X1 Sales & Lettings Reviews 

Stephanys service was fantastic! Coffee tasted great

Debs, stephanie and nick are always fantastic in reception!

Great staff in x1 sorted us out with an iced coffee while delivering 👍

Elisha couldn’t have been more helpful and accommodating during our viewings. The original flat we planned to view had sold, but she worked to find other suitable flats, available at the same time. One of our group was a tad late, but she let us go back and view the first flat again. Very friendly, kind and responsive over the phone and email.

Avoid X1 if you are a landlord expecting professionalism, transparency, or basic responsiveness.

I have experienced months of poor communication, unresolved accounting issues, and repeated delays despite numerous emails and phone calls.

X1 continued charging management fees during a period when the tenant had stopped paying rent, while the rent guarantee insurance became ineffective due to failures in their own referencing process.

On top of that:

there has still been no proper resolution regarding the tenant deposit after significant rent arrears;

repeated requests for a clear consolidated landlord statement since February have been ignored;

responses are either delayed, incomplete, or not provided at all.

It is completely unacceptable that a landlord has to chase continuously just to understand where money has gone and what charges are being applied to their own property account.

The overall impression is a company far more focused on collecting fees than properly managing landlord accounts or taking responsibility when problems arise.

I am now considering escalating the matter through formal complaints, regulatory channels, and further public reviews.

Elisha from X1 was extremely helpful in the process of booking our new home! Very friendly, professional and helpful with any information needed!
Thanks again :)

It has been an absolute displeasure dealing with X1. Our points of contact which I must admit were quite responsive, Jess Dunn and Rachelle Macario, have done an excellent job of giving us the run around, making empty promises, and shirking responsibility wherever possible.

The property, which was stated to be in good condition, was full of the dust, mouldy, and disgusting at points. The air quality was so bad that I suffered, and still continue to suffer, symptoms related to the condition of the house. The oven was smoking when turned on, multiple fixtures were covered in rust.

They were notified of these issues over a month ago and still have not done anything about it.

Also, where are my dining room chairs which were promised? It's been over a month and I can't sit down to eat on my own dining table.

Should these issues be resolved I may be amenable to changing this review, as I believe there have been significant errors made, but there is still room for correction.

We purchased some student apartments on Frederick Road, Salford adjacent to the university campus. We completed in 2024 and at first things went smoothly and we received the correct rent until the beginning of this year.
They have now broken the contract and in addition are charging management fees and service fees. We have written to them to say this is illegal and have had no response.
This company has serious issues and anyone who gets involved with them will run into trouble. It’s a very poor excuse for a company. They think they can break contracts and not have any consequences.
Big mistake because we know a number of people with apartments in this block and we are preparing for a class action against these lying cowboys.
Incredibly they are still offering these apartments guaranteeing the same deal.

Leave your hard earned money in the bank, do not get involved with these thieves.

Terrible service
Emailed the manager multiple times over a month period and have been completely ignored.
Was given false details for the landlord when I requested them, most likely in an attempt to try and stop me from contacting her.
Landlords do not use this company, they do not manage the apartment correctly

My partner and I lived in x1 Michigan Point, Manchester for 18 months and did not have a single positive experience throughout. I never leave reviews, but the entire experience was so horrible. Staff were rude and very incompetent and had no professionalism. Communication was terrible and it was one problem after another the entire time. Even the property itself wasn't worth the money or stress. I really really recommend avoiding X1 completely and going through literally any other letting agents instead.

Upon moving in, we were told that they only had 1 key available despite the fact that we had informed them that 2 people would be living there weeks prior, and that a new one would be ordered. It took several weeks for us to receive this, resulting in us having to keep our door unlocked most days due to different working patterns.

We then had multiple issues within the property- several bulbs broken and extractor fans not working. Upon reporting these, we were told that they were working according to their report, but that if we wanted someone to come and check, we would have to pay a callout charge. The bulbs were eventually replaced around a year later after lots of back and fourth, but the extractor fans didn't work throughout. I have heard the same story from many other ex- tenants, which leads me to believe none of the fans in the apartments are functioning. We also reported a broken fridge/freezer, and this took 3 weeks to be looked into after lots of chasing up.

In terms of the property itself, the windows are very poorly designed and will not stay open if there is any breeze, making it very hot and uncomfortable in summer. The walls are quite thin, so we had consistent noise from neighbours. We reported this several times but were just told to 'contact the council'. There are 2 lifts in the property which broke on almost a bi-weekly basis. There were several times where both lifts were broken at once, and tenants were forced to use the stairs (the building is 26 floors). They took days/weeks to fix every time, and there was absolutely sympathy from X1.

Around a year into our tenancy, we received emails stating that we had not paid our rent. We immediately sent screenshots of payment confirmations over and chased it up several times, only to never hear back. Soon after, we gave 2 months notice to end our tenancy. This ended up being extended upon our request. We were not aware at the time, but X1 had told all of our providers (council, energy, water) that we had moved out on the initial date, which caused many issues for us. We finally reached our move out date, which was a Sunday. We were told to leave our keys in a key safe outside, but the code given to us didn't work. On the Monday when we returned, they essentially blamed us for this and said that the code gets changed every month and we used the wrong one, despite the fact that this is the only one we were ever given.

Finally, we received a charge of hundreds of pounds of cleaning fees 1 month after moving out. We had evidence that the property was left very clean but this was ignored. I called X1 to discuss this and was transferred to 8 different people before being told there is only 1 person who could help us, and that she doesn't take incoming calls. We progressed this through Reposit, and were given the options of 1) Pay the full amount, or 2) Pay a £60 charge for them to assess it and have a chance of not having to pay the full amount back.

I cannot recommend avoiding X1 enough.

My daughter lives in X1 accommodation. On moving in the kitchen was filthy & the freezer was so iced up you couldn’t fit anything in it. Repair/maintenance service is shocking. Both lifts in the building out for days, fridge in flat broken for 10 days, they keep being promised temp fridge but still not received. Communication is poor they take the rent but don’t provide a good repair/maintenance service. Would not recommend!

Elisha has been very helpful, clear, professional, and took her time to explain everything in relation to the tenancy and property. She also patiently answered all the questions i had.
i hope to be dealing with her in the future.

Elisha was amazing, answered all questions we had and made everything clear on what to do next. Her happy personality made the viewing perfect.

This is one of the worst agencies I’ve ever worked with. Unorganised and unprofessional service. The contract they gave you is absolutely terrible. I was forced to pay £600 “re-let fee” instead of £50 even I found a new tenant by myself and they don’t even have to do anything just to send a new contract…
They forced me to cover £245 the deep cleaning for the next tenant however it is not my responsibility to prepare the rental property for the new tenant.

Professional, efficient and fast

I would just like to say a massive thank you to Luke Barnett and Kieran Johnson.
I applied for a property and they were extremely transparent, upfront and quick to help me sort everything out. They made what would normally be a very stressful time so much easier. Can’t fault anything either of them have done.

Thank you both for sorting it all out with me and getting me moved in! Credit to the company

I had a very disappointing experience with X1 Sales and Lettings.

Communication was extremely poor throughout, and dealing with the team—particularly Liverpool Credit Control Manager —was unnecessarily stressful. Simple queries were either ignored or met with unhelpful responses, which only added to the frustration.

I was also concerned about how certain matters were handled, including what appeared to be a lack of transparency and accountability. They have flouted the GDPR policy. This left me feeling uneasy and lacking confidence in their processes.

Overall, my experience was far from satisfactory, and I would strongly advise others to proceed with caution before engaging their services. I have complained to their senior leadership and awaiting response. I strongly believe the concerned Manager's conduct warrants serious consequences, and I will continue to pursue this issue until it is properly addressed.

Isabella was absolutely lovely during the viewing. She was friendly, welcoming, and made the whole experience feel really comfortable. She took the time to answer all of my questions and didn’t rush anything, which I really appreciated. A great viewing experience overall—thank you!

I am the current landlord of The Studios in Liverpool. In the past month or so, I came to great difficulty in securing response from the Senior Account Manager of X1 the company. While appreciating her effort in lining up the new tenancy for me (though it would be that much better if I would be consulted in advance before any commitment made), I recall from her last response to me in mid March that it was made to expedite the transaction and thus made at a little lower than the market price. But when I raised further questions regarding this new tenancy through emails to her on 19, 24 of March and 8 April, sadly she seemed too busy in responding to me. I understand that being a property manager, she relies on expenses incurred amid the tenancy. But I feel that she also owes me a duty to me by attending to my request and not just interested in making earning from these expenses. By recording this, I hope to provide a balanced picture in the review for this company, X1. I still trust that X1 the company is still keen in resolving this issue with me positively and I look forward to her reply to my email to her again earlier today.

I had the pleasure of chatting with Elisha both through email and at my viewing. She was extremely bubbly, welcoming and knowledgeable with any questions or queries that I had about the property. I have never had a letting agent reply so quickly and be so proactive when sorting out an application, everything was completed in less than 24 hours!!! Elisha you are a STAR :)