While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I really enjoyed the website and the descriptions given were helpful. However when I chose to sign up for the 6 month payment plan through paypal I was shocked that I was suddenly charged the full amo... See more

Rated 5 out of 5 stars

Hard to say what's best about these guys: Prices, Selection ,Great customer service, AND they keep improving their own name-brand drums. Bought one of their fiberglass djembes a few years back and e... See more

Rated 4 out of 5 stars

X drums is reliable and it has the best offers you can find. I always enjoy scrolling through X drums merchandise because there is just so much to be intrigued by. Also, not mentioning again the amazi... See more

Rated 5 out of 5 stars

So far my interaction with this company have been above my expectations. Timely responses to questions. Friendly staff. Will update to 5 stars if my product arrives as ordered Update - Jan 26,... See more

Company details

  1. Musical Instrument Store
  2. Hobby Store

Information provided by various external sources

Because we care! Our primary goal is to serve you, individually, one customer at a time, with exceptional product knowledge, outstanding service, and a diverse collection of high quality drum and percussion instruments. Every one of our customers has very specific requirements, and we pay close attention to meet and exceed them. Package all of this up with the best web shopping experience that assists you at every step to find exactly what you're looking for as quickly and efficiently as possible, and that's what we deliver.


Contact info

4.0

Great

TrustScore 4 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hey!!

Hey, just wanted to thanks for the great products! Your products were a huge hit!!

November 29, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

Bautiful

The product was made very beautifully and quick delivery. I would recommend to others

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with X8 Drum…

I had a great experience with X8 Drum Shop!!!
I saw a djembe drum bag cover online and it showed there were none in the size I needed. I decided to look at exactly who was selling this bag.
It was X8 Drums and from there began a very positive journey with a great shop!! They had the drum cover bag in the size and color I needed and wanted. I was amazed!!!
At this point I made telephone contact, ordered my drum bag and received it in 3 to 5 days!!

Molly at X8 Drums was truly wonderful and I am grateful for her assistance!!
I love my bag! It is quilted and has a zipper top and it is roomy! My bag is an XXL...
Thank you so MUCH!!!
LauraR.

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

DJEMBE YOU SAY?OR CHILDS DESK/TOY?

X8 SELLS THIS TINY ORNAMENT AS IF ITS A MUSICAL INSTRUMENT, AS IF ITS A REAL DRUM FOR REAL PLAYING. IT IS NOT THESE TINY DECORATIONS ARE JUST FOR SITTING ON A DESKTOP AND CANNOT BE PLAYED AT ALL. IF IT DOESNT COST IN THE HUNDREDS AND ITS ON X8 SITE OR MUSICIANS FRIEND OR GUITAR CENTER OR WALMART, AMAZON AND EBAY OR CRAIGSLIST EVEN OFFER UP LET GO AND ETSY BEWARE THEY ARE NOTHING MORE THAN TOYS AND ORNAMENTS NOT DRUMS AT ALL CANT EVEN HIT IT WITH TWO HANDS AND ITS NOT GOAT SKIN AND WHO CARES ITS NOT A DRUM PERIOD I AM OFFENDED AT THE MUSIC STORES FOR TRICKING PEOPLE.

August 26, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

X8 Drums went above and beyond

X8 Drums went above and beyond! I had received a part for my drum that I originally thought wouldn't fit my model. Called their customer service line and they walked me through the whole process, they even went as far to personally send me links to some tutorial videos! Quality products, quality people.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and great price

I ordered some conga tuning lugs here. They had the best price by far. The order was shipped promptly. I wish I'd ordered the head here also because I'm still waiting on that. Anyway... great shopping experience here.

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

...X8 gots th' groove...

...like...the People at X8 came through as i was ensured they would all and all X8 has become one of my faves...starting with my TOCA 20anniv. conga beauties and the cannons are superb!! and the barrel stands are THE way to house such grand tunnels...not to mention all the hand percussion grooves~ and X8 was able to deliver a new GON BOPS bucket shekere that is otherwise "preorder now" on various sights Great way to Bounce X8...!!! hooked a groove up~

December 19, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

In love with my Congas!

First class service, speedy checkout and description of item was dead on. The LP Mango wood congas were even more beautiful in person thanks X8 Drums!

June 29, 2015
Unprompted review
X8drums logo

Reply from X8drums

Awesome! So glad to hear it - thanks Brian!

Rated 5 out of 5 stars

X8drums web site experience

This was a very informative, intuitive web site. The products were well described and the associated videos were well done. Things seemed to be reasonably priced as well. I would recommend this to anyone I know.

June 27, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service!

I recieved the drum order very quickly. It was packaged so well. Very happy with the service. Then ordered a drum case and it came just as fast. Would order again and recommend them to friends and family.

June 24, 2015
Unprompted review
X8drums logo

Reply from X8drums

Thank you Shannin! Have a great summer of drumming! -Kristin

Rated 5 out of 5 stars

Excellent Quality & Service

I spent a very long time researching Djembes and other instruments to purchase for use in our local drumming group. The ability to hear the drums on YouTube, see them in action, and all the helpful tutorials made me very confident in my selections. The instruments are beautiful, play true to the descriptions listed, and we're very satisfied with the sound in our group. Thank you so much!

June 22, 2015
Unprompted review
X8drums logo

Reply from X8drums

Fantastic! We wish you many years of happy drumming!

Advertisement
Rated 1 out of 5 stars

Have not received item yet.

UPS says delivered, but do not have item. Trying to follow up with this situation.

X8drums contacted me immediately, very pleasant, pleasure to work with, I highly recommend them! I give them a % star PLUS!!!!

June 21, 2015
Unprompted review
X8drums logo

Reply from X8drums

UPDATE: Catherine sent this email to me after finding out that the item was delivered:

I wanted to let you know that I am very impressed with your company. I was given the chance to write a review on trust pilot, at the time my son had not received the order and I posted that on the review. I would like you to post for me that I think your company is great!! I received a call today from Art. He assured me that if my son did not receive the order that you would take care of that. It is great to know that you company follows thru on reviews and strives to givee great service. My son confirmed today that he received the package. I called Art back to let him know.

He was very pleasant and helpful. You are running a great company online with a personal touch! I would rate your company a 20+++.

Thank You very Much!!!


-----------------------

Hi Catherine - I checked with our customer service manager and he was not aware of this situation. He is contacting you and UPS today to get this resolved as quickly as possible. Please call us at 800-771-9645 if you have any further details you can provide. Thank you, Kristin

Rated 4 out of 5 stars

Bought goat skin replacement head

The description of the product was great, and easy to understand. The product was a little thinner then I thought it would be, but the quality was exactly what was in the description. Quick delivery, and the ability to call and talk to people who know what I need is great.

June 19, 2015
Unprompted review
X8drums logo

Reply from X8drums

Hi Jessie, Thanks for your feedback. We do have real thick goatskin that we source from Côte d’Ivoire, Africa. I'll make a note of that on the regular premium skin. However, as the drum-head replacer for X8, I think the thickness is perfect for lead players. Once you tune it real tight it has a bright crispy sound that is perfect for solos. Your keychain is on the way! ~Kristin

Rated 5 out of 5 stars

Best drums ever!!!

Excellent product! We loved these drums. We totally recommend the purchase.

June 19, 2015
Unprompted review
X8drums logo

Reply from X8drums

So happy to hear you are enjoying the X8 congas. Thanks for the feedback! Kristin from X8 Drums

Advertisement
Rated 5 out of 5 stars

Love my Ashiko drum!

Have been going to a drum circle for a year and a half and got tired of my frame drum when everyone else played a conga or djembe and seemed to be having more fun. I was taking lessons on my teacher's Ashiko and couldn't find one everyone said they were hard to find. I looked at local music stores and couldn't find anything I loved. Looked online and X8 came up. Great people. I asked how the drum sounded, the guy took it out of the box and wailed on it for a bit next to the phone so I could hear it! I bought it and a case.

The cost was super, less than I'd have paid locally! The drum is beautiful, the sound is good, and I couldn't be happier. The only thing is that it weighs 26 lbs (said so in the ad) so thank goodness I never have to walk far with it. The case is good and helping me keep my drum without scratches.

Great company, great drum, great staff!

May 26, 2015
Unprompted review
Rated 5 out of 5 stars

Very helpful!

The guys at X8 are very helpful. Answered all my questions and helped me settle on the perfect fit. Played our acoustic gig last Thursday and my Kopf S-Series snare cajon sounded awesome! Thanks guys!!

May 11, 2015
Unprompted review
Rated 5 out of 5 stars

Dealing with X8drums was a great experience!

I was looking for a case for my dejembe drum. After looking at numerous sites on line I came across X8drums. I wanted a case that was well made, would protect my drum and last a long time. I found a lot of cases in all different price ranges but the X8 Deluxe Pro Gig Bag, Hard Top XXL was exactly what I was looking for. When I ordered the case they thought they were out of stock.They called me back and said they were able to locate one. It was shipped the same day and I got a confirmation email. When it arrived I couldn't believe the quality of the case. I think it is an exceptional value for the price and the people are great to deal with!

May 4, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look