Zyliss UK Reviews 

288
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the kitchen items, noting they are durable, beautifully designed, and make daily cooking tasks much easier and more enjoyable. People also highlight the incredibly helpful customer support team and exceptionally fast delivery services provided by reliable couriers. Some reviewers were not happy with occasional delivery delays or missing items, experiencing significant frustration when attempting to track their orders. Additionally, a few other people also felt that certain products had unexpected quality issues, mentioning broken parts or items failing after short periods of use.

What people talk about most

Product

People report positive experiences with product, noting that items are reasonably priced and of good quality.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well-designed and extremely... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that parcels arrive in a... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and polite staff.... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that products are easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more

Company replied

Rated 4 out of 5 stars

I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more

Company replied

Rated 4 out of 5 stars

It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more

Company replied

Rated 5 out of 5 stars

We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more

Company replied


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Knife Store

Written by the company

Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(288)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really high quality salad spinner

Really high quality (stainless steel base) salad spinner to replace an old OXO plastic one we had for too many years! Purchased the larger spinner and it really does dry lettuce leaves and other vegetables well Good quality plastic inner basket Looks stylish too It is useful you can detach the clutch plate from the pump lid for thorough cleaning Though would have liked a proper diagram or instruction highlighting that you just need to pull the clutch plate at its centre away from the pump lid as it wasn’t clear on how to separate them

November 10, 2025
Rated 1 out of 5 stars

Made in China!

I understood Zyliss was a Swiss firm. I was disappointed to see my loaf pans were made in China. I will no longer buy Zyliss products

November 13, 2025
Rated 1 out of 5 stars

Hi have a pan for an induction hob

Hi have a pan for an induction hob . The induction plate has fallen off the base of the pan. Can this be fixed??

November 9, 2025
Unprompted review
Zyliss UK logo

Reply from Zyliss UK

Hi John, thank you for reaching out! If you could please email our customer service team on ecommerce.orders@dkhouseholdbrands.com and someone will be able to help you on this matter.

Rated 5 out of 5 stars

Sharp, flexible and handy size.

I recently broke a knife I was very fond of as I had had it for a very long time. It was always sharp and flexible, ideal for all my needs. Unfortunately constant washing in the dishwasher destroyed the handle so it became dangerous and uncomfortable to use. It had to go. I have been looking for a while, and while browsing saw you advert on the internet.
You gave me speedy delivery, and the knife lives up to your description. I am very pleased with it and hope it gives me many years service.

October 30, 2025
Rated 4 out of 5 stars

Safety

Safety
The one thing I noticed about my k ife was the shield.
I'm very pleased with it the handle is very comfortable good to use,

October 23, 2025
Rated 1 out of 5 stars

Very sorry to have to post a poor review

I’m very sorry to have to post a poor review for our recent purchase of a Safe Edge Can Opener. Our previous model with a scissor type handles was beginning to work less well so I decided it was time to replace it. The new model has a turning handle which you push down before locating the opener on the edge of the can. Pulling the handle up to the turning position is intended to lock the opener onto the can. Unfortunately, it doesn’t sufficiently grip the can, and turning the handle fails to cut the can, and also fails to revolve the can. Sadly it feels like £21.95 (including shipping and taxes) wasted. The old opener, though unreliable now is still better than the new one.

October 6, 2025
Rated 5 out of 5 stars

Best Knife ever

We decided that we needed to replace the wife's small Prestige wooden handle paring knife as the other ones could not compete with the way it was used after a quick look around I only found two and the Zzliss was the one that was very close to the old one once it came and she used it she said that it was the best knife she has ever had and said buy me another one which I have done excellent knife excellent price brilliant.

October 22, 2025

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