You can find all MC riding gears in one place. The cap for free shipping is relatively high compared to other e-commerce websites. Overall good experience with products and on time deliveries. Good of... See more
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XLMoto as always had great selection and it was hard to decide which option would be the best for me. Also good prices (very competitive) I gave 4 stars only because of the minimum value for free s... See more
Company replied
Great quality stuff for great prices. Fast delivery. I never sent something back because I have always been happy with the quality.
Third product ordered online and delivered on time. I have used XLMOTO for several years now, to get parts for my bikes and never had a problem.
Company details
- Motorcycle Shop
- also in
- Tire Shop
Written by the company
XLMOTO strävar efter att tillhandahålla utrustning och delar till motocross-, enduro-, motorcykel- och pitbike-fantaster. Vårt mål är att erbjudan en helt ny nivå av shoppingupplevelse såväl som ett marknadsledande sortiment till otroliga priser.
XLMOTO
Written by the company
- Fraktfritt över 2000 kr*
- Alla beställningar över 2000kr levereras gratis inom Sverige. *Gäller ej ordrar som innehåller skrymmande produkter.
Contact info
Sweden
- info@xlmoto.se
- xlmoto.se
4.4
Excellent
16K reviews
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Third product ordered online and…
Third product ordered online and delivered on time.
I have used XLMOTO for several years now, to get parts for my bikes and never had a problem.
May 26, 2023
Easy way to order and great product .
May 15, 2023
Great prices and fast shipping
Great prices, fast delivery, and great quality. Recommended!
May 8, 2023
May use AI-assist with repliesRead more
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Extremely slow delivery
Extremely slow delivery, misleading pictures on product page. Order listed in receipt received proper but extremely slow service. Customer care not much help.
April 25, 2023
Reply from XLMOTO Sverige
Hej,
Tack så mycket för din feedback!
Jag kan se att du har haft kontakt med vår kundtjänst, och att dem svarat på dina frågor. Du är alltid välkommen att kontakta oss om det är något som du funderar över.
Alla leveranstider som anges är ungefärliga. Vi har inte möjlighet att garantera ett senaste leveransdatum men vi försöker alltid att leverera så snabbt vi kan. Vissa varor tillhandahålls även på externa lager vilket ibland innebär längre leveranstid än de produkter som vi har på vårt egna centrallager.
Med vänliga hälsningar
XLMOTO
Needed a battery for my bike
Needed a battery for my bike, selected the bike then selected the battery. Double checked that it was the right one and placed the order.
Battery turned up and it is the wrong one, half the size and capacity.
Wrote to your customer services - why can’t I call them??? Not very good customer experience when you can’t speak to anyone!!!!
Took over a week before you blamed me for picking the wrong battery.
Will try to send it back and will in future buy from my local dealer instead. Better and faster service, even if it costs a little more.
March 19, 2023
Reply from XLMOTO Sverige
Hej Peter,
tack för din feedback.
Det stämmer att vi inte har möjlighet att ge service över telefon men svarar dig dagtid vardagar via mejl och chatt.
Som du har fått svar i din reklamation så framgick det att vi har levererat det batteri du beställt.
Du är välkommen att returnera batteriet för ett återköp om det inte passar.
Med vänlig hälsning,
TEAM XLMOTO
Great service and stufs.
February 28, 2023
Good quality on all products purchased
Good quality on all products purchased. If you order several items, shipping may take a couple of weeks. Order 1 item, shipping is fast.
September 27, 2022
Bad customer service
One product was incorrect and the support team dint even have the courtesy to offer me a free return and exchange option. Simply sharing a page on how refunds are done in general.
September 19, 2022
Reply from XLMOTO Sverige
Hello Jayanth,
thank you for taking the time with a review.
In your contact with customer services, we see that the size of the product was the main subject of conversation and that the return freight was not mentioned.
If you would like to raise the issue, please contact our customer services again, via email.
Have a nice day,
XLMOTO Team
Good prices and fast delivery!
August 24, 2022
I been using Xlmoto for some time now
I been using Xlmoto for some time now. They have always been great to do business with. Fast and reliable.
May 30, 2022
Business as usual.
Purchased a helmet (Shubert C4) early in spring so I could start riding early. Helmet arrived with a part missing (battery cover), but after few emails back and forth and a couple of weeks got the missing part sent to me. They sent the wrong side. Few emails, and another week later, received the right one.
After second ride of the year with the bike I noticed that one of the chin straps got disattached from the helmet it self. Apparently screw that should hold it in place was never tightened to begin with, so the straps just felt out. Cant fix it my self, as the screw is deep inside the helmet, under the safety foam. Wrote an email to them directly only to receive an answer a week later to wait some more. Six days later they wrote that they want to send my helmet for a repairs to manufacturer and that it will take additional four to six weeks to receive it back. Summer is short in Sweden, six weeks is a long time, and I don't want to be without helmet for six weeks. It is the only helmet I have. Helmet is new, and it should not have such defects in the first place.
Asked them if I could get a replacement helmet - NO.
Asked if I can return the helmet, and purchase a new one - NO.
Asked if they could send me a loan helmet under the time mine will be repaired - NO.
All I got was we are sorry for your problem and nothing else. But I can't wear a sorry on my head while driving a motorbike.
Learn from my mistake. Don't buy from them if you value your time, they do not value yours.
May 13, 2022
Reply from XLMOTO Sverige
Hi,
Thank you for taking your time to write a review!
We are sorry to hear that your are not happy with how the claim was handled. When it comes to products from other manufacturers we have to consult them on how they want to handle the case. These claims usually also take longer than claims for our own brands/products.
I will pass on your feedback to see how we can improve our routines in the future.
Best regards,
Team XLMOTO
delivery
I placed an order on May 1st. According to the order confirmation, it would be sent within 4 days with delivery 10-13 May. Now 9 days have passed and the order is still not packed. I strongly doubts that it will be delivered within the set time.
May 10, 2022
Unprompted review
Reply from XLMOTO Sverige
Hi,
Thank you for your review!
I can see that the order was delivered later than expected - this was due to delays from the supplier. We are sorry about this, however, we can never guarantee a delivery date as all dates are estimations.
We hope you are happy with the products you ordered!
Best regards,
Team XLMOTO
Great service as always
Great service as always! Ordered pair of jeans; unfortunately I realized that pair of knee protectors was missing, this was fixed quickly by xlmoto team with additional delivery! 👌
April 22, 2022
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