I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more
Company replied
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Review summary
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Reviews shaping this summary
I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more
Company replied
It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more
Company replied
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more
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Company details
Written by the company
Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.
Contact info
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, Farnborough, United Kingdom
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- www.zyliss.co.uk
4.4
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They never answer their phones
I had a query relating to the delivery of my order. I telephoned three numbers given on the Zyliss UK website and all went to answerphone, repeatedly.
I won't be ordering from Zyliss again.
July 1, 2025
Good service …
Yes got the right part delivery was ok and didn't have to wait long happy days congrats!
June 12, 2025
A great company that supplies good…
A great company that supplies good quality kitchen goods. Will us3 them again.
June 2, 2025
Excellent service good quality very…
Excellent service good quality very pleased with purchase
May 27, 2025
Excellent quality
Excellent quality. Sturdy, easy to use & clean. Couldn't be happier with my purchase. Worth paying that little extra.
May 6, 2025
my trusty hand food processor broke…
my trusty hand food processor broke after several years of frequent use... the mechanism retracting the oull cord broke down so could no longer pull and spin the blade... i contacted zyliss with proof of purchase and they promptly sent me a new one- also covered by their amazing 5 year warranty. brilliant product, brilliant customer service.
May 4, 2025
Unprompted review
Great quality
April 14, 2025
Exceptional customer services
I bought a Zyliss bread pan from Amazon in the summer of last year. I love that the sides are deep so the bread isn't a strange shape. Initially the bread came out of the pan perfectly without the need for lining or greasing. For some reason, the bread suddenly started sticking. I saw on Amazon that the product has a five year guarantee so contacted customer services. The response was immediate and helpful. I received a replacement less than a week after I made the enquiry, and the delays were because I found (twice) that my emails were still in my draft folder.
If I'd been more efficient the resolution time would have been at most 3 days.
April 16, 2025
Unprompted review
I ordered twice from Zyliss
I ordered twice from Zyliss. Before that I bought few knifes of this brand from Lakeland. Very easy transactions, knifes are good quality, very sharp. Company is using Royal Mail, so it was spotless delivery. I would highly recommend products of this company and service itself.
April 8, 2025
Exceptional products
Exceptional products! The chopping board is nifty and great for all home interiors. The selection of peelers are truely wonderful and the craftsmanship that went into them is on another level!
April 8, 2025
very good stuff
April 3, 2025
Good pans at sensible prices
March 19, 2025
A.simple and great product
March 18, 2025
Easy ordering
Easy ordering. Great price Excellent knife protector cover is a big plus for drawer storage
March 10, 2025
Best ice cream scoop ever
Easy to use website, efficient delivery of products, great product. What more can you ask for?
March 10, 2025
Excellent quality products and a good deal
Arrived in good time - excellent quality product used for the first time today with great results.
March 14, 2025
Sturdy manufacture
Sturdy manufacture , simple to operate and clean produces firm patties
March 6, 2025
Good robust item
Good robust item, does what it should for domestic use, easy to use.
February 24, 2025
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