Hilton Hotels Reviews 

I am not happy about the price I'm paying vs the service I'm receiving. My nightly price has not decreased, but room service has. Why am I paying the same pre covid cost, but I my room serviced like pre covid. I understand this is great for your bottom line, but your guest shouldn't pay the cost and should come first. I want housekeeping service every day, not every 3rd or 2nd day. Help me understand your justification. How can this be rectified or will you tell me to shut up and color?

We planned to stay at Hilton Gardens Rome Monti pre-cruise in late June, however because of the Iran unrest, and missiles being sent towards our ports, we asked Hilton if we could transfer our room deposit to a domestic hotel, possibly for a week stay in Orlando.

I was told "It's not possible". I'm sure Hilton would be able to rebook our room in Rome since it's 4 months away, and also obtain a weekly reservation in Orlando, but they would rather lose a customer than increase their total sales.

Not good customer service, and a poor business model.

Spent Thursday night 3/5 @ Fallsview Niagara Falls Ontario, Canada to celebrate our 46th anniversary room
3251
Was looking to relax in jacuzzi bath tub but the remodeling put incorrect drain plug in drain, which would not plug drain port. There were no room instructions in room for how to operate.
When I filled tub and turned faucet off, the jets blew water all over the area and on my wife who was sitting in tub.
Contacted guest services for help. It took over 1 hour to get maintenance man to the room, who determined drain plug was wrong, he went for parts twice to fix. I have no complaint with his effort.
#2- the lever to switch water from fixed spout to hand held.
All this destroyed our mood to relax in tub.
#3- carpet has 3 stains between bed and the sliding doors above the tub. They appear to be blood stains!!!!
Checkout Mgr. Took $50 Canadian for tub malfunction. After considerable discussion she did cancel in house parking fee.
To add more disappointment to the stay, the outside fog completely blocked any view of the falls from 3:30AM to 12:00PM. Ate breakfast with no view of falls due to fog.
This I cannot blame on Hilton, but just helped to destroy the stay.
I am a Hilton Honors member but not going to stay 7/4 @ Hilton @ Tanglewood concert grounds for James Taylor performance.
Lloyd Clark
I felt I should have been offered the room @ 1/2 rate, but manager refused my request.
Will revisit Niagara Falls Canada this summer but will stay @ Marriott.

Lunch took 2 hours. Got up to got o bar for drinks as server did not return. Then went to desk for water and dessert as server not around. Note: hamburger was tasty - desk staff seemed all new - mostly acting as if they had no idea what was going on. Will never come back. AND, sadly it was NCL that recommended them as we were boarding the ship tomorrow. I fault NCL as well for such a recommendation.

This review relates specifically to Tru by Hilton Edmonton Windermere, Alberta, Canada.

The workplace culture is culturally exclusive, insular, and resistant to objective standards of professionalism.
Professional standards, transparency, and basic workplace courtesy are fundamentally lacking.
Employees who are not closely aligned with management appear to be sidelined, marginalized, or treated as disposable. The high turnover suggests systemic problems.
There is a pattern of inconsistent payroll handling and unexplained scheduling changes.
Concerns raised to management, including those related to payroll, are deflected rather than resolved.

I strongly discourage anyone seeking fairness, stability, or professional standards from considering employment here.

I reserved a room through Hilton Honors at Hilton Garden Inn Marlborough and paid $252 with my debit card. Upon arrival, the front desk processed my payment and only afterward informed me I was on a DNR list and would not be permitted to stay.

There was no prior notification, no disclosure before charging my card, and no invoice or documentation provided at the time. I was denied lodging after payment was taken.

The property refused to refund me, forcing me to dispute the charge with my bank. The hotel has also failed to meaningfully respond to the bank’s investigation.

Consumers deserve transparency and fair business practices. Charging a guest and then denying service — while ignoring a formal dispute inquiry — reflects very poorly on this location.

It is disgusting the way Hilton has reduced (in half) the number of points for Homewood Suites stays!

Tried to login to my honours account. Could not. Used chat line who could not resolve and they asked me
"...please give them a call at 888-446-6677. They’ll take great care of you."
It came across as your problem not ours.
No idea where in the world a 888 number is - suffice to say I booked with IHG.

This is my last time staying at this property. The front desk persons are nice but someone needs to close down the restaurant on property and rooms need upgrades. Tub peeling and tiles cracked.

Don’t try to get something to eat at this hotel. They are always ready to sell you alcohol though. The bartender and waitress needs to do something else that they love. Bad attitude and terrible customer service.

I walked in and sat at the bar. The waitress asked if she can help. I said yes, can I order something to eat. The bartender mumbled under his breath, ‘the kitchen is closed.’

The waitress looked at him and said let me see if they’re closed. So I’m at the bar waiting and I see the waitress come out of the kitchen, passed me and went to give someone else an order. So I asked her what happened, “am I able to order?”

She then said to me, “ I told the bartender to tell you the kitchen is closed.’ This was a lie. She would have had to pass me to get to the bartender.

I have been to this hotel several times and have encountered this duo before. They are not supposed to be in this type of business.

Someone needs to shut this restaurant down.

I’ve been using Hilton Hotels for years now and (apart from York) have normally received a good level of service and facilities.

Unfortunately our last visit to Hilton London Euston fell short of the usual standard.

One of the supposed double glazed panels was completely missing making the noise reduction, from a busy London Street, non-existent and the temperature in January leading to a chilly room.

Yes - we put the heating on but the fan was so loud and produced a constant low tone that we couldn’t sleep - even when using ear plugs.

There was a cover missing in the bathroom (on the shower plumbing) and there was no shower mat to stand on when getting out of the shower. We had to use the hand towel but were only given one for two of us.

I hope this isn’t symptomatic of the standards at all Hilton hotels.

We arrived at The Gantry, Hilton hotel, a little earlier than check in so knew that our room might not be ready. This was the case and we were directed to the restaurant on the first floor to eat before checking in. We had a lovely meal and then went to check in. The check in experience was awful. Firstly, I was waiting at the desk for a long time as the assistant tried to use the system to check us in. Seemingly she did not know how to route our booking?????? Perhaps because we had booked a bundle, including hotel and tickets for ABBA Voyage??? I was stood waiting a long time. When this situation was finally resolved I was presented with my room key and told that my booking included 2 free drinks and 15% off in the restaurant. Sounds great, except we had literally just eaten in the restaurant because our room wasn’t ready and we couldn’t use the voucher retrospectively. We had literally just finished eating. I was told that they couldn’t now apply the 15%. We would not be eating in the restaurant again. I would have really appreciated it, if 1 hour earlier, when we arrived and spoke to the same assistant that this might have been mentioned. If we had eaten an hour later we could have used the 15% voucher. So be aware everyone, you may not want to eat in the restaurant before you check in. I would have appreciated a little discretion from the reception staff. I should now be relaxing in my time away from home but I’m writing this and still angry with the hotel. The final straw was that when at reception, we were asked whether we wanted a room with a view or a quieter room. Seemingly the rooms with views are near the lifts. We asked for a quieter room. The lift doors are almost opposite our front door……..
As an update to the post above I should say that after writing the review we were offered additional complimentary drinks and the breakfast was lovely. We couldn’t hear lift noises throughout the night. Perhaps not such a bad place.

I would like to share my disappointment regarding the service I experienced during my stay at Hilton Trocadéro, which fell far below the standards I associate with the Hilton brand.

While dining at the hotel restaurant, neither the menu nor the ordering process was properly explained to us. Despite asking the service staff for guidance, we did not receive clear or helpful information, which left us confused. Eventually, a staff member named Mohammad kindly took a couple of minutes to explain the menu and how to place an order. His behavior was polite and professional.

Unfortunately, during this brief interaction, the restaurant supervisor interrupted us in a very unprofessional manner. Without any courtesy or respect, he loudly called Mohammad away and abruptly stopped our conversation. This behavior made us feel uncomfortable and disrespected as guests.

Such conduct is not acceptable in a hotel of Hilton’s international reputation. Guests should feel welcomed, respected, and supported at all times. This incident reflected poorly on the management and overall service quality of the hotel.

I sincerely hope that this matter will be taken seriously and that appropriate steps will be taken to prevent similar situations in the future.

Kind regards
A dissatisfied guest.

I'm 100% done using Hilton. I'm canceling my honors membership. I will not stay with you so long as you continue allowing the murderers from ICE to rest comfortably under your roof.

Housing NAZI is inexcusable... history will judge you harshly. Boycotting you immediately

Unfortunately, my truck was stolen from the property’s parking lot during my stay this month. The hotel advertises onsite security, but no guard was present or visible when the theft occurred. I had parked in a front, well-lit area directly in view of the building. To make matters worse, the property has no security cameras to monitor the parking area or assist with investigations.
This experience left me feeling unsafe and unsupported. I strongly recommend potential guests exercise extreme caution when staying here, especially if parking a vehicle overnight. Consider alternative accommodations with better security measures.

Cutting ties with the franchisee in MN who refused to accept business from cruel, racist ethnic cleansing ICE is unacceptable. Any company that supports fascism is one I will not support. I've cancelled my HiltonHonors membership.

Rooms smell like Axe, testosterone supplements, and tear gas. LOTS of sticky substance found on magazines I found in drawer including issues of "Modern Caucasian," "Masks are Macho," and "Mein Kampfing Trip."

Booked a one-night stay with car parking at the Hilton Garden Inn, Birmingham airport. The hotel was unwelcoming and freezing cold in the 'restaurant' area due to a heating failure as the weather went below freezing! The food was disgusting and hugely over-priced as I paid £18 for a so called 'Chicago' style pizza which was straight out of a box and heated (barley £3 at any supermarket!!!). The bar drinks were also poor and over-priced! One anticipates over-pricing and average quality at such airport hotels etc but this was poor, poor and very poor! The only acceptable things were car park 1 parking as part of the deal albeit the barrier wouldn't open on our return asking for an extra payment which was cancelled after contacting the car parking attendant, and the hotel room was slightly above average but at least warm whilst it was -6 outside! Not worth the money and avoid! Birmingham airport is one of the worst in my travelling experience....year in and year out!!!

Was set to book a 10 day stay with a Hilton Hotel until learned that they fo support ICE and canceled contract with a MN hotel who would not allow ICE agents to stay there. Cant trust a hotel who mauly allow agents in the hotel to create a chaotic situation and create problems for other guests or to potentially and allegedly share guest information with the government.

Hilton had a chance to stand for their employees, the people, freedom, and rights. At this moment Hilton hotels decided to go the way of racism, terrorism, and facism. They chose money and politics over their customers , employees, and the people of the state of Minnesota. Hilton hotels should be ashamed of their actions - instead they made sure to quickly dismantle the hotel in question that stood for human rights. I, and everyone i know, will never do business with this company again. I am disgusted with them.

I have filed several formal complaints that have gone completely ignored.

Over the years Hilton hotels have completely been over rated as it were. Dirty, old, out of fashion, and disappointing. I will not miss doing business with them in the slightest.