X-Sense Reviews 218

I e-mailed Customer service late at night with a few questions on the system and the very next morning I had a clear concise answer! That tells you all you need to know about the company. First rate in my book!

Order Carbon monoxide and fire alarm online. Over a month and still no product! I emailed the company several times and i have NOT received any reply back. Not even to conform or acknowledge my email. Terrible company!

Installed 2 of the solar powered cameras which provide superb quality images.
One had a problem with the charging system which turned out to be caused by a weak Wi-Fi signal.
I contacted customer support who were excellent i not only identifying the issue but suggesting a simple solution that worked well.
If you're looking for a model if what good customer support looks like then this is it!

I recently purchased a sensor that was delivered late due to shipping issues caused by the carrier. I reported the problem to customer service, who responded promptly with great courtesy and efficiency. They resolved all my issues and demonstrated exceptional professionalism. Highly recommended.

I was about to cancel my order as i found out the product would not work for my situation, i decided i would first send an email to see if there was any possible solution.

Customer service always responds within 24 hours and they clearly explained what was causing my problem as well as a possible solution which i ended up going with. Good customer service really defines a good company here!

X-Sense has very good customer service. They responded to my email very quickly and helped me out.

Responsive customer service. I had mistakenly ordered combination alarm ap09-sr instead of Mr. They promptly replied to my question about the item and offered either a return if I can ship the item or a 50% refund since the item did not match my expectations.

I have several things from X-Sense, water detectors, smoke detectors, a camera and for temperature.
In total 16.
At first a was unhappy with the camera and complaned about it, and prompt they return my money.
Tried other cameras but... After maybe 6 months I go back to X-sense camera and after a firmware update it works fine, just like all other detection devices.
So I'm happy with X-sense!

I just wanted to praise the excellent Customer Service in replacing my defective Smoke Detector / CO Detector. They were prompt in their response and followed through with the return process. I have replaced the old unit with the new one and everything is working appropriately now.

The products are junk and the customer service is ridiculous. People who you can barely understand that just make you jump through hoops to get nowhere

X-Sense provides great responsive customer service. They respond quickly and are always willing to help.

I'm not sure if this company is a scam. I ordered a CO2 detector which has never arrived. The tracking information I received directed me to a shipping company website in Chinese and I had no ability to change to language to English. I have sent e-mails and called customer service numerous time with no response - AVOID AT ALL COST

I bought 10 X-Sense XS01-W connectable smoke alarms and (after testing) installed these in a student home. Within a week, I got reports that these alarms went of in the middle of the night for no apparent reason. A week later, I witnessed this myself: I was in the house on saturday morning and all alarms went off, one after the other with a couple of minutes in between. The trigger each time seemed to be a different alarm. I took all of them home and put them on my desk. Within the day, I had the same experience (luckily not at night). I retested all of them, and found one to be defect (ie it did not react entirely as described in the manual when I tested it). But regardless of that, I think it is unacceptable that any defect would cause this behaviour. I luckily was able to return them, and now bought non-connected alarms again.

We recently bought eight X-Sense XS01-WT smart smoke detectors & three of them have gone offline which should not be a problem.
However, after going offline they have failed to reconnect to the router.
Customer services did respond very quickly with advice on how to reset them & one detector did get back online but the other two won't & they don't respond to the button presses & beeps outlined in the guidance.
UPDATE:The instructions were quite poor & didn't cover what to do if they went offline. Eventually I found, by trial & error, that if they go offline all that's needed to bring them back online is to press the test button for a second. The unit then goes back online & sends a notification to my phone.

I have tried to connect the base station to two seperate routers without success. Also I have tried to enter the information manually but the app requests a QR code or serial number but the base unit is blank with only the model number on.
I have also entered the wifi password but the unit was unable to connect to the router although my phone and tablet were able to do so at approximately 30 cm away from each other.

This equipment is poor quality and not worth the money avoid!

My review was removed
And this is unfair
I really bought a sensor and a remote control
And they are not working
The customer service do not want to refund me
Any way the product is not working together you can not stop the sensor with the remote control and the technical service told me that
TO AVOID

We ordered two smoke and carbon monoxide detectors (built-in) that worked fine for a few months. All of a sudden, the two started going off randomly and would also go off during the early hours of the morning. You can imagine waking up to them both going off at 3am!

I contacted X-Sense directly for advice, as i cannot turn them off without permanently deactivating them. It's been two weeks, and we still haven't heard back from them. It was quite urgent as they kept going off all day and night randomly.

I cannot honestly recommend X-Sense as the customer service is non-existent, and the products, well, what can I say.

My problem is with a smoke alarm which is marketed by a company calling itself ‘X-sense’ the alarm purports to function wirelessly, it does not, I have contacted the company for help but have just been fobbed off each time. I was going to review them on Amazon which is where I bought it but they, or Amazon, are blocking reviews hence the review is here. According to what I get on Amazon X-sense do not exist, no doubt another of the Chinese sellers who disappear when they get enough complaints and Amazon do not help as there is no way to contact them.