XLTRADE Next Level Trading Reviews 272

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, helpfulness, and professional yet human approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting its unmatched quality and the team's genuine interest in their success. The service provided is often described as excellent, with consumers appreciating the efficiency, quick response times, and the smooth, easy-to-use platform. However, some customers also noted issues with communication, mentioning instances where emails went unanswered or responses were delayed. A few people reported dissatisfaction with certain account-related decisions and payout processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for their helpfulness,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and care of... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and prompt email... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and flexibility.... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professional service and... See more

Based on these reviews

Rated 5 out of 5 stars

Max is a guy with knowledge, honesty and understands things very clear for a potential customer. He is clear, giving facts and speaks up freely thats how you know he aint about the bullshit but prepar... See more

Rated 5 out of 5 stars

Xltrade is the greatest prop firm ever. They have excellent customer service and the company has a human element that cares about you and your success. Also, they have the best instant funding program... See more

Company replied

Rated 5 out of 5 stars

Max of XL TRADE Is fantastic he had help Me understunding my problem he Is very professional and human sensibile man XL TRADE is a very chance for a trader for to be free and avoid invis... See more

Company replied


Company details

  1. Investment Service

Written by the company

Welcome to XLTRADE Next Level Trading. XLTRADE identifies the most passionate traders worldwide and provides them with capital that gets their trading to the next level. If you are a passionate trader, able to generate superior performance on a consistent basis, then it's high time to leverage your potential. Demonstrate your abilities and we provide you with substantial capital. Sign-up for the XLTRADE EXPERIENCE and benefit from XL conditions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Let me share why XLTrade is a great partner

XLTrade is very empathic if it comes down to anticipating an unexpected refocus of my time. They are quick and clear in their responses and have real compassion for traders. They clearly show that they are a great partner to work with.
Special thanks to Ben!

December 1, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Hans,

We appreciate your 5-star review!

We always strive to provide clear, timely support while understanding the unique challenges our traders face. It’s wonderful to hear that our efforts, and especially Ben’s support, made a positive difference for you.

We look forward to continuing to support you on your trading journey!

Kind regards,
Team XLTRADE

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Rated 1 out of 5 stars

fraudulent company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. I'm going to try to share my opinion, my bad experience, with this prop trading firm. In February of this year, 2025, I obtained my first funded account of $500,000; however, I lost it due to some mistakes I made, which I ultimately accepted. Time passed, and five months later, in July, I secured a second account thanks to some good promotions, also for $500,000, with a 10% profit target, which is $50,000. It was hard work, carefully managing the rules to reach that goal. After they gave me the account, more than three months later, they used it for another purpose. I contacted them, and it took them two weeks to respond, asking for an explanation of my strategy, which I sent them with charts and explanations. Almost another two weeks passed before they responded, and they came up with an absurd excuse, mentioning my first account that I had lost. It had absolutely nothing to do with this account I had earned, bringing up my negative history, which was a separate matter, ignoring what had been successfully achieved with this second account, thus denying me my real account. They imposed a second challenge on me, asking for another 10%, another $50,000. If they are so strict with their rules and go against their own policies, they are neither serious nor ethical. I proposed a mini-cycle to build my account, but they told me I couldn't, that I needed another 10%. I wasn't going to make the same mistake a third time, since this second opportunity cannot be repeated. They offered me a refund, which I accepted, refusing to work with them because I wasn't going to work for free. Of course, my refund took a week to arrive. I didn't want to do the second challenge they asked for because you can't work with a fraudulent company like that. I checked the reviews, and it's not a serious company; it has the characteristics of a serious company, but they are scammers. I have already explained my terrible experiences. I hope you analyze where you invest your money and that you are not disrespected as traders. If Trustpilot asks me for proof, I will gladly provide it. Thank you very much. Stay away from this company. They will invent excuses, devalue your work, and disrespect you. Business owners, take note of this. Many traders starting out in the funded account business should research the payment history and rules of the platform. Just because one account fails doesn't mean it will work in future accounts, and you could be denied real accounts. Reputation matters a lot here, so don't waste your time. Do your research; it's your job. Respect your strategy.

November 12, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Hello Humberto,

Thank you for sharing your experience. While we’re sorry to hear that your expectations were not met, we’d like to clarify that all XLTRADE accounts are reviewed and managed strictly according to our published rules and evaluation procedures, which are applied consistently to all traders.

In your case, after internal review and discussion, we offered a full refund, which was processed successfully. This reflects our commitment to handling disputes fairly and in good faith when expectations cannot be aligned.

Kind regards,
Team XLTRADE

Rated 1 out of 5 stars

Be careful of xltrade -- My 150k usd payout request has been denied

Be careful
My 150k usd payout request has been denied.

It seems their service is only polite and quick before they take your money. After that get ready for the real ugliness.

Below is their response to my payout request i got from them on Nov 29, 2025:
=======================================
Dear Joseph,

This is an important Account Notification regarding the account:

Login *****626

Profit Payout Request

Date Requested: 2025-11-04
MetaTrader Account: *****626
Status: Not approved

Please note that payout requests are subject to approval in accordance with the applicable terms and conditions.

To become eligible for a Profit Withdrawal, the contribution to the profits of a single position must not be more than 25%, nor must the contribution to the profits be more than 25% in a single trading day. The Maximum Balance Drawdown must not be higher than 5%. A single losing trade must not account for more than 1.5% of the Account Balance.

According to the terms and conditions, the payout request is not approved due to the reasons below:

1. Exceeding the 25% maximum allowance in a single trading day.
2. Exceeding the Maximum Balance Drawdown of 5%.

Net Profit: 221,398.92
2.10. Daily profit: 104,361.44 (47,14%)
8.10. Daily profit: 82,975.48 (37,48%)
Max. Balance DD: 20,47%

===================================

Based on their reply to my review it seems xltrade is operating a bait and switch scam.

Of what use is "substantial capital" if i cant withdraw my profit ? a honey pot ?

This is profit i have earned and realized from my trading (the market positions from which i earned the profit have all been closed). So who does the profit belongs to now ?
===================================
xltrade: "the contribution to the profits of a single position must not be more than 25%"

lets think about this

if i open 10 positions and only 1 position is profitable then the profit from that position now belongs to xltrade?
what type of rule is this? if not a scam from a fraudulent company that has no intention of paying out any profit?

remember my account is not an evaluation account, my account is a real live account with live trading earning real live profit, not simulated.

November 29, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Joseph,

At XLTRADE, we provide traders with substantial capital to operate - in your case, a $200,000 funded account.

To qualify for a profit withdrawal, traders must meet the following requirements:

No single position must contribute more than 25% of the total profits.

Profit contribution on any single trading day must not exceed 25%.
The Maximum Balance Drawdown must remain within 5%.
A single losing trade must not account for more than 1.5% of the Account Balance.

Unfortunately, your account did not meet these requirements, which makes it ineligible for a profit payout.

If you have any questions or would like further clarification, our support team is here to assist you at any time.

Team XLTRADE

Rated 5 out of 5 stars

Great job Ben for your support

November 25, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Charles,

Thank you for leaving a 5-star review!

We’re delighted to hear that Ben’s support made a difference in your journey with XLTRADE.

Our Trader Success Managers are dedicated to providing timely, professional, and personalized assistance, and feedback like yours truly motivates our entire team.

We wish you continued success in your trading and look forward to supporting you every step of the way.

Kind regards,
Team XLTRADE

Rated 5 out of 5 stars

Had problems to start with but support got right on it

Had problems to start with but support got right on it, Super service!!!!!

November 23, 2025
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Lloyd,

Thank you very much for your review!

Providing fast, reliable, and professional support is a top priority at XLTRADE, and it’s great to know that this made a positive difference to your experience.

If you ever need assistance in the future or have any questions along your trading journey, please don’t hesitate to reach out, we’re always here to help.

Kind Regards,
Team XLTRADE

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Rated 5 out of 5 stars

Freedom Trading

Like the freedom of trading my own strategy. The Evaluation period is open, meaning no time limit to achieve the profit target. So there is no pressure to meet a deadline. Although my strategy produces small gains and very few losses, I am confident I will get funded. Thanks for the opportunity.

November 21, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Syed,

Thank you very much for taking the time to share this review.

We truly appreciate your kind words and are glad to hear that you’re enjoying the freedom to trade your own strategy.

One of our core goals is to create an environment where traders can perform at their best without unnecessary pressure. That’s exactly why our Evaluation period is open-ended — we want disciplined, consistent strategies like yours to have the time they need to reach the profit target naturally, rather than forcing trades to meet a deadline.

We wish you continued success and are always here if you need any support along the way.

Kind regards,
Team XLTRADE

Rated 5 out of 5 stars

Accurate and fast respond

Accurate and fast respond

November 21, 2025
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Anthony,

Thank you for taking the time to share your feedback!

We’re really glad to hear that you found our responses accurate and fast. Providing clear information and timely support is something we place great importance on, and it’s great to know this came through in your experience.

We truly appreciate your trust and support, and we look forward to continuing to assist you whenever you need us.

Kind Regards,
Team XLTRADE

Rated 3 out of 5 stars

Not is all what it seems !!

Okay firstly, I dealt with a lovely chap called Ben.... Very polite and very helpful.... That said, most of the reviews on here are most "Pre" challenge..... If you have completed the challenge, you will know it is not quite a one-step challenge as advertised! So I took on The one step lite, And sure enough in a few days I had achieved my 10% target of $5,000 profit.... But this is where things changed.... So you start off with a 7.5% drawdown?...... Once you have made your 10% profit.... You then have to continue trading for a further 30 days! But with only a 5% drawdown...... Which is a tough show to follow ! Now in their defence, I totally understand, they want disciplined and competent traders when all said and done they are just about to hand you$50,000.... So I do get their premise but I think they could do with being a little more transparent from the beginning. It does not appear to be a one-step challenge.
I wish Ben and his colleagues all the very best. It was fun while it lasted.
Best

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

My experience

This is the ONLY, firm that has ACTUALLY called me on the phone from the headquarters more than once... ive spoken with them in person 3 times & they absolutely deserve a credited review for that, George & Ben both was kind, did not talk over me, listened to me every time as trader to trader would talk like as if we was standing in a room after a conference or something.
Everyone deserves a chance if they are learning!!
As a trader gets better, there comes a time when you have to move on to those that will actually pay you.
I have not received a payout from XL, but once I do ill leave you guys another here to give the details.
I will be trading for these people next,as soon as the dust settles from the Milliondollar Trader Challenge.... which I DO NOT RECOMMEND btw.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

First of all I can not to begin to…

First of all I can not to begin to express how happy I am that I have a trading support like Max. He has been very helpful and attentive since day one. He makes sure to answer all my questions. I do not feel alone in this journey. I look forward to growing with XLTRADE and sharing my success with others. Thank you so much Max for being helpful.

November 12, 2025
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Rated 5 out of 5 stars

Excellent service

All questions has been answered very well I am satisfied with the conversation. options is open if I need further enquiries

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Weekly drawdown is the key to lose your…

Weekly drawdown is the key to lose your money!

I had a $50.000 Account with them.
I did never lose more than 5% in a week.
A few days ago, they told me I did breach my account because I hit the weekly drawdown of 5% in July!
So this account is gone.
I have another $500.000 account with them.
They calculate the weekly drawdown as 5% lower than the highest balance I have ever had!!!
What is this?!?
I told them to calculate the weekly drawdown right, but no answer!

November 3, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Hello Johann,

We value your feedback and want to clarify.

We did reach out to you via email in the meantime to explain the calculation again, tailored specifically to your $50,000 account, and even offered you a FREE account as a goodwill gesture.

Please make sure to check all your inbox folders, including spam or junk. If you still can’t find it, feel free to reach out to our support team again, and we’ll be happy to resend the details.

Kind Regards,
Team XLTRADE

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Rated 5 out of 5 stars

XLTrade is reliable funding prop company

Max at XLTrade is very helpful and encouraging and very quick and prompt response . I would definitely recommend my friends and family once I become successful and received my first payout .
Max helped a lot out of the way always . I really appreciated . Thank you Max for all your help .

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I'm not started yet,but costumer…

I'm not started yet,but costumer service is very good! Cheers!

October 27, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Boris,

Thanks for your review!

We're glad to hear you’ve had a great experience with our customer service and can’t wait to welcome you as an active XLTRADE trader!

Kind Regards,
Team XLTRADE

Rated 5 out of 5 stars

Communication good,

Communication good,
Helpful advice, above and beyond

October 24, 2025
Unprompted review
XLTRADE Next Level Trading logo

Reply from XLTRADE Next Level Trading

Dear Luke,

Thank you for leaving 5-Stars here!

Providing fast and efficient customer support is our top priority, and it's great to hear you had a positive experience.

Feel free to reach out if you have further questions or need assistance!

Kind Regards,
Team XLTRADE

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