Had the wybot s2 for a year and a month. Stop working all together probably the battery. You cannot order a battery online to replace it. Called customer service said nothing we can do it is out of wa... See more
Company replied
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I had an issue with my Robot and the Customer Service Engineer (Emma) went above and beyond to provide a resolution. I worked with her for several days to try and repair my robot. We were ultimately... See more
Company replied
My nephew bought a Wybot C1 pool cleaner about 10 months ago. He has been storing the unit in the house over the winter. He charged it and attempted to vacuum his pool this spring and it showed a re... See more
Company replied
The robot pool cleaner stopped working after just over one year. Despite having a 2 year warranty they are refusing to replace the unit. There has been water leaking into the electrical area which cau... See more
Company replied
Company details
Written by the company
WYBOT is a trailblazer in cordless robotic pool cleaning, redefining the way people experience pool care. With 20 years of innovation, we lead the industry by delivering intelligent, fully automated solutions—from underwater AI vision to solar-powered wireless charging. Our mission is rooted in disruption, empowerment, and accomplishment—creating products that simplify life and bring joy. WYBOT isn’t just about clean pools—it’s about smarter living.
Contact info
ARCADIA, CA , 91007, ARCADIA, United States
- +1 866-777-6655
- support@wybotpool.com
- wybotpool.com
Breach of guidelines
Keeping the pool tidy is almost…
Keeping the pool tidy is almost effortless with this. I simply start it up and let it clean while I relax.
July 16, 2026
Reply from Wybotpool
Dear Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that our pool robot is making your pool maintenance much easier. It's our goal to give you more free time to actually enjoy your pool, rather than spending hours cleaning it. We truly appreciate your support and trust in WYBOT. If you ever have any questions about maintenance or usage, please don't hesitate to reach out to us directly.
Best regards,
WYBOT Customer Support Team
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Within a year the robot stopped working…
This is interesting... I'm still waiting for a reply to my email from a week ago, but you respond to a bad review within 4 hours.
Maybe you should focus your energy on customer service... instead of making empty excuses on Trustpilot.
******************
Within a year the robot stopped working within the warranty period.
I sent several messages via the website, but they didn't react.
Finally after 2 weeks they reacted on my mail, but after every mail it took at least 4 days for reaction.
Finally after many mails and 3 weeks further they promised to send a new bot. I returned the bot on my own (high) costs and then it became quiet. Already waiting for 2 weeks.
Better not buy something here! It's scam!!
June 16, 2026
Unprompted review
Reply from Wybotpool
Dear Customer,
We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delays throughout your warranty claim.
We understand how disappointing it is to wait so long for responses, return the product at your own expense, and then not receive a timely update. This is not the experience we want any customer to have.
We have already shared your feedback with our support team and will investigate your case immediately. We'll review the status of your replacement and the entire warranty process to identify what caused the delay and make sure you receive a satisfactory resolution as soon as possible.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make this right.
Best regards,
The WYBOT Team
Customer Support refuses to apply EU Directive for a refund
Order eudlz15258. Second defective unit with hardware failure. Customer support refuses to apply EU Directive 2019/771 for a refund. Case opened at European Consumer Centre.
July 13, 2026
Unprompted review
Reply from Wybotpool
Hi,
We're truly sorry to hear that you're still dissatisfied with your experience, and we sincerely apologize for the frustration this situation has caused.
We take every customer concern seriously and are committed to handling warranty and after-sales cases in accordance with applicable regulations and our internal procedures. We understand your concerns and are committed to reviewing your case carefully to ensure it receives the attention it deserves.
We'd genuinely like the opportunity to review your case again and work toward a fair resolution. Our support team will personally reassess your case as quickly as possible.
Thank you for bringing this to our attention. We sincerely hope we can resolve this matter for you.
The WYBOT Team
I bought a Wybot B1 with added…
I bought a Wybot B1 with added protection for returns and refunds on the 14th of April 2026. After testing it out on numerous settings the robot simply would not budge and would stay stuck on the bottom at the side of the pool.
I was allowed to return this robot after which my expenses for the return would be refunded.
I received a replacement robot after returning the first one at my own cost so far, but it is the same issue once again.
I’ve raised this concern multiple times and I’ve asked to escalate this, but it’s been more than a week of radio silence.
I wish to receive confirmation of the following:
- refund for the return shipping costs
- return of the replacement robot
- refund for the robot
- refund for the return shipping costs of the second robot.
April 14, 2026
Unprompted review
Reply from Wybotpool
Dear Customer,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused.
We understand how disappointing it must be to experience the same issue with both the original product and the replacement. Your concerns regarding the return shipping costs, the return of the replacement unit, and your refund request are being taken seriously.
We are currently reviewing your case with our support team to ensure it receives the attention it deserves and to work toward a fair resolution as quickly as possible.
Thank you for your patience and for bringing this matter to our attention. We sincerely hope we can resolve this for you soon.
The WYBOT Team
Zero customer service.
My review is regarding the company rather than the product. I was sent an obviously used pool cleaner (salt stains, lots of scratches etc) and contacted the customer service email immediately. Two weeks later and three emails and three calls to customer service, I have not had any response what so ever. I would highly recommend considering a different supplier.
July 12, 2026
Unprompted review
Reply from Wybotpool
Hi,
We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused.
Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally, including why you did not receive a timely response from our support team.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
— The WYBOT Team
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The C2 Vision handled a lot more debris…
The C2 Vision handled a lot more debris than I thought it would. After the cleaning cycle there was a quite a bit collected inside, and I didn't have to spend to extra time cleaning the pool manually afterward. Definitely a pleasant surprise.
July 12, 2026
Reply from Wybotpool
Dear Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that our pool robot is making your pool maintenance much easier. It's our goal to give you more free time to actually enjoy your pool, rather than spending hours cleaning it. We truly appreciate your support and trust in WYBOT. If you ever have any questions about maintenance or usage, please don't hesitate to reach out to us directly.
Best regards,
WYBOT Customer Support Team
Customer service was horrible
Customer service was horrible. I was just asking when my WYBOT A1 was arriving, this lady acted liked I interrupted her day, after I finally got through, I have sent several emails, because I just got to open it because I work out of town and one part was missing, looked almost like box had been opened. Of course my emails have not been responded to. I will not buy from this company again.
July 9, 2026
Unprompted review
Reply from Wybotpool
Hi Frances Booth Moorhead,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
WYBOT takes customer support and product quality very seriously. However, after reviewing our records, we were unable to locate a service request matching the information provided in this review.
If your unit is experiencing issues, we would genuinely like the opportunity to assist and resolve the problem properly. Please contact our official support team at support@wybotpool.com with your order information and product details.
We look forward to helping you resolve this matter.
Best regards,
WYBOT Customer Support Team
I HAVE BEEN GOING BACK AND FORTH WITH…
I HAVE BEEN GOING BACK AND FORTH WITH WYBOT CUSTOMER SERVICE ABOUT MY REFUND, I HAD TO PAY TO SHIP IT BACK, THEY HAVE THE MERCHANDISE BACK OVER 2 WEEKS NOW AND AFTER NUMEROUS EMAILS AND PHONE CALLS THEY KEEP STALLING ME AND AVOIDING GIVING ME MY MONEY BACK, THE UNIT DOES NOT CLEAN AT ALL AND DOES NOT HOLD A CHARGE! TERRIBLE COMPANY!! I DID EVERYTHING THEY ASKED AND I STILL HAVE NOT RECIEVED MY REFUND!!!
June 29, 2026
Unprompted review
Reply from Wybotpool
Hi,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide.
We have carefully reviewed your feedback and will immediately conduct an internal investigation into your return, refund process, and previous communications with our support team. We understand your concerns and are committed to resolving this matter properly and providing you with a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and helps us improve both our products and our customer service.
— The WYBOT Team
Their customer service is terrible
Their customer service is terrible. I have a S2 pro that the charger failed while under warranty. After having made seven calls that were disconnected I spoke to a service agent he could not help me and said he would forward it up their chain of command. I have heard nothing desdespimultiple emails. There are warranty is essentially useless. I recommend you not buy this product.
Having read the reply on this trust pilot site I am not encouraged. I had already sent previous emails to their support website and never heard anything back from this site. Again I stand by my review until this problem is solved. I have sent another email as requested with my purchase number to the support site. I have now filed a complaint with the federal trade commission. Hopefully they will pull their import license and stop them from defrauding the American people.
July 4, 2026
Unprompted review
Reply from Wybotpool
Hi,
We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we strive to provide.
We take warranty claims and customer support very seriously, and we'd like the opportunity to investigate what happened with your case. Unfortunately, we weren't able to identify your order based on this review alone.
Could you please contact us at support@wybotpool.com. Our team will review your case as a priority and do our best to find a satisfactory solution.
Thank you for bringing this to our attention. We appreciate your feedback, as it helps us improve both our products and our customer service.
— The WYBOT Team
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DO NOT BUY
DO NOT BUY. The warranty is essentially nonexistent.
I called the company three times, submitted the warranty form three times, and sent 13 follow-up emails between June 29 and July 9, 2026:
June 29 — 2 emails
June 30 — 1 email
July 2 — 2 emails
July 3 — 1 email
July 5 — 1 email
July 6 — 1 email
July 7 — 2 emails
July 8 — 2 emails
July 9 — 1 email
They still have not responded or resolved the issue. I spent almost $1,500 on a machine that does not even turn on. Based on my experience, their warranty and customer service are completely unreliable.
July 1, 2026
Unprompted review
Reply from Wybotpool
Hi,
We're truly sorry to read about your experience and sincerely apologize for the frustration you've been through. This is certainly not the level of service we strive to provide.
We understand your concerns, especially given the multiple attempts you've made to reach us. Your feedback has been shared with our customer support management team, and we are reviewing your case internally to understand what happened and ensure it receives the attention it deserves.
Thank you for bringing this to our attention. We take feedback like yours seriously and are committed to improving both our service and our warranty support.
— The WYBOT Team
The worst customer service I've ever seen
The worst customer service I've ever seen in my life. My robot never worked. After waiting five weeks and sending repeated emails, I finally got a response saying I had to return the device to receive a refund.
I returned the device over two weeks ago, and despite sending emails every day, I still haven’t received the refund.
So, for now, I’ve paid for a product that I don’t have.
The customer service is terrible, and nothing is done to make things easier for the buyer.
I will never recommend this company to anyone.
July 8, 2026
Unprompted review
Reply from Wybotpool
Hi,
We're truly sorry for your experience and sincerely apologize for the frustration this has caused. This is not the level of service we aim to provide.
We've already escalated your case internally and are actively reviewing it with our customer support team. We appreciate your patience while we work toward a resolution and identify what caused the delay in handling your warranty request.
Thank you for taking the time to share your feedback. Your experience is important to us, and we're committed to improving our service.
— The WYBOT Team
the unit quit working after 3 months
the unit quit working after 3 months. I called Wybot customer service 3 times and after a long wait, the system hung up all 3 times. I sent two emails to customer service for repair and have been completely ignored. I do not recommend anyone purchase this product.
July 2, 2026
Unprompted review
Reply from Wybotpool
Hi,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide.
We have carefully reviewed your feedback and will conduct an internal investigation into both the product issue and your previous interactions with our customer support team. We are committed to understanding what happened and will do our utmost to provide you with a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us improve both our products and our customer service.
— The WYBOT Team
Wybot
Wybot, please contact me urgently, my pool cleaner has stopped working after 6 months. I have lodged an email twice and sent a second chat request without any human response. Give me a number to call so we can sort out the warranty repair please? You have my multiple ticket requests in your system which has my phone number. Thanks, Steve Connor
June 22, 2026
Unprompted review
Reply from Wybotpool
Hi Steve,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of customer service we strive to provide.
We have located your feedback and will review your support requests internally. Our team will contact you as soon as possible using the contact information associated with your existing support tickets to help resolve your warranty case.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make this right.
— The WYBOT Team
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My wybot C1 stopped powering on after 1…
My wybot C1 stopped powering on after 1 year. I sent a message and they asked for receipt and video. I sent both. I havenow sent 6 emails over two weeks and they will not respond.
June 16, 2026
Unprompted review
Reply from Wybotpool
Hi Bobby,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of customer service we strive to provide.
We have carefully reviewed your feedback and will conduct an internal investigation into your case, including the documents and information you have already provided to our support team. We are committed to understanding what happened and will do our utmost to provide you with a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us improve both our products and our customer service.
— The WYBOT Team
No customer service for their no hassle 30 day return policy
Be careful ordering
from this company I bought a C2V June 11 it’s horrible don’t clean my pool at all there is no customer service at all I have sent so many emails got one answered asked me to send photos I did that was week and half ago still no answer I’ve tried messaging the support again they just send a robot message that they will get back to me but they are not I tried calling there number it lets me be on hold like 10 min then hangs up on me but in the messsge it pre apologies for it like I want a refund and send it back can’t get no answer
I have now put a dispute in to my visa this company is horrible beware
June 16, 2026
Unprompted review
Reply from Wybotpool
Hi Sherri,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide.
We have carefully reviewed your feedback and will conduct an internal investigation into your case, including your return request and previous communications with our support team. We are committed to understanding what happened and will do our utmost to provide you with a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us improve both our products and our customer service.
— The WYBOT Team
Nonexistent aftermarket warranty support
My nephew bought a Wybot C1 pool cleaner about 10 months ago. He has been storing the unit in the house over the winter. He charged it and attempted to vacuum his pool this spring and it showed a red failure light. He has been trying unsuccessfully to contact their support. The emails go unanswered. He also tried the toll free number and all it does is hang up on you. Clearly this business is a fraudulent scam with no intent on supplying and aftermarket warranty support.
Update, my nephew will try reaching out to support again but he is extremely pessimistic that he will get resolution to his issues based on other reviews
April 30, 2026
Unprompted review
Reply from Wybotpool
Hi Bill,
We’re sincerely sorry to hear about your nephew’s experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide.
We have carefully reviewed your feedback and will conduct an internal investigation into this case, including the previous communications with our support team. We are committed to understanding what happened and will do our utmost to provide a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your feedback. It is valuable to us and helps us improve both our products and our customer service.
— The WYBOT Team
Avoid like the plague!!
I missed a smoking gun!!. Ordered online for delivery between 2-8 days. Next day confirmation 1 part of order arriving in 15 days. I cancelled order within 12 hrs , even before it was despatched and am now struggling to get full refund. Customer services so bad, I'm so glad I didn't continue with order... zero out of 100!!
July 1, 2026
Unprompted review
Reply from Wybotpool
Hi Steve,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of service we strive to provide.
We have carefully reviewed your feedback and will conduct an internal investigation into the handling of your order cancellation and the communications with our customer support team. We are committed to understanding what happened and will do our utmost to provide a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us improve both our service and our customer experience.
— The WYBOT Team
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A DISGRACEFUL COMPANY
A DISGRACEFUL COMPANY - WYBOT S3 failed its essential feature, and WYBOT would not honor its money-back guarantee
I purchased the WYBOT S3 directly from WYBOT in May 2026 because it was marketed around auto-docking, auto-charging, and a 30-day money-back guarantee. Unfortunately, my experience has been extremely poor.
The robot cleaned the pool, but repeatedly failed at the main feature I bought it for: returning to the dock to charge. On multiple cleaning cycles, the app showed that the robot was trying to return to the charging station, but the robot wandered, spun, went in the wrong direction, and eventually died in the pool. On another attempt, the app showed an “underwater communication interrupted” error even though the robot was fully submerged.
We contacted WYBOT support promptly and explained the issue in detail. We sent videos, screenshots, and many emails. Instead of giving a real solution or processing a return, support kept asking for more troubleshooting. Eventually we made clear that we no longer wanted technical assistance and wanted to activate the advertised money-back guarantee.
This is where the experience became unacceptable. WYBOT’s own policy says that if a customer is not fully satisfied “for any reason,” they may request a return within the guarantee period. But support repeatedly refused to provide return instructions or a return label unless they first “confirmed” the malfunction. That is not how a money-back guarantee should work.
I also submitted a negative review on WYBOT’s own website. It appeared to me as “pending” and did not appear publicly, while the product page continued to show only a very small set of positive reviews. Based on my experience, I would not rely on the reviews displayed on WYBOT’s own site.
I would not buy the WYBOT S3, and I would not buy directly from WYBOT again. The product’s flagship auto-return feature failed for me, and the return/support process was the worst I have experienced for a premium product. I will update this review if WYBOT actually honors its guarantee and resolves the matter.
June 26, 2026
Unprompted review
Reply from Wybotpool
Hi,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide.
We have carefully reviewed your feedback and are conducting an internal investigation into your entire case, including the product performance, the handling of your return request, and the communication with our support team.
We are committed to resolving this matter properly. If your case meets the conditions of our Money-Back Guarantee, we will ensure that the refund is processed accordingly. Our goal is to provide you with a fair and satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is invaluable to us and helps us improve both our products and our customer service.
— The WYBOT Team
Horrible Customer service
I'll keep this brief. While the product itself is great, the customer service s I customer so bad I have to give this a 1 star, it would be zero if I could. I have been for the ĺast two months trying b to get the wall charger for my F1 skimmer. Why it doesn't come with it is idiotic as there is ample room in the box to put it. For two months I call customer service, which all they do is take calls and send a ticket to a department that only emails you back. No phone they claim which we all know is a lie. For two months, William has been arguing with me claiming they sent the correct wall charger. I have sent pictures which clearly show the one sent does not in any way fit the F1 charging port. For two months William thinks im a complete idiot. I've also told this guy multiple times it doesn't fit as there is no separation between the two charging ports on said cable to go between the partition that separates the two pins in the charging port on the F1.
Mind you two months of this Willam basically implying im an idiot. Now he want a video, another waist of my bloody time as im pretty sure I threw the charger they sent out already, I will not know when I get back home in 3.5 weeks.bc it will not fit and the charging holes are obviously far to large for the extremely slim charging pins on the F1. What's really sad is Customer service is getting mad at Willam bc they also can see my pictures and they have said its blatantly obvious they sent the wrong charger. The charger they sent fits my C2 perfectly and its obvious the charging ports on a F1 and a C2 are drastically different.
Conclusion: the product may work great, unfortunately customer service and definitely the support, ie people like Wiliam which BTW are in Europe and not US based, make getting anywhere insanely difficult and now to the point of wish I never bought these.
June 26, 2026
Unprompted review
Reply from Wybotpool
Dear Valued Customer,
We sincerely apologize for the frustrating service experience you have endured over the past two months, and we fully understand your disappointment.
Our team is actively investigating and verifying all the issues you described, and we will resolve this matter for you as soon as possible.
We are truly sorry for all the unnecessary troubles this has caused you. Thank you for your patience, support and trust in our brand.
Best regards,
WYBOT Customer Service Team
After warranty service
After warranty , they don't have repair service available in Canada or USA. No parts available to replace. Machine becomes useless if damaged after warranty period.
Below is response from support team.
" Sorry to have kept you waiting for so long.
The situation is like this at present. I'm very sorry. In the future, we will continuously improve our after-sales service and offer repair services for machines that have exceeded the warranty period. However, at present, this is not available, and machines that have exceeded the warranty period cannot receive return or exchange services. As compensation for you, we can provide a coupon.
Sincerely,
Keats "
June 22, 2026
Unprompted review
Reply from Wybotpool
Dear Customer,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
WYBOT takes customer support and product quality very seriously.We are constantly working to improve our products, speed up our response times, and refine our after-sales processes so that we can serve you better going forward.
We truly value your support and trust in our brand, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
WYBOT Customer Support Team
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