Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
Company replied
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
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I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
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Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
307 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Seymore was absolutely brilliant
Seymore was absolutely brilliant! didint even have to ask much me much questions knew exactly what i needed and what would work! Absolute legend!
March 6, 2025
Unprompted review
Reply from xneelo
Hi Thaabit,
Thank you for your excellent review!
We are pleased to hear that your interaction with Seymone was brilliant and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Five Star Support from Henry and David at Xneelo
I recently made a mistake when registering my domain name in my web hosting package with Xneelo and only realised it after making the payment. Unsure of how to fix it, I contacted Xneelo via the chat option on the control panel, and I couldn't have asked for better assistance! Henry from Technical Support was an absolute star! He patiently guided me through the entire process of correcting my domain name, providing clear explanations and step-by-step links to ensure everything was done correctly. His knowledge, patience, and professionalism made what could have been a stressful situation incredibly easy to resolve.
David from Accounts was equally just as amazing! He provided excellent guidance on the billing side of things and ensured that I had all the necessary information to proceed smoothly. he was extremely patient and provided me with a comprehensive breakdown of what I needed to do, and what Xneelo would do on their side to assist. He also shared simple to understand step-by-step links and made sure I had all the resources I needed to complete the process . Both Henry and David went above and beyond to assist me, and their support was nothing short of exceptional. Thanks to them, what could have been a frustrating experience turned into a quick and seamless resolution. I’m truly grateful for their help, and I can confidently say that Xneelo has one of the best support teams out there! Highly recommended for their stellar customer service. They were responsive and supportive
March 6, 2025
Unprompted review
Reply from xneelo
Hi Neetu,
Thank you so much for your kind words and for sharing such a detailed review of your experience!
We’re thrilled to learn that Henry and David were able to turn what could have been a stressful situation into a smooth and straightforward process for you. Our team always strives to provide clear, helpful, and patient support, and it’s fantastic to learn that their efforts made such a positive impact. We’ll be sure to pass along your praise to them!
We’re so glad you felt confident and supported throughout, and we truly appreciate your recommendation. If you ever need further support, you know where to find us. Thanks again for trusting us with your web hosting needs.
Warm Regards,
Your xneelo Team
Knowledgable
Tristan was quick, knowledgeable and very polite. What more could you wish for?
February 25, 2025
Unprompted review
Reply from xneelo
Hi Charles,
Thank you for your lovely review!
Our team is passionate about providing the kind of efficient and friendly support you received from Tristan and it's great to hear that this has been your experience. Your kind feedback has been shared with him and the team, and we look forward to further supporting you in future!
Thank you for your support.
Warm regards,
Your xneelo team.
Seymone was great!
Seymone was patient, attentive and knowledgeable. A pleasure to deal with.
February 14, 2025
Unprompted review
Reply from xneelo
Hi Madge,
Thank you for sharing your feedback with us.
We're glad to learn that it was a pleasure dealing with Seymone and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Very efficient
David was very efficient in talking me through upgrading our package.
February 12, 2025
Unprompted review
Reply from xneelo
Hi Annelize,
Thank you for your kind feedback.
I am glad to hear you have had a great support experience with David. Our team is passionate about providing excellent service that is efficient and solution-based.
Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in the future.
Warm regards,
Your xneelo team.
Excellent support from Seymone
Seymone was very polite, patient, and quick to respond, even though this was the fifth time reaching out to support with the same problem.
They went through all the basics quickly and efficiently, and eventually identified the cause of the issue that I had been struggling with for the last week.
February 10, 2025
Unprompted review
Reply from xneelo
Hi C,
Thank you for the 5-star review!
It's wonderful to hear that we were able to support you in resolving the root cause. We appreciate your understanding that sometimes an issue might be very deeply rooted and for allowing us to troubleshoot and eliminate possibilities along the way until we identify and resolve the core issue.
Our consultants are extremely dedicated in supporting our customers and we are glad that this could be a great example there-of. We will be sure to share the great feedback with Seymone and the team.
Warm regards,
Your xneelo team.
Great Service from Xneelo & David
David gave out-of-this-world service.
He fully understood what I required and gave the best solution at a great time.
David & Xneelo please keep up the great service you guys provide.
February 10, 2025
Unprompted review
Reply from xneelo
Hi Wian,
Thank you for your kind review!
It's great to hear of the support experience you have had with David. Our team is passionate about providing top-notch service that is efficient and solution-based. Your lovely feedback has been passed on to David and the team, and we trust this will continue to be your experience in future.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Xneelo deserves all the stars and more!
If I could give them six stars, I absolutely would. I've been using their web hosting services for 12 years now, and they consistently provide above-par service. What truly sets Xneelo apart is their dedication to going the extra mile. They're not just hosting my website; they're partnering with me to ensure its success.
I recently had an experience that perfectly exemplifies this. I encountered a rather tricky issue with hosting package set up. I reached out to their support team, and I had the pleasure of working with David. His support was absolutely outstanding. He was incredibly patient, knowledgeable, and genuinely invested in finding a solution. David didn't just offer a quick fix; he took the time to understand the root of the problem and provided a comprehensive solution that not only resolved the immediate issue but also prevented potential future problems. His willingness to go above and beyond was truly remarkable.
Xneelo's platform is reliable, their performance is excellent, and their support is second to none. Thanks to David and the entire Xneelo team, I have complete peace of mind knowing my websites are in good hands. Highly, highly recommended!
February 6, 2025
Unprompted review
Reply from xneelo
Hi Johnno,
Thank you for your incredible review!
We’re grateful for your 12 years of trust in Xneelo. It’s amazing to hear that our commitment to service excellence has made such a positive impact. We are passionate about providing an environment, support service, and product range that truly serve our customers' best interests.
David will be delighted to know that his dedication and problem-solving skills stood out during your recent support interaction. We’re proud to have a team that genuinely cares about our customer’s success, and your feedback reinforces our commitment to our brand promise of Trusted in Hosting.
We look forward to supporting you for many years to come!
Warm regards,
Your xneelo team.
The support from Xneelo is always great. Truly Unmatched!
The support from Xneelo is always great, Izak was more than willing to assist and advise on any of my questions.
Thanks team; your support in the industry is unmatched!
Support was at 22:00
January 31, 2025
Unprompted review
Reply from xneelo
Hi Oliver,
Thank you for the 5-star review!
It's lovely to hear of the great service experience you have had with Izak. Our team is committed to providing top-notch support around the clock and we look forward to supporting you for many years to come! Your feedback has been shared with Izak and the team.
We appreciate your support.
Warm regards,
Your xneelo team.
Seymone you rock
Seymone you rock, excellent support and very knowledgeable in your area of space, thanks mill
January 31, 2025
Unprompted review
Reply from xneelo
Hi Leasben,
Thank you for your kind review!
It's wonderful to hear of the great support you received from Seymone. She is certainly one of the best! Our team is passionate about providing exceptional support you can always rely on, and we trust this will continue to be your experience in future.
Thank you again for the feedback.
Warm regards,
Your xneelo team.
Seymone was amazing thanks
Seymone was amazing thanks. She immediately got to work on the issue, and didn't just tell me that "it's on our side where the issue is". She went over and beyond to ensure the issue gets resolved on every possible level. Thank you so very much, I really appreciate it.
January 31, 2025
Unprompted review
Reply from xneelo
Hi there,
Thank you for taking the time to your experience!
We’re thrilled to hear that Seymone’s dedication and proactive approach made such a positive impact. Providing thorough and efficient support is the standard we strive for at xneelo and your feedback is a testament to this! We willl be sure to share your kind words with Seymone and the team!
We look forward to continuing to provide the same level of support whenever you need us!
Kind regards,
Your xneelo team
Support person, Tristan - a super star!
Tristan on support assisted with patience and detailed inspection of the issue we had. Our problem solved!
Thank you Tristan.
January 30, 2025
Unprompted review
Reply from xneelo
Hi Mario,
Thank you for taking time out of your day to share such kind feedback.
We are thrilled to hear Tristan was able to support you efficiently and professionally. Our team is truly passionate about providing exceptional service and we trust this will continue to be your experience in the future. Your kind words have been shared with Tristan and the team.
Warm regards,
Your xneelo team
Excellent Online Chat Service
Excellent, human service via their online chat.
January 30, 2025
Unprompted review
Reply from xneelo
Hi Roger,
Thank you for taking the time to share your positive experience with us.
We are pleased to hear that you have been enjoying the support offered by our consultants on Live Chat and that you are finding it convenient and of great value.
We appreciate feedback, it’s your continued support that keeps us improving, and look forward to continue supporting you with great service in the future.
Warm regards,
Your xneelo team
Xneelo has always been the best in…
Xneelo has always been the best in Solution knowledge and mostly their support, it is refreshing to have people like Izak, Celia, Meryl and Olyn and the team who take their customers very serious and always try to understand issues and resolve them. Keep it up Xneelo, really proud to be part of your family for the past few years.
January 22, 2025
Unprompted review
Reply from xneelo
Hi Bheki,
Thank you for your heart-warming review!
At xneelo we are truly passionate about providing the solution-based products and support we know our customers deserve! Your encouraging feedback is a testament to this and has been shared with the team. We are equally proud of the long-standing trusted relationship we have with you and look forward to this continuing long into the future.
We appreciate your support!
Warm regards,
Your xneelo team.
Seymone is absolutely amazing,without…
Seymone is absolutely amazing,without too much information about my problem she knew exactly what the issue was and managed to sort it out in a manner of minutes. Thanks Seymone!
January 21, 2025
Unprompted review
Reply from xneelo
Hi Pierre,
Thank you for your lovely review!
It's wonderful to hear of the great support you received! Symone is definitely one of our best and we have passed your kind feedback on to her and the team. We at xneelo take great pride in delivering the very best service and we look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Reply from xneelo
Hi there,
Thank you for your great feedback.
We are so glad to hear you received helpful feedback from our team. This will be shared with the team.
We hope to provide you with many more positive experiences in the future!
Warm Regards,
Your xneelo Team
Reply from xneelo
Hi Greg,
Thank you for your feedback.
We're delighted to learn that the support Seymone provided was great and we have passed your feedback on to her and the rest of the team.
Thank you for trusting us with your hosting needs.
Warm Regards,
Your xneelo Team
Thank you to Seymone and to Xneelo for…
Thank you to Seymone and to Xneelo for the excellent service and troubleshooting. Best hosting company with the best support.
January 19, 2025
Unprompted review
Reply from xneelo
Hi Nooreen,
Thank you for sharing your feedback.
We're thrilled to learn that Seymone was able to provide excellent support and troubleshooting when attending to your request.
Your feedback and sentiment are truly appreciated and we have shared it with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
Reply from xneelo
Hi Max,
Thank you for your review!
We are thrilled to know that your query was resolved so efficiently. Great support is at the heart of what we do and we look forward to further supporting you in future!
Warm regards,
Your xneelo team.
Seymone is on the ball!
January 17, 2025
Unprompted review
Reply from xneelo
Good day Devlyn,
Thank you for sharing your kind feedback.
Consistently providing excellent support is what we strive for and your feedback lets us know we are on the right track. We’ll make sure share you feedback with Seymone and our team!
Kind regards,
Your xneelo team
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