X-cite by Alghanim Electronics Reviews 94

Its already been 9 days and i still haven't receive my package.

Never had an issue. Goods come when expected.

It was horrible, I have ordered Beats headphone and I was tracking the shipment. The status was shipping and suddenly it was canceled. They have canceled the order by themselves, HaHaHaaa just like that!!!
I believe you do not know how to respect yourself before you respect your clients. Because you have to respect your commitments.
I know it may be a tough time period, but simply if you can not commit with orders, stop the orders. This what I can understand and respect.
Also, I have called them, but definitely as expected from such a management, no answer!! Like any spam website or provider :)
Further, I have sent an email, also, no answer hhhh.
Now, after you canceled the order from your side, expect that you will cut some of the money!!!!!
I expect the worse from you guys, you are seriously so bad.
Regards for readers not for eXcite.

Literally the worst delivery and installation department ever existed... if you expect a delivery from them be prepared for long waiting, many mistakes and total lack of communication ... And not responding really bad bad wrost......

Hi,
I have ordered iphone through xcite.com in saudi arabia and paid full amount through credit card. I received invoice and order details by mail. Now in Xcite.com when I check the status of my order, it is showing "cancellation request received" . But I didn't request for cancel the order. Then I contacted customer care & they are not responding. Now no updates regarding the delivery. Seems like I loss my money and which is huge. Very bad service. Anyone can help me how to complain this legally in saudi arabia as I have already invoice and order details.

Very painful and bureaucratic check-out process in Riyadh. Then the clumsy Pakistani shop assistant dropped the printer on my right foot leaving me in agony!! The worst customer service imaginable!

On the website I chose to pick up the item in the store location where it showed it was available, but when I went it was not in stock and I already paid for it!

Literally the worst delivery and installation department ever existed... if you expect a delivery from them be prepared for long waiting, many mistakes and total lack of communication ... I had made an order of 2 items online... the next day they brought only the first item... I never heard from them again... after 5 days I was calling them to know when they will deliver the second item... one employee was telling me they can deliver from 4-9 PM... another employee was telling me that this is not possible cause the item needed installation and the technical team is working until 4 PM. Nobody was able to tell me when the delivery was scheduled... their answer was that they would call me when they would be coming... like I was supposed to be at home every day all day waiting for them... I filled a complaint... they said someone would contact me... nobody ever cared.... finally after 8 days on a Saturday someone called and said they will deliver in 5 minutes!!!!! I was lucky to be at home. They brought the item but they said that they couldn't install it cause they didn't know how and someone would come the next day... I told them I will be working the next day so they said someone would come in 1 hour.... nobody ever came... I called again after 3 hours... the employee on the phone said my delivery was scheduled for the next day (didn't even know it was already delivered)... I filled another complain .... still waiting... I decided to do the installation on my own...
...if you can avoid them do it...

bad service. they delivered a faulty dryer and refused to replace it!

I’ve been a customer of Xcite for many many year and they are one of the best electronics retailers in Kuwait, hands down.