Xiber LLC Reviews 169

I had an issue over the weekend, and Dayna helped me right away! Thank you guys so much!!

Raine helped me very quickly to fix my WiFi problem. Great service!

Tionna helped me until the problem was fully resolved. It took a couple days, but she made sure the problem will be fixed with my WiFi. Thanks to her I have WiFi! Thank you Tionna
-Devin

The associate was great, very knowledgeable, very pleasant and helpful. An excellent asset to the xiber team!

Thank you! Appreciate the fast fix

Raine was great! Very kind, patient and helpful. Went above and beyond to make sure my problems were fixed right then and there!

The internet is so bad, literally lagged every minute. Can’t even play a full YouTube video. For 60 dollars a month, at least provide something that can function.

Amy, my technician, made it great. The router was missing so she created a temporary name for me so I could get online immediately. She said a technician would bring me a new router so I can get online with that. I am very impressed with the customer service!!!! Thank you.

It was very helpful! Took awhile for them to get back to me after my initial inquiry, but the assistance was smooth sailing from there.

Literally the only reason I have them is because my townhouse complex bundles them with our rent. I’m literally ONE step away from just getting Xfinity again and paying extra. I’ve been without reliable internet for almost 3 days and it’s getting unacceptable

They were very responsive and helpful in getting things figured out!!

Benjamin helped fix my problem very quickly and efficiently

DO NOT USE XIBER!!

We have been without internet for 2 days, and the customer service experience has been absolutely unacceptable. We've had tech support fix outages late at night before, but now we're being told we have to wait until 8AM- completely contradicting past service experiences.

To make matters worse, customer service has been rude, dismissive, and professional. We were put on hold multiple times, only to have the call disconnected. The representative Jim, was particularly unhelpful and condescending, making an already frustrating situation worse. He made sure to talk to us like we don't have any idea what internet is.

Reliable service and respectful customer support should be a given with any provider. Unfortunately, Xiber has failed on both fronts. If you're considering this service, be prepared for inconsistent policies and poor treatment from support staff.

Went beyond on the call of duty very helpful and professional!

Benjamin was great! He was able to fix my issue by just resetting my router. Fast service, and kind.

Benjamin was Very helpful and attentive and had my issue solved quickly

Ben continued to check in throughout our upgrade and tech appt. Very much appreciated!

I’ve called numerous of times. No one was able to help me until today. I talked with Benjamin and he was great! He is professional and was able to get my cable working today! I appreciate Benjamin’s help so much!!

Benjamin was great. I didn’t have any wait time when I called in and my problem was fixed in literally 15 minutes. He had excellent communication and I was very happy with my experience.