Xero ShoesReviews 

1,797
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers find the shoes to be very comfortable, lightweight, and well-made, suitable for various activities and everyday wear. People appreciate the wide toe box and the natural feel of the shoes, which can be beneficial for foot health. The customer service is often highlighted as exceptional, with staff being responsive, helpful, and making efforts to resolve issues. However, some reviewers were not happy with the durability of the shoes, reporting issues like soles separating or materials wearing out quickly, especially with regular use. There are also complaints about slow customer service responses, difficulties with returns and exchanges, and sizing inconsistencies, particularly with clearance items. Some customers also found the shoes to be expensive for the quality received and experienced discomfort with certain styles.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, style, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the shoes as well-made, comfortable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Return policy

Customers consistently note negative experiences with the return policy, describing it as highly... See more

Price

Users describe negative interactions with price, finding the shoes quite expensive and often overpriced for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof... See more

Company replied

Rated 4 out of 5 stars

The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have suf... See more

Rated 5 out of 5 stars

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start. They are also fun and have been admired by passers by. The shoes come in different sty... See more

Rated 5 out of 5 stars

I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcani... See more


Company details

  1. Shoe Store

About Xero Shoes

Written by the company

The most comfortable and versatile shoes, boots and sandals your feet will ever love. Barefoot and minimalist footwear for running, hiking, walking, travel, yoga, working out, and more. As seen on Shark Tank.

Xero Shoes

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(1,797)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

XERO shoes; comfy right out of the box!

When I get a new pair of the latest XERO shoes, I know I can wear them right away, no break in required. That's just how comfortable they are! My feet feel so good and my toes love to spread out when wearing XERO shoes. Whether I am putting clients through a personal training session, a group fitness class, or working out myself, I can count on my feet feeling great!

April 30, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Jenee,
We really appreciate your feedback! It’s always great to hear when our shoes are hitting the mark. Thanks for choosing Xero Shoes and for being part of our journey!

Rated 5 out of 5 stars

Quality shoes that fit

Easy order process, great products, a little pricey but worth it for quality made shoes that fit great!

May 1, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Karen,
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

Xero X1 is my favorite training shoe

I love the fit and feel of the low top Xero X1. It has become my favorite shoe. I am using it for pickleball and weight training. Very lightweight and comfortable. A great feel to be connected to the ground but still have good support for movement and sports. Since I have a wider foot, usually a 2E, I went up one size and the X1 worked out perfect. I own many other brands and like some others but this one felt so good that I ordered a second pair. This time I went for the mids and may use this for boxing on the heavy bag in my home gym.

April 28, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Scott,
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

Above & Beyond Stellar Customer Service

It is a VERY long story that was generated by the cross-border tariffs but it ended with Xero Shoes STELLAR customer service going ABOVE & BEYOND!!! Thanks to Savannah & Jordan for their OUTSTANDING commitment to resolving the problems I encountered as a Canadian customer. Response times were phenomenal and the personal touch of each employee was proof of an impressive corporate culture. Every company should get training from this amazing team!

April 28, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Peter,
We really appreciate your feedback! It’s always great to hear when our shoes are hitting the mark. Thanks for choosing Xero Shoes and for being part of our journey!

Rated 5 out of 5 stars

Like clouds

They are lightweight, got great traction/grip and feel amazing on my feet. Like clouds. Best pair of shoes I’ve owned in a while. Definitely going to snag another pair of a different design. If you’ve been thinking about getting some zero drop wide toe box shoes, go no further. You’ve arrived…

April 20, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Jay Pee,
Thanks for your feedback! We love hearing that you're enjoying your Xero Shoes. Your support means the world to us—here’s to many more comfortable, natural steps ahead!

Rated 5 out of 5 stars

Looking for a wide toe box?

I have ordered several pairs of PRIOs and have loved each of them!! They have a wider toe box and my toes that they have room to move around and spread out. I have HFS shoes, also, but the toe box is not as wide...I love them, too, and play pickleball in them. If your looking for a wider toe box, my suggestion would be the Prio...I have loved mine!! ❤️

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Happy feet

These shoes are so comfortable I don’t want to take them off. I know have happy feet.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Xero has a wonderful customer service…

Xero has a wonderful customer service department. They worked with me to resolve a concern that I had with my shoes. I love the product they provide and helped me find a solution to the issue. I look forward to purchasing a new shoe from them after these shoes wear out.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

No complaints after 50 miles.

I bought these shoes for work as a delivery driver with FedEx. (Not the intended use case, I know, but I wanted to test the 5k Warranty cause that's bonkers.) I'd worn a cheap pair of barefoot shoes from a different brand for a couple weeks before these.

After 7 work days, these are some of the most comfortable shoes I've had. Good ankle support and boot feel but it flexes nicely. Hasnt produced any hot spots and doesn't feel like my foot slips around later in the day. Definitely lighter than other hiking boots and I don't feel like I'm clonking along. My feet might be tired when I get home but they don't hurt anymore, and I didn't expect that as a bigger guy.

The optional insole gives them almost a regular shoe ground feel on pavement with a little bit of cushion. I feel better taking that out though.

Super happy so far, and if they last longer than the 6 months I get out of other shoes (they should), I'll be wearing Xero forever.

April 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great fit: sure footed everywhere

Great fit, comfort & stile.
Wow! I felt sure footed everywhere every time. These sandals are my second pair of Xeros. Indeed, 0 pain, after being less active in a cold Upstate New York winter, wearing them brand new on my trip in Mexico. All terrain: rocky, steep, wet, slippery. 0 problems. At age 60, I don't believe my age, living my best life! Thank you Xero, for making shoes that support my natural body alignment! I am getting another pair!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered twice, the first order the WP mesa trail shoes didn’t fit right but learned afterwards it was because the waterproof lining was firmer than I thought thus I should have got a bigger size(I seem to need extra space in the toe box height wise). The shoes I ordered for my 9 yr old son were great! Yay for him fitting a size 5 adult! I was able to pass the WP Mesa trail shoes onto a friend who loves Xero shoes. I then ordered the Born to Run Zelens after speaking with customer service who were so helpful in answering my questions to make sure I was picking the right shoe. I loved the regular Zelens that I borrowed from a friend as I was training for a relay walk/run. My BTR Zelens came 2 days before the run and I had no problem wearing them right away-no stiffness or need to break in. I walked/jogged my 8km on pavement and I did not have any pain or stiffness that day or the days after. I was so happy I pushed through and tried another pair. I love the style of these Xero ones and how light they are.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Stylish and super comfortable zero drop shoe

If you’re like me and need great zero drop shoes that are also fashionable, this is one of the best around.

The leather is so buttery and comfy on the arches, and they look super sharp on a business casual look. Highly recommended!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction that lasts!

I have not been displeased once over the past 2 years. Over those 2 years I have bought 4 different types of Xero shoes… and the only complaint may be that they last… and last… and last. For this reason, it is making it hard to gain permission from my beautiful wife to purchase my next pair!

April 19, 2025
Unprompted review
Rated 4 out of 5 stars

I already love Xero shoes

I already love Xero shoes! I was looking for a slip on that didn't squeeze my toes, and these fit the bill! I love the style and comfort. My only complaint is I did get a bit raw on my heel, after wearing first few times. Other than that, these are great!

April 7, 2025
Unprompted review

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