Xcotton Reviews 685

Resolved my problem with a damaged package.
Excellent service!

Placing an online order can sometimes create obstacles with the delivery system.packages get re-routed & never show up, loosing your money & product.
X cotton guaranteed a re-order or refund & came through shining!

I was leery of this set up at first however, when my packages arrived, one of the safety seals was gone the bottle of supplements had been opened. I immediately reached out emailed did everything I can do for my aunt and Aurora with Trustpilot reached out to me, took over the case and within a week she let me know that that the company was going to now issue me a cash refund. I said I’d rather just have another bottle untainted opened steel sealed sent to me. She reached out to him took care of it. Emailed me the next day and let me know that that’s what was happening so I was very surprised but glad that the service was available.

Once my package was missed delivered I contacted support and the agent that helped me was Feige. Feige assisted, gave solutions, and communicated to me throughout the process of having my canoly delivered correctly to me. Once I received the juicer Feige made sure I was satisfied.

Great. Quickly resolved my issue. Thank you so much Dily!

The service was great, big thanks to "Feige"

I purchased Xcotton shipping insurance when buying a LiFePO4 battery, and unfortunately both the package and the battery casing were damaged during transit. I expected the claims process to be lengthy and involve a lot of back-and-forth, but that was not the case at all.
After I submitted the claim and sent a follow-up email asking about the next steps, Feige from customer support responded very quickly. She was helpful, polite, professional, and efficient throughout the process, and made the whole experience much easier than I had expected.
This was genuinely one of the best customer service experiences I have had thanks to Feige.

This was a very easy process, Sunny was really helpful and i got my refund pretty quickly. I am so happy we took out the protection in the first place otherwose my son would of being left with no scooter and being out of pocket by £600.

Great experience got help immediately

These guys are the best i luv their work and how fast they are

Aurora was very helpful and fast about getting me a refund when my $85 package was delivered to the wrong house.

Cherry was very helpful. They made a stressful experience smooth and painless. Thank you! I will use this service again

They help me with my missing package, very fast and efficient

Dily provided excellent and fast service. They were very friendly from the start and resolved the issue without any problems. Great service, highly recommended.

complaint resolved very quickly
I am very satisfied with the communication with dily

The service was fast and the customer agent named dily was most helpful and kind and guided me on what to do.

Shipping protection claim was covered. Good experience with the support team member Sunny.

Excellent customer service by this company. Aurora is highly professionally and was quick to resolve my issue.
Highly recommend this company.
Thank you Aurora🙏

Excellent service. Very responsive. I submitted my claim on a Monday and by Friday it was resolved and they refunded me the full amount of the original purchase which I then used to replace the damaged product. I will absolutely purchase their protection plans in the future.