I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more
Company replied
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Review summary
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Reviews shaping this summary
I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more
Company replied
It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more
Company replied
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more
Company replied
Company details
Written by the company
Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.
Contact info
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, Farnborough, United Kingdom
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- www.zyliss.co.uk
4.4
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
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I give this company 5 stars for the…
I give this company 5 stars for the length of the guarantee of their products plus the efficiency when a problem arises. I bought one of the little mini choppers just over a year ago when the pull cord on the lid stopped springing back. I contacted the company to see if I could purchase a new lid. They replied almost instantly and after I sent photos of the lid plus my order for proof of purchase they sent me a whole new chopper, not just the lid. Every thing was completed within a few days. Absolutely delighted.
April 9, 2026
Unprompted review
Reply from Zyliss UK
Hello Christine,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our Customer Service Team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Really good, comfortable knives
Speedy service. Brilliant knives.
Wish it were possible to buy the smaller green knife separately- I damaged the handle, but the 2 other knives are still perfect!
March 25, 2026
Nice little container glass but its bit…
Nice little container glass but its bit too small for a lot of foodstuff. Good quality
March 17, 2026
Excellent service and nice set of knifes
March 17, 2026
Reply from Zyliss UK
Hello Diane,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Exactly what it said on the box.
No issues , comfortable handles. Works as it’s suppose to do.
March 20, 2026
Reply from Zyliss UK
Hello Richard,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
The Cole & Mason
Excellent bread knife
March 19, 2026
It was all fine thank you and good bye.
March 11, 2026
Reply from Zyliss UK
Hello Mr Cairns,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
still haven't got an answer to my…
still haven't got an answer to my question if the cheese grater will be available in metal
but i guess it's a minor thing
March 4, 2026
Great customer service and very quick response to contact
Purchased a Zyliss product while on holiday and item was faulty. Returning item to the retailer was not an option so I contacted Zyliss customer services and received an email with offer of replacement item to be mailed to me.
Cannot fault that for customer service!
March 19, 2026
Unprompted review
Reply from Zyliss UK
Hello,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Quick and efficient service and quality…
Quick and efficient service and quality products. Enough said!
February 23, 2026
Reply from Zyliss UK
Hello Ricky,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
Zyliss
Product guarantee
The products are of high quality as is the Customer support.
A 10 year guarantee on cookware gives peace of mind , and the replacement of an item was made very easy by the support staff (Phoebe, in my case)
Recommended.
February 27, 2026
Unprompted review
Reply from Zyliss UK
Hello Michael,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with Phoebe from our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Butter knife snapped after short period…
Butter knife snapped after short period of use. I contacted Zyliss & a replacement was sent. Very happy with customer service.
March 6, 2026
Unprompted review
Reply from Zyliss UK
Hello Sharon,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Innovative products, great support
The products are really innovative and handy, but what has been brilliant has been the high service level relating to a warranty claim I had. The team were super efficient and supportive resolving my claim immediately with no quibbles.
March 4, 2026
Unprompted review
Reply from Zyliss UK
Hello Victoria,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Percolator heaven
A very nice little percolator cup just right for home, work and on the move. Stylish design with useful non-spill lid. Attractive colour and easy to use.
February 12, 2026
Very pleased with the product
February 10, 2026
Great products with excellent quality
Great products with excellent quality. Definitely making my life easier in the kitchen!
January 12, 2026
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