Wydr Studios Reviews 283

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality and excellent craftsmanship, often highlighting the comfort and thoughtful design, especially for those with wider feet. Many people appreciate finding stylish options that fit well, noting the shoes provide good support and are comfortable for extended wear. The customer service is frequently described as responsive, helpful, and exceptional, with many consumers feeling well-supported throughout their purchasing journey. However, some people mentioned issues with the ordering and return processes. Specific concerns include difficulties with sizing discrepancies, leading to the need for exchanges or returns, and occasional delays or complications in receiving return labels or refunds. A few customers also noted that the quality of certain components, like zippers, did not meet their expectations, and some experienced unhelpful responses from customer service regarding returns.

What people talk about most

Product

Customers had positive experiences with product, especially praising the quality and comfort for wide feet.... See more

Quality

Consumers generally express satisfaction with the quality of the products. Many reviewers highlight the... See more

Order

Users describe ambiguous interactions with order. While some customers praise the timely arrival of their... See more

Return policy

People report ambiguous experiences with the return policy. While some customers found the return and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the team for... See more

Based on these reviews

Rated 4 out of 5 stars

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... See more

Rated 4 out of 5 stars

I deleted my initial review. I still think it’s somewhat deceitful that you have to search to realize only exchanges are allowed if a promo is used. The items I ordered were only 10% off and n... See more

Rated 4 out of 5 stars

I really appreciate the shoes I have purchased from Wydrstudios because they are very well-made shoes. You have to order a size below what you would normally wear, but they offer real support. They a... See more

Rated 4 out of 5 stars

I bought a mystery box and received a cute pair of ankle high boots, but learned the hard way the ankle part is not wide calf friendly. Customer service was responsive and worked with me on my actual... See more


Company details

  1. #43 of 59 best companies in Shoe Store

Written by the company

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Contact info

3.9

Great

TrustScore 4 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Buying shoes for my wide fat feet has…

Buying shoes for my wide fat feet has always ended in many tears and I have been too scared to buy online without being able to try on first. I took a leap of faith, measured my feet as per their instructions and ordered some boots. I was so relieved they fit perfectly. Now I need to save so I can buy more.

March 26, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Sizing is 'iffy'

I am a 7-1/2 EEEE, and have flat feet and heel spurs. (I can't stand ugly shoes - I'd as soon go out in running shoes as I would in a burlap sack.) I like shoes I can adjust through the day if necessary. I recently purchased rather dressy sandals which I loved. The slingback Mary Janes are beautiful, but one pair (a 10) is much too long (I can adjust the strap), where this pair, the exact size of the sandals which fit perfectly, are much too tight. I'll need to use a shoe stretcher, and make sure I carry them if I go to a dressy event. There isn't any place left where I can try on shoes. The sizing is 'hit or miss.' I believe I gave the sandals a 5-star rating - these are 3 for good service, but 2 for sizing.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second pair of Wydr shoes

This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The quality feels like even higher end brands of footwear. The styles are both classic and fashionable. I'm really glad I found your products!

April 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very comfortable shoes

To find a company that sells wide shoes that are comfortable and stylish is a plus for me. I sized down from my regular shoe size as suggested and they fit perfectly. I will be purchasing other styles in the future.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I just made my first purchase and I’m very happy

just made my first purchase and bought the Savannah Sporty Sandal. I had to return it for an exchange for a smaller size. But I love this sandal. The exchange process was very easy. In my return I included the free tote bag thinking I had to return everything and I would receive another and I did not. So that made me sad. Hey Wydr Studio could you please send me a free tote?

March 14, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Once ordered the shoes arrived in a…

Once ordered the shoes arrived in a timely manner, unfortunately they were too big so I had to arrange to post them back and instead of organising a replacement pair I decided to opt for refund and purchased a smaller size separately assuming I would get a refund. The new size is great and I have worn them a few times and they are taking a little wearing in but are really good quality shoes.
So far I have only relieved a very small refund and am hopeful this will be rectified soon

March 25, 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Belinda,

Our return policy states that once a refund has been accepted, we will only refund the price of the product(s) returned. The shipping fee of the order will not be refunded. Feel free to read more about our refund policy here: https://wydrstudios.com/pages/return-policy

If you have any questions or concerns, please don't hesitate to get in touch at support@wydrstudios.com

Rated 4 out of 5 stars

Originally bought a size 12 but way too…

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bit concerned about. Anyways I bought a smaller size and they are amazing shoes! Size is perfect and just wonderful for someone who has always had problems buying shoes for a wider foot! Will I buy again yes I will. Just need to improve the returns process from Aus buyers

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

I wished the shipping was faster but the customer service is top notch! Anytime I needed to exchange something or if a shoe had an issue, they were super responsive. The shoes are great quality and so comfortable.

April 6, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

If I could give a less than a 1 star…

If I could give a less than a 1 star rating, I would have!! Since I was a child, I have had wide feet and so I decided to try Wydr and I bought simple black patent leather ballet flats with a bow. The soles were some sort of an unbendable plastic or rubber that has absolutely NO give to the point where you can't tell by looking at the sole of the shoe that it was walked in. Also, the patent leather isn't buttery soft on your foot. Instead, the patent leather is also very stiff and unforgiving on your feet. I had them on with a black pantsuit for only 2 hours to attend a cocktail party and my feet were screaming. I couldn't wait to take them off my feet when I got back into my car. What an absolute waste of $139. Tieks may be a little more expensive, but they're so much kinder to your feet. Never again will I purchase a Wydr shoe!!

March 24, 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Judy,

We're sorry to hear about your experience with our shoes! Please feel free to email us at support@wydrstudios.com with your order number – if your order is still within the 30-day return window, we'd be happy to see how we can help.

Rated 5 out of 5 stars

I started by using the measurements

I started by using the measurements on the website and ordered my shoes based on their measurements. When they arrived, they fit nearly perfect! I have struggled for years to find cute shoes for my "Fred Flintstone" feet, and I'm now excited for shoes again!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Finally! A cute shoe that is comfortable!

I literally love these shoes! I have purchased 5 pair since October. I was nervous when I bought the first pair because of the cost but was willing to try them. I AM OBSESSED! I wear a 12 wide and can never buy shoes that are cute and comfortable, until now! These are a total game-changer. Not only are they incredibly cute and stylish, but the comfort level is 10/10. I wore them all day hosting an event right out of the box with zero pinching or blisters. If you’ve been hesitant, this is your sign to buy them. Your feet will thank you!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

The Wydr descision....

I am glad that I chose wydr for my winter and spring foot wear. I really enjoyed the quick response to my problem and the service was very courteous.The shoes are excellent quality and they are sturdy. Even the flats are good on my feet. Look forward to getting more pairs in the near future.

I

March 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Super experience

Great quality, exceptional customer service and the shoes are Cute! ! Cute! Cute!
I'll be back buying again and again.

April 5, 2026
Unprompted review
Rated 4 out of 5 stars

I'm obsessed with Wydr shoes because…

I'm obsessed with Wydr shoes because they offer me cute feet!!!! I have had to exchange several to get the size right but they always work with me. I appreciate that. Sometimes it's a bit more work to return them. I don't love that if I buy shoes with a coupon they become ineligible for return. Only exchange. However, I was still offered a full return anyways.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

great options for wide with folks!

I love how many cute wide width options they have. The shoes are well made with quality materials.
Working with customer service was incredibly easy. I needed to return a pair of shoes from two separate orders, Wydr’s customer service was accommodating and made it happen without issue. Will be ordering from them again!

April 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look