouse game and couldn’t connect !!! Frustrating and not helpful . Thanks for helping me decide single is the way to go ‘

April 2, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We apologize for any inconvenience you've experienced with Zoosk. To find more singles, please double-check your search criteria and make any necessary adjustments. For further assistance, feel free to contact our customer support team. Thank you!

Rated 1 out of 5 stars

Zoosk review: If I could give it zero stars, I would!

Zoosk review: If I could give it zero stars, I would! The Carousel seems to have two people on repeat, like an old record stuck in a groove. The search? It's like déjà vu every day, serving up the same old faces I thought I'd already deleted. Want to search incognito? That'll cost you extra cash. Some message senders seem to have wandered in from the wrong party. I tried reaching out about the Carousel acting like a lazy Susan—"come back later," it said for a whole week—but got crickets in response. I re-joined after a mysterious message lured me back, only to find out it was a fake profile. What a colossal cash and time sink!

April 14, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear you're disappointed with our app, but we appreciate your feedback. We'd love to learn more about your frustrations so we can continue to improve our features. Please reach out to our customer support team to share your valuable comments!

Rated 1 out of 5 stars

Toal bullshit


Toal bullshit, You sometimes are talking to either a computer generated machine or most likely they have people answering you from the company. 3 times I was having conversation and when I gave my phone number they would disappear?? One girl then showed up on POF and did the same thing? These site are probably owened by the same company? They get pictures of girls from other countries and post them.....FAKES!

April 6, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're very sorry to hear this. If you suspect any profiles are fake, please report them to us. Our dedicated team will investigate and take appropriate action immediately. Your assistance in identifying fake profiles is greatly appreciated. Thank you!

Rated 3 out of 5 stars

There is many people who use zoosk

There is many people who use zoosk , therefore I found it easy to connect and chat
It is a very basic dating app, women have to take great care and precautions before meeting someone in person and always bear in mind lots of weird people out there.
Many are also married people claming to be single but just looking to cheat and have fun

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Locked out of account as soon as I…

Locked out of account as soon as I created it. App takes a long time to do the human verification. Trying to create another account with new email, and tells me that I can't proceed at the moment.

March 21, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're truly sorry to hear this. Our team takes the security and integrity of our platform very seriously, which sometimes requires additional verification steps to ensure the safety of all our users. Please don't hesitate to reach out to our support team so that we can look into this and restore access to your account. Thank you!

Rated 1 out of 5 stars

Same Profiles coming up all the time…

Same Profiles coming up all the time even if you Block them no variety now charging Tax in the UK to many scammers the WhatsApp crew . same old ignorant and shallow people . The worse dating con in the World new feature its not chat and find more like fake and disappear nothing new even dead people who died years b4 are still there the classy people who think they want millionaires only a few boobs and its done . Zoosk get better or die a natural death of boring and snatching coins stop being greedy and give value for Money and stop faking it diversity u say more like divers of no choice.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

There are fake photos and names on this…

There are fake photos and names on this site, when you try to contact it disappears. When you try and search often it says there are no members in your search criteria, I was using 60 -75 and auto distance. OH come on zoosk, I want my money back but they do not provide a feedback service or a contact, which must be illegal

March 15, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear about your experience. If you suspect any profile is fake, please report it immediately so we can investigate and take appropriate action. We recommend adjusting your search criteria to get more matches. If you need any assistance, please reach out to our team via the contact form on any of our Help pages. Thank you!

Rated 1 out of 5 stars

There is no customer service

The site changes the time when a person views , you also you will get a heart and then get a reply from women that she did not send that to me. I had very few women that I could contact that lived within 50 miles. The variables, smoking , religion, distance from your location, attractive, I received responces from women that had no photo or profile. I am in a financial bind and cancelled 3 days into my subscription, I had an emergency in the family that would take me away from home , I pleaded for a refund , no response !

February 28, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear that you're disappointed with our app. We're always looking to improve our features and user experience. If you have already contacted us, please check all your email folders, including spam or junk for our reply as in some cases our emails might be blocked by your email provider. Thank you!

Rated 1 out of 5 stars

ZOOSK VERY DISHONEST.THIS IS THE WAY …

ZOOSK VERY DISHONEST.THIS IS THE WAY ZOOSK MISLEADING PEOPLE TO SUBSCRIBE : ZOOSK USE " GOOD LOOKING PEOPLE'S PHOTOS AND FALSELY PRETENDING THAT THESE GOOD LOOKING PROPLE KEEPING VIEW YOU.

ITS HAS TO BE FROM THE USA A THIRD COUNTRY ,FULL OF LIARS, CONS , GOLD DIGGERS .AMERICA SHOULD CALL : PINOCCHIO'S LAND . ELON MUSK IS NOT THE RICHEST MAN IN THE WORLD .LIKE MOST AMERICANS HE STOLEN PEOPLE'S IDEAS AND CLAIMED IT WAS HIS, LIKE FACEBOOK , INTERNET ETC. ARE ALL STOLEN IDEAS.ONLY THE VERY NAIVE AND UNEDUCATED PEOPLE BELIEVE THE LIES OF THE AMERICANS .I HAVE NEVER SEEN A NATION LIKE THE USA WITH SO MANY CONS , TRICKSTERS AND LIARS.
USA SHOULD CALL THE PINOCCHIO'S LAND.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

It is not a good app at all

It is not a good app at all, do not subscribe.
- lots of fake profiles
- does not take into account one’s filters, especially distance, race, smoking etc.
- always present same profiles, in different forms.
- I believe the team creates profiles themselves just to run site.
- it should be closed, you are scammers.
- the app does not even work properly, keeps showing “ we encountered an error” and the sequence of profiles stops.
Their customer s service is useless.

February 28, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're disappointed to hear you feel this way about our app, but we appreciate your feedback! We'd love to understand more about your frustrations so we can keep improving our features. Please contact our customer support team to share your valuable comments. Thank you!

Rated 1 out of 5 stars

Zoosk actually has nit much real man…

Zoosk actually has nit much real man and woman, it took ages to get one message from a real person. It is scam. Bad choice if you pay for membership

February 23, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear about your experience! It seems like adjusting your search criteria could help us provide more matches. If you need assistance with this, please reach out to our customer support team. We're here to help improve your experience with us. Thank you!

Rated 1 out of 5 stars

Fake profiles so many and if not fake…

Fake profiles so many and if not fake really old ones

January 18, 2025
Unprompted review
Zoosk logo

Reply from Zoosk

We are very sorry to hear this! Our team is working hard to remove fake profiles and ensure user safety. Please report any fake accounts or suspicious messages immediately. Also, some members keep their profiles active even with occasional logins, so we don't delete them. Our customer support team can help you adjust your search criteria for better matches. Thank you!

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