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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the social media platform, describing it as poorly run and full of bots, fake accounts, and inappropriate content. Customers frequently encountered issues with the website and user experience, finding it difficult to navigate, with problems like inability to edit posts, restricted follower visibility, and accounts being locked or shadowbanned without clear reasons. The customer service was consistently criticized as non-existent or unhelpful, with users reporting automated responses, no way to contact a real person, and appeals processes that led nowhere. Some people also felt that the platform lacked proper moderation, allowing the spread of misinformation and offensive content, while others experienced account suspensions for unclear reasons.

What people talk about most

Social media

People report negative experiences with social media, particularly X (formerly Twitter). Many users express... See more

Website

Users describe negative interactions with the website, frequently reporting account suspensions without clear... See more

User experience

Customers had negative experiences with user experience. Many reviewers report issues with account... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many report a complete lack of... See more

Customer communications

Consumers express significant frustration with contact options. Many reviewers report that support emails... See more

Based on these reviews

Rated 2 out of 5 stars

On one hand, it's nice to see what politicians and sports figures actually say, before the videos get edited to fit whatever agenda is being pushed. Definitely exposes the media. On the other hand,... See more

Rated 1 out of 5 stars

X allows vile, filthy conversations against perfectly innocent people. Most recently Erica Kirk whose character and motives were relentlessly torn apart for no reason whatsoever. They say it is freed... See more

Rated 2 out of 5 stars

If you can't afford to pay don't bother. Without premium you are so restricted and unseen it isn't worth your time. You can't edit, you don't see your followers, you are restricted on how many you can... See more

Rated 1 out of 5 stars

Twitter/X/Elon Musk, and their associates are sad sacks of sh*t. Imagine hiring far right fascist undercover mods to scout for mean comments against the government, Trump, and their pathetic ICE agent... See more

Rated 1 out of 5 stars

It's almost impossible to run ads on X because their braindead, moronic "automated" systems ban, restrict and halt everything for no reason. There is almost no real customer service. The accounts get... See more

Rated 1 out of 5 stars

Bearely works, switching between your own accounts not always works.Almost every single time when switching between your accounts you need to reactivate them. Keeps disabling your accounts for no reas... See more

Rated 1 out of 5 stars

X.com suddenly locked my account without any explanation or warning. I didn’t break any rules, yet their support never replies — only useless automated emails. Horrible service, no transparency, no re... See more

Rated 2 out of 5 stars

It brags about how much freedom of speech they have now. Yes, to SOME extent you can see some videos that you wouldn't be able to see on youtube...but for the most part, probably 95% it's just a bun... See more

Rated 1 out of 5 stars

X won't let me close down my account, so I've stopped using it anyway! The whole site is a fraud; fake user figures, bots, comments, engagement rates and bot followers! There are dozens of... See more

Rated 1 out of 5 stars

If you want to know how NOT to run a platform, just go to x.com. The UI is a catastrophe. It is unnecessarily complicated to find specific settings. The spam is out of hand. Many posts are flooded wit... See more

Rated 1 out of 5 stars

MA MAN ELON MUSK, I would greatly appreciate if you improved moderation and stopped suspending innocent accounts, I have requested an appeal and had no reply since. this was a few days ago, and I've b... See more

Rated 1 out of 5 stars

Paid basic subscription in August 2025. No ticks or verification on my account. Post still show under “probable scam”. No facility to contact X to resolve the problem. “Grok” says this is a common pr... See more

Rated 1 out of 5 stars

They suspended for my avatar claiming I was impersonating a brand name. Several other people used a similar avatar (ICE) and mine wasn't even the same one that ICE used. But there's people on the app... See more

Rated 5 out of 5 stars

"Been on @X for years, but 2025 has been next level. Faster loading, better algorithm showing me actual interesting posts, Grok integration is fire , and the long-form posts + video features are g... See more

Rated 1 out of 5 stars

When I tried to log into my account, I got this trash: Suspicious login prevented We blocked an attempt to access your account because we weren't sure it was really you. This happens when... See more

Rated 1 out of 5 stars

They blocked my account literally for no reason. I have never post anything or comment. I was just following accounts which I'm interested in. They didn't give me any explanation or response for appi... See more

Rated 1 out of 5 stars

​"Absolute failure of a platform. They suspended my account for a project I've worked on for months, claiming 'inauthentic behavior' while ignoring the literal thousands of actual bots on the site. Th... See more

Rated 1 out of 5 stars

I had a paid, verified account. I asked for a refund based on my 14 day right to withdraw. Instead, they banned my account for reporting too many fake Elon Musk accounts. They have ignored my withdr... See more

Rated 5 out of 5 stars

I've become fortunate enough to have been officially verified on x.com as Apple Inc.. I had to go through an appeals process, which led to this final decision by Elon Musk & his team; Gratitude is... See more

Rated 1 out of 5 stars

Totally fail to provide any access to their website for blind people attempting to contact them for help, Noting Ratigan states he is an envoy for disabled people, he does not provide any means for... See more

Rated 4 out of 5 stars

The only platform with free speech. The only site where you can follow the experts that are cancelled by the WEF- and 'Politically correct' liars. Relevant suggestions for more tweets. 1 problem:... See more

Rated 5 out of 5 stars

from twitter to X :D...to be honest I prefer the old name, it kinda resonated... but still the platform is same, good, great to share ideas and connect with other people too. I remember when it was... See more

Rated 4 out of 5 stars

When nothing was working (blackout due to amazon) this was the only platform that was working and secondly its hard to get noticed there but nikita their product manager is really doing good stuff. im... See more

Rated 3 out of 5 stars

Its just a reskin of Twitter, but Elon (the new owner) recently claimed this is now "The internet", like, the actual internet is actually x.com, one of his many big mouthed tweets, or should I... See more

Rated 1 out of 5 stars

X.com has terrible customer support. I was mislead into spending $32 on a basic premium membership thinking that would allow me to Direct Message other users. Once I paid, I found out that in order... See more

Rated 5 out of 5 stars

Since Scammers are bombarding this website with fake reviews my IT perspective. GROK far superior in coding tasks in .NET C# Architecture Azure Docker etc. The feedback loop through general humo... See more

Rated 1 out of 5 stars

I started to use X/Twitter again after many years. In first couple days of being active they locked me out day after day. Couple days later they put a 3 day ban for posting or any social interaction.... See more

Rated 1 out of 5 stars

You will see lot of bot account comments under every posts. Elon need to take action against such accounts. Also so many fake news spreading over this platform from specific region and country and El... See more

Rated 5 out of 5 stars

BEST PLATFORM EVER,100% AWESOME, freedom of expression and speech, I cannot say enough positive things, it has fantastic fire arm videos ,we all need to support x.com

Rated 1 out of 5 stars

X.com is the worst for censorship. Basically, gangs of KKKers now run the site and remove non-racist or anti-racist tweets. Seriously, saying raping little Thai girls is wrong gets you banned. Twitter... See more

Rated 1 out of 5 stars

Elon Musk is bad he allow porn on X God will punish in in time, Porn is mortal sin its bad and he let all these prostitutes (male and female) share porn videos and promote porn sites. ELON MUS... See more

Rated 1 out of 5 stars

Poor customer service. Shut down my account (without telling me why) and then continue to charge me their exorbitant monthly charges for X (not so) Premium. Lame customer service and their support ema... See more

Rated 1 out of 5 stars

I had my account compromised, and they changed the email address attached to it. Its impossible for me to regain access, as there's no way for me to speak to an actual person to resolve the issue. All... See more

Rated 1 out of 5 stars

Platform is heavily unmoderated. Report function is completely useless since Elon Musk has bought twitter. There are a lot of racists,rapists, pedophiles, sexists and misogynists on the platform as w... See more

Rated 1 out of 5 stars

Twitter, now X, is a joke. The fiasco yesterday with all of the vitriolic hate was just the cherry on top. I miss the days when twitter was a trusted platform to get the most up to date information... See more

Rated 1 out of 5 stars

The free to use is OK. Too many ads and rubbish , worth using for the information it can provide. However I made the mistake of attempting to trying X Premium. I signed up for a free trial and two... See more

Rated 1 out of 5 stars

Firstly, users like Penny Hamby use this space to spread hate and generalise a group of people based on their faith. That is not free speech. It is just hate. And X is full of it. As for X, it al... See more

Rated 1 out of 5 stars

This app now since Elon Musk is just a selected freedom of speech where some ppl get suspended and others dont for say the exact same things. Violent videos etc are posted everyday, ppl respond with v... See more

Rated 1 out of 5 stars

The X platform has nothing to do with free speech. That site is so infected with imposters.scammers, extortionists. Musk maybe he’s behind it. He surely isn’t stopping it. The X suspended my account a... See more

Rated 1 out of 5 stars

You report issues but they just don’t accept it, it could be sexism or racism but they will allow other users to get away with it & close your report. Has happened to me twice. I am close to closing m... See more

Rated 4 out of 5 stars

In my experience X is still the most informative social media platform. Since Twitter turned to X not all the changes led to a more positive experience, so it is only 4 stars.

Rated 1 out of 5 stars

This hell site is lousy with bots, yet their automated bot detection features trigger on normal human behavior. Just the act of using the site as intended gets you flagged, and there is no way to cont... See more

Rated 1 out of 5 stars

Paid for Premium but they haven't given me any Premium features. Can't get ahold of anyone. I started my account rate-limited which makes exactly zero sense. I want to like X, but ultimately it sucks.... See more

Rated 1 out of 5 stars

I am extremely disappointed with the X app. My account was suddenly suspended for “inauthentic behavior” without any clear explanation. I am a real person using the platform normally, yet the syst... See more

Rated 1 out of 5 stars

There is no proper email address for Support. Or telephone number. It sends users to Old Twitter # which doesn't work. Users are asked to send email from X but, the code they ask you to enter to encr... See more

Rated 1 out of 5 stars

As with most online platforms there is no one to contact, while they happily ruin your business account with a label that you have no idea why it was necessary. SICK to death of these people. Either... See more

Rated 1 out of 5 stars

X took £108.00 from my bank without authorisation and have not given me the paid premium services after the X App was on automatic renew. I have contacted them in which they sent a sign in link to use... See more

Rated 1 out of 5 stars

Under Elon Musk, X, the former Twitter site, moderation was largely removed and it has turned into a cesspool of disinformation, political extremism, crackpot conspiracy theories, grifters a... See more

Rated 1 out of 5 stars

Horrible platform, terrible support X (formerly Twitter) suspended my account @famekuku two weeks ago for no clear reason. I immediately submitted an appeal, but I have received no response... See more


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1.5

Bad

TrustScore 1.5 out of 5

489 reviews

5-star
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Rated 1 out of 5 stars

No Support Whatsoever

This hell site is lousy with bots, yet their automated bot detection features trigger on normal human behavior. Just the act of using the site as intended gets you flagged, and there is no way to contact anyone about resolving any issue.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

X.com is the worst for censorship

X.com is the worst for censorship. Basically, gangs of KKKers now run the site and remove non-racist or anti-racist tweets. Seriously, saying raping little Thai girls is wrong gets you banned. Twitter is for Anti-Semites and Degenerates.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Victimised by X

I have had an account with Twitter since the beginning. Hardly use it but it was always there if I needed. It. Recently this year C decided to ban and suspend or block my account for no apparent reason only for them to say I have violated there rules. This is complete nonsense. I don't really use it to violate it. I have been completely honest with them that I haven't, all I can recall is that I was hacked earlier In the year by Chinese hackers, and this may be something to do with it. They have not listened and I have constantly wrote to them and yet they will not be honest to me like I have been to them. This company is terrible and should not be allowed to victimise people when they feel like. How can I take legal action against these crimes of being wrongly accused? And still no help resolving the true matters of this case...

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

"Been on @X

"Been on @X
for years, but 2025 has been next level. Faster loading, better algorithm showing me actual interesting posts, Grok integration is fire , and the long-form posts + video features are game-changers. Easily my favorite social platform right now. Keep it up! "

December 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible platform

Horrible platform, terrible support

X (formerly Twitter) suspended my account @famekuku two weeks ago for no clear reason. I immediately submitted an appeal, but I have received no response at all from their support team.

I created this account years ago, I am a real person, and I am not a bot. I followed the rules and used the platform normally, yet my account was suspended without explanation or transparency.

The most frustrating part is the complete lack of communication. It’s obvious that customer support was reduced last year, and now users are paying the price. Appeals feel useless when there is no reply and no way to talk to a real human.

For a platform this large, the support system is extremely disappointing. Users deserve better treatment, clearer policies, and an actual customer support team.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

This is a disgusting dishonest site

X allows vile, filthy conversations against perfectly innocent people. Most recently Erica Kirk whose character and motives were relentlessly torn apart for no reason whatsoever. They say it is freedom of speech, I say it is criminal slander. They revel in this content.If you love vicious gossip and random hate you will love x I have lost all respect for Elon Musk whom I formerly admired.

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Forgotten Login to Impersonation

I had an account in 2010 and I forgot the login information and didn’t have the email and phone that I used because they don’t exist anymore. I went through a process and nothing worked.
Later, this month I tried using various things from the help centre but they didn’t offer any verification options and won’t give me options to report the account since some weird tweets showed up on it. Once they respond once, they don’t allow you to reply and continue the conversation and they say that they can’t verify that the account is mine even though my picture and full name is clearly there and they didn’t do anything to try and verify my identity.
Very frustrating and annoying. Now the account is basically impersonating me and X is doing nothing about it.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Elon Musk Is The Biggest POS On The Planet . My X Account @tatuagembrs Was Unfairly Suspended On Thursday 10/23/25 For Inauthentic Behaviors. None Of My 10 Appeals Were Answered !

Elon Musk Is The biggest POS on the planet and brainless ,low-down criminal and sleazebag. My X Account @tatuagembrs was unfairly suspended on Thursday 10/23/25 for "inauthentic behaviors". As of this writing none of my appeals were answered and they have no humans reviewing these unjust suspensions .None of my over 10 and counting appeals were answered ! A ketamine addict and a retard suffering from Asperger syndrome named Elon The Felon Musk is not fit to be running X . The man is a neo nazi white trash supremacists criminal ,douchbag ,and scumbags who needs to be indefinitely imprisoned and prosecuted to the fullest extent of the law. He is a no good bag of dog sh*t and karma will catch up to him sooner or later because God doesn't like ugly . I hope there is a class action lawsuit against Elon Musk and X Corp. This pathetic excuse for a "company" is completely corrupt and engages in fraudulent business practices . They even permanently suspend people and still charge them on a monthly basis for X Premium and brazenly refuse to cancel it ! That's why they got fined 140 million dollars for violating EU policies with they inauthentic behaviors and unscrupulous business practices. I hope a lawyer sues X out of existence. They let the cold illogic of a faulty A.I be our judge ,jury ,and executioner and makes groundless accusations against us and doesn't even say what specific post or actions made them permanently suspend you on X . You are guilty until most likely not proven innocent with them . Hundreds of millions more people have been permanently and falsely suspended due to "inauthentic behaviors " which is exponentially more than when Jack Dorsey owned X back when it was originally named Twitter . Taylor Mandeen the accounts executive for this criminal entity known as X pretended to help me on LinkedIn . He said that he would schedule a VC with his manager and myself . Instead this dumb sick peice of pond scum played games with me and intentionally wasted my time by giving me false hope . He never returned my messages when I attempted to confirm an appointment to see if I could get @tatuagembrs reinstated . None of the X employees respond to messages on LinkedIn, X,or email . They are soulless ,spineless, heartless and witless cockroaches who don't care about X’s customers and users . We need to all boycott X and shut it down permanently . All Elon Musk is doing is exploiting people for their money and then allow their glitchy dysfunctional A.I suspend the for inauthentic behaviors with no proof whatsoever ! Elon Musk is a scammer ,fraudster ,con artist ,crook and a swindler ! I hope he gets what's coming to him very soon . He's not human . Elon is a lowlife mentally insane and moronic fiend and lower life form peoce of flithy pond scum . He should be ashamed of himself ! I would give zero stars for X Corp if that was possible ! No one has anything positive to say above X and any positive reviews on here are fake and paid for by Elon Musk ! They conduct fake and sham bot mass purges on X and 99.9 % of those unjustly suspended X accounts are real genuine people ! 3 years ago in 2022it was the biggest mistake in social media history to allow a loser and criminal like Elon Musk to buy Twitter. He is running it into the ground and something needs to be done to rectify this problem . Elon Musk represents everything that's wrong with X ! He is a radical right wing neo nazi lunatic and waste of space and time ! Don't expect any help from the few human X employee that have working at this dump . Elon Musk and Taylor Mandeen are evil slimey bags of rotten crap ! Please avoid X like the plague and instead go to Bluesky. It's not run by Hitler wannabes like Elon Musk and Bluesky actually treats their users vastly better and with respect !

October 23, 2025
Unprompted review
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Rated 1 out of 5 stars

No Customer Service telephone Number for X

There is no proper email address for Support. Or telephone number. It sends users to Old Twitter # which doesn't work. Users are asked to send email from X but, the code they ask you to enter to encrypt messages doesn't work. Won't take. Keeps coming up Invalid

December 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Zero Support for Hacked Accounts

Zero Support for Hacked Accounts – Privacy & Safety Ignored

I've been locked out of my account for weeks after a hack where the attacker enabled unauthorized 2 factor authentication. Despite being a paying Premium user and following all recovery procedures, X support has failed to resolve the issue or provide any meaningful human response.

This isn’t just an inconvenience, it’s a serious security and privacy matter. Their system traps victims in automated loops with no urgency or escalation, even when sensitive data or business access is at stake.

If your account gets compromised, don’t expect real help. X support is broken, unaccountable, and not equipped to handle safety-related emergencies. A platform this large should treat security breaches with priority, not silence.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Ruined reliable Twitter

Ruined reliable Twitter, x.com by bad programming makes log in impossible with suspicious behavior and help support disallowed form submission. x.com prevents democracy if it is not suited to ...

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience with a company. Ever.

If you subscribe to X premium you might as well just send them your money and expect nothing in return because that’s what you get!
Paying for a blue tick is meant to increase visibility of your account and increase interaction, it doesn’t for smaller accounts.
The algorithm is extremely buggy, and the notifications system is completely broken.

On top of this X has the worst customer service I’ve ever encountered. The only way to contact anyone is through a DM (direct message). You send one to premium support and after around 5 days minimum, you get an automated reply from a bot, you ask to speak to a human and you then get a message saying they will be in contact. After another few days you receive another generic message that doesn’t even discuss the issue you are having, from a ‘human’ saying “that there are no changes to be made to your account” Ridiculous.

To sum up, in my experience if you’re thinking of joining X and paying for a blue tick, don’t bother. A joke of a service

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

bye old name

from twitter to X :D...to be honest I prefer the old name, it kinda resonated...
but still the platform is same, good, great to share ideas and connect with other people too.
I remember when it was launched, i did not get the idea, but it became massively popular
I like the AI (grok) integration, it is kinda better than chatgpt even. Superb service here!

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Without warning

Without warning, my account was permanently blocked, and all of my appeals have gone unanswered. At the same time, continuing to charge my credit card for my premium subscription while denying me access to the platform.

This practice gives the impression of a system that excludes users but still collects their payments. To me, this is not only unfair but also completely lacking in transparency - and probably illegal!

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

waste of time. don't bother.

I barely used it.

I retweeted a few mainstream news posts for a few months.

So when I went back 6 months later to find the account was suspended, I understood why advertisers were abandoning Musk's pile of shit.

November 27, 2025
Unprompted review

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