A quality product, careful shipping and great after-sales service. I made a mistake in my delivery address when the product had already been sent and the company was very reactive to solve the p... See more
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See what reviewers are saying
Excellent backpacks, even if you disregard the gimmicks. Having owned the Original and the Hero, I personally don't care much about the material being cutproof, nor the usb hub they include in those... See more
Trying to force me to download an app to be able to following my order status. Have a link to follow status online with small text after all big things pointing towards the app. This can only be a one... See more
A carabiner of our one and a half year old Bobby Bizz bag broke down. So we asked whether it would be possible to acquire a new one - unfortunatelly not. Instead, we got a new bag for free. :) We re... See more
Company details
Written by the company
Bags with a purpose
Contact info
Lange Kleiweg 6-28, 2288 GK, Rijswijk, Netherlands
- support@xd-design.com
- xd-design.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support
E-mail communication needs to be improved (e.g., I never received an e-mail confirmation). However, customer support was very helpful.
June 4, 2023
Reply from XD Design
Hi jose,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
In fact we are currently updating our email flow :).
Thanks & regards,
Nick
XD DESIGN TEAM
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Great design, some usability issues
Great brand, great design. Still struggling a bit with the Bobby Hero Regular because it is quite different compared to daypacks I used before. I ordered the separator set, which was ok, but not strong enough for camera equipment. Standing piece was bent after a few days.
May 30, 2023
Unprompted review
Reply from XD Design
Hi Olaf,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great backpacks
May 24, 2023
Reply from XD Design
Hi Roman,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
I bought about 5 bags from XD (Bobby…
I bought about 5 bags from XD (Bobby Biz, Bobby Urban, Bobby Pro and 2x Bobby Elle).
The bags’ quality is mediocre but the design and features are great. I’ve got a broken zipper on my Bobby Biz, broken padlock on my Bobby Urban and recently a strap on my Bobby Pro lost the sewn on a strap.
Although the item is under warranty (<2 years from purchase) and the warranty covers defects from “proper usage”), XD is unwilling to repair, replace or refund the item.
I’ll never buy from XD again due to poor quality paired with their invisible warranty process.
May 18, 2023
Unprompted review
Reply from XD Design
Hi Tiago,
Thank you for sharing your updated feedback regarding your issue.
We understand the frustration you have faced over the quality of these products and we apologize if our warranty and claim information was not effectively communicated to you.
Your feedback is highly valuable to us, and we will use it to improve our product quality and customer service processes. We understand your decision not to purchase from XD Design in the future, but we genuinely hope to have the opportunity to restore your trust in our brand.
Thanks & regards,
Nick
XD DESIGN Team
Average Backpack with huge Flaws
Average Backpack with huge Flaws
You can’t take food or drinks with you without taking a huge risk as the backpack only has one compartment.
Also this one department got a space for tablet that’s way to small for all modern tablets
May 23, 2023
Unprompted review
Reply from XD Design
Hi Paul,
We appreciate your feedback, this product feedback has been shared with our product team.
As we look forward to offering a wider range of products that meet the diverse needs and preferences of our customers.
Thanks & regards,
Nick
XD DESIGN Team
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the user experience is terrible
May 20, 2023
Reply from XD Design
Hi Vincenzo,
Thank you for sharing your updated feedback regarding your issue.
Our team is dedicated to providing a seamless and positive user experience, and we want to ensure that we address your concerns effectively.
We appreciate your feedback, this web-shop feedback has been shared with our web-shop team.
Thanks & regards,
Nick
XD DESIGN Team
Great
I really like the backpacks from them and I think that a great backpack is an investment for the future.
May 14, 2023
Reply from XD Design
Hi Sebastian,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
I have not received the product yet and…
I have not received the product yet and I'm trying to communicate with XD Chat since this morning and nobody have been contacting with me.
May 12, 2023
Unprompted review
Reply from XD Design
Hi Susu,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
We have double-checked your order in our system and it seems that your order is in fact delivered. Kindly reach out to our customer support in case of further need.
Thanks & regards,
Nick
XD DESIGN Team
Low quality of materials
This is the second backpack that has popped in exactly the same way. One handle has started to tear. The first time I reported it and got a new backpack, I appreciate it. But sometimes again the same thing. I just buy another backpack that will serve more than 8 months. Certainly, it will not be XDesign.
May 18, 2022
Unprompted review
Reply from XD Design
Hi Vasyl,
Thank you for sharing your feedback regarding your issue.
We appreciate your feedback, this product feedback has been shared with our product team. As we look forward to offering a wider range of products that meet the diverse needs and preferences of our customers.
Kindly reach out to our customer support they have been advised to offer you something for any inconvenience caused.
Thanks & regards,
Nick
XD DESIGN Team
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This is my fourth backpack ❤️
Great bags, thanks! This is my fourth backpack ❤️
Another improvement - help in communication with the transport company if something goes wrong.
May 10, 2023
Unprompted review
Reply from XD Design
Hi Vladimir,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
A loyal customer
I have been using XD Desing backpacks since 2018. After 5 years of being very happy with their products, I decided to renew my Bobby Pro since the first one I bought was already very worn out from my use. The comfort, safety and design they have are the 3 main reasons why I will always renew my backpack with them! Congratulations XD Desing!
May 10, 2023
Unprompted review
Reply from XD Design
Hi Dani,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
The shipment it is extremely late
April 30, 2023
Reply from XD Design
Hi Daniel,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
We have double-checked your order in our system and it seems that your order is in fact delivered. Kindly reach out to our customer support in case of further need.
Thanks & regards,
Nick
XD DESIGN Team
Great
Exellent quality products, I’m delighted with my purchases and the buying experience was intuitive and pleasant.
April 25, 2023
Unprompted review
Reply from XD Design
Hi Jose,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
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Pay for it online
Pay for it online, no receipt f anything. Using online chat, noone is there.
May 2, 2023
Reply from XD Design
Hi Jason,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We have reached out to you directly over email to share with you your invoice if you still have not received it, feel free to reach out to us in our customer support chat.
Thanks & regards,
Nick
XD DESIGN Team
Good product!
April 10, 2023
Unprompted review
Reply from XD Design
Hi Gabriella,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Cannot return an item as incorrect info was given
I still cannot return my item as the CS team didn't provide the information as needed.
The first time CS just sent me the return label, but when I brought to the drop off point the staff requested the return invoice as this is the international post.
Then I requested the invoice and the CS sent me the customer invoice. I brought the item to the drop off point again after the staff checked they told me the documents are not correct, it should be the return invoice.
I requested the return invoice but the CS team told me they don't have and I will need to pay for the custom duties myself.
In the return policy it doesn't mention that overseas customer will need to pay custom duties if they return an item. If this is the case I would never place an order on your website.
I still have the item and no advice is given. If you are outside Netherlands and want to make an order, think twice as they have unclear return policy for overseas customer.
April 26, 2023
Unprompted review
Reply from XD Design
Hi Dora - Leung,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
Thanks & regards,
Nick
XD DESIGN Team
Reply from XD Design
Hi Vitale,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
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Reply from XD Design
Hi Alberto,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
I Like It
1. Quick Delivery
2. Goods as Described
3. Nice think about Anti-Theft bag, but not so heavy
4. Nice colors
April 13, 2023
Reply from XD Design
Hi Shilladtiya,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
no answers from the customer service
I received a backpack with a different design that the one on the picture. I wrote to the customer service but had no answers
March 22, 2023
Unprompted review
Reply from XD Design
Hi P.A,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
Kindly reach out to our customer support we would like to offer you a discount code for non satisfactory service.
Thanks & regards,
Nick
XD DESIGN Team
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