XO HOTELS AMSTERDAM  Reviews 

9,479
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,382 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being welcoming, friendly, and helpful, often going above and beyond to assist guests. The hotel's location is also a strong positive, with many finding it convenient for public transportation, local attractions, and amenities. Reviewers consistently mention the cleanliness of the rooms and the overall modern standard of the hotel, along with comfortable beds and effective air conditioning. However, some people mentioned issues with the quality of the rooms, citing worn-out furnishings, stained bed sheets, or a lack of basic amenities like shelving or kettles. A few other people also felt that the location, while convenient for transport, could be noisy due to proximity to a highway or that the immediate surroundings were not pleasant. Some reviewers were not happy with the service, reporting instances of rude or unhelpful staff, or issues with room cleaning and breakfast options.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing it as excellent or wonderful for exploring... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness and comfort of the... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with some customers praising the cleanliness,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing dissatisfaction with rude... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more

Company replied

Rated 4 out of 5 stars

Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more

Company replied

Rated 4 out of 5 stars

Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpf... See more

Company replied

Rated 4 out of 5 stars

Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more

Company replied


Company details

  1. Hotel

About XO HOTELS AMSTERDAM

Written by the company

XO Hotels Amsterdam 🛏️

🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels

🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels

🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels

🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels

🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels

🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels

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4.1

Great

TrustScore 4 out of 5

9K reviews

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Rated 5 out of 5 stars

Wow - staff couldn't have been more helpful and made the experience for us

Wow - we arrived as part of a party that other booked in the wrong hotel. The staff could not have been more helpful and worked with the other hotels to help get us all together. I've never experienced anything like it and was a great start to an amazing stay with the team. Everything else was exactly as expected, hearty breakfast opportunities , clean hotel ad very helpful staff for guidance and insights. Thank you and will absolutely stay with you again

April 23, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

customer,

What a story — arriving in the middle of a mix-up and leaving with a memory worth telling! That's honestly the kind of challenge our team quietly loves: rolling up their sleeves and making things right, whatever it takes. 😊
It warms our hearts to hear that what started as a stressful situation turned into a great introduction to your stay at XO Hotels. That's exactly the spirit of our team — resourceful, calm, and genuinely invested in making every guest feel taken care of. Amsterdam can be overwhelming on arrival, so knowing our staff helped turn things around so quickly means everything to us.

And once the chaos settled — a hearty breakfast, a clean room, and a team full of local tips to make the most of the city. Exactly as it should be!

Stories like yours are what future guests need to hear: when things don't go to plan, you want a team that steps up. Ours does, every time.
Book directly next time at xohotels.com for a 10% discount and a free first hour of late check-out — you've more than earned it! 😉
We can't wait to welcome your whole party back — hopefully with a smoother start this time! 🧡

Warm regards, Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 2 out of 5 stars

The location

The location was really the only positive aspect of this hotel, and even that came with drawbacks due to the constant street noise and late-night crowds arriving at all hours.

The room felt very worn and poorly maintained — honestly more like a frat house than a hotel. There were bugs inside the overhead light fixture, and both the curtains and pillowcases had visible stains from previous guests. The rug appeared so dirty that we avoided stepping on it barefoot. Basic amenities such as shampoo and body wash were also missing.

Fortunately, we only stayed one night. I would not choose to stay here again.

May 9, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Gab,

We can imagine arriving in Amsterdam, hoping to relax, and instead noticing noise and details in the room that take away from that comfort. Cleanliness and proper room setup are essential for us, so your comments about the stains, missing amenities, and maintenance are taken very seriously.

If this had been reported during your stay, our team would have acted immediately — from a thorough re-clean to providing a new room or the missing items — to turn your experience around. Our staff is always available on-site to resolve things quickly.

Most guests experience our hotels as clean, comfortable, and reliable, with a good night’s rest and a friendly team throughout their stay. We continue working closely with housekeeping and maintenance to ensure this consistency every day.

For a future visit to Amsterdam, booking directly with XO Hotels includes a 10% discount and a free first hour of late check-out — giving a bit more ease to your stay.

We truly hope to offer you a much better experience next time.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

We are very satisfied with our stay in…

We are very satisfied with our stay in the hotel, everything was up to standard

May 13, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Una Milosevic,

Thank you for your kind words 😊
It’s great to hear your stay felt smooth and up to standard — the kind of experience where you can simply enjoy Amsterdam knowing everything at the hotel just works as it should.

At XO Hotels, we focus on that reliable comfort: clean rooms, comfortable beds, and a friendly team always ready to help. Many guests choose us for this consistency, so it’s nice to know your stay reflected exactly that.

For your next trip to Amsterdam, booking directly with XO Hotels gives you a 10% discount and a free first hour of late check-out — a small extra to keep things just as easy and relaxed.

We hope to welcome you again soon for another effortless stay 😊

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Overall okay.

The household can do a way better job.
Reception great work.
Perfect location.
Friendly staff.
Unfortunate that prostitution is a thing.

May 8, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

C. J.,

Thank you for sharing your honest feedback — and for highlighting both the positives and areas where we can improve 😊
It’s good to hear you appreciated the location, friendly team, and reception service while staying in Amsterdam.

We’re sorry to hear that the housekeeping did not meet expectations. This is certainly not the standard we aim for at XO Hotels. If this had been mentioned during your stay, our team would have addressed it immediately to make your experience more comfortable. We’re always ready to step in and improve things on the spot.

Regarding your concern: prostitution is not allowed in our hotels, and we do everything in our power to prevent this from happening. If guests ever notice signals of such activity, we encourage them to inform our staff right away — our team is trained and knows exactly how to handle these situations carefully and appropriately.

Many guests choose XO Hotels for a safe, clean, and well-connected stay with a reliable team always present. When booking directly, you also benefit from a 10% discount and a free first hour of late check-out — a small extra for a smoother stay in Amsterdam.

We hope to offer you a much-improved experience next time.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Room was small, but manageable.

Room was small, but well organized. Bed mattresses kept sliding off box springs. Actually fell out of bed once. Room was not clean. When I had occasion to look under the bed (had lost my credit card) I found a lot of dust and material that had fallen down before and had not been cleaned up. When we first came in, we were asked why we were staying so long (it was only a week.) On the other hand, Eric was VERY personable and helpful.

April 27, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Carolyn,

Thank you for sharing your experience so openly — we’re really glad Eric made a positive impression 😊
We can picture how helpful it is to have someone personable at reception after a long day exploring Amsterdam.

At the same time, we’re sorry to hear about the cleanliness and the mattress issue. This is not the standard we aim for at XO Hotels. If this had been reported during your stay, our team would have immediately stepped in to clean the room thoroughly and fix or replace the mattress setup to make your stay much more comfortable. We’re always ready on-site to resolve things quickly.

Most guests experience our rooms as clean, comfortable, and well-prepared, and we’re continuously working with our housekeeping and maintenance teams to keep that consistency. Your feedback helps us improve where needed.

For a future stay in Amsterdam, booking directly with XO Hotels includes a 10% discount and a free first hour of late check-out — giving you a bit more ease during your trip.

We hope your next visit feels smoother from the very first night.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 5 out of 5 stars

Fabulous hotel

May 6, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Manjit Ubhi,

Thank you for your kind words 😊
Sometimes it’s the simple moments that make a stay feel fabulous — stepping into a clean, comfortable room after a day in Amsterdam and being welcomed by a friendly team.

That’s exactly what we aim for at XO Hotels: reliable comfort, a warm atmosphere, and a stay that feels easy from start to finish. Many guests return for this familiar feeling, and we’re happy yours was one to remember.

For your next trip to Amsterdam, booking directly with XO Hotels gives you a 10% discount and a free first hour of late check-out — a small extra to keep that fabulous feeling going just a bit longer.

Hope to see you again soon!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Perfect Overall

Location is exquisite. Staff was really kind. Everything was super clean. Definitely gonna stay again on my next trip. Thanks!

March 16, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Ezgi Karadavut,

Thank you for your lovely words 😊
It sounds like one of those easy, enjoyable stays where everything just falls into place — stepping out into Amsterdam, knowing you’ll come back to a clean room and a friendly face at reception.

At XO Hotels, we focus on exactly that feeling: a great location, genuinely welcoming staff, and consistently clean and comfortable rooms. Many guests return for this simple reliability, and it’s great to hear you’re already planning your next visit.

Next time you’re heading to Amsterdam, booking directly with XO Hotels comes with a 10% discount and a free first hour of late check-out — a little extra time to enjoy the city (or stay in our comfortable beds just a bit longer 😉).

Looking forward to welcoming you back!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Room was basic but comfortable

Room was basic but comfortable. En suite bathroom, TV, wifi etc. A bit isolated - about 50mins to Central Station but the bus is only about 2 mins walk.

April 17, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Michael,

Thank you for taking the time to share your experience with us!
There's something quietly enjoyable about staying a little outside the bustle — you still get all the essentials: a comfortable room, en suite bathroom, TV, and wifi, but with a bit more calm around you. And with the bus stop (bus 18 brings you to Central station in about 30 minutes) just a two-minute walk away, Amsterdam is never really far.

We're glad the basics delivered exactly what they should. At XO Hotels, we believe a good night's sleep in a clean, comfortable room is never truly "basic" — it's the foundation of a great stay. Many guests find that once they've settled in, the easy bus connection makes the whole city feel surprisingly accessible.
For your next visit, booking directly at xohotels.com means a 10% discount and your first hour of late check-out for free — so you can take your time before catching that bus! 😊

We hope to welcome you back to Amsterdam soon, and next time we hope every part of the stay leaves a lasting impression.

Warm regards, Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

READING ALL YOUR NICE REVIEUWS I WONDER…

READING ALL YOUR NICE REVIEUWS I WONDER WHAT TO SAY MORE?
WE ARE COMING TO YOUR HOTEL ALLREADY FOR MANY YEARS AND DO NOT EVEN LOOK AROUND FOR OTHER HOTELS.
THIS HOTEL HAS EXACTLY WHAT WE LIKE: GOOD SPACIOUS ROOM THAT WERE FOREVER TIDY AND CLEAN.WE COME MOSTLY BY TRAIN AS THE HOTEL IS VERY CLOSE TO THE STATION AND HAS A TRAMSTOP IN FRONT OF THE HOTEL SO WE DO NOT HAVE THE HASSLE WIT PARKING IN TOWN.
MOST OF ALL WE LIKE VERY MUCH HAVING FOUND A HOTEL WITH A FOREVER CHEERFULL AND HELPFULL STAFF! WHY LOOK FURTHER??

May 11, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

LOES VAN HAEFTEN,

"Why look further?" — honestly, that might be the best review we've ever received! 🙌
Reading this genuinely made the whole team smile. Guests like you, who've been coming back year after year, are truly the heart of what we do at XO Hotels. There's something special about that moment when a returning guest walks through the door — the team knows it, feels it, and loves it.

It's wonderful to hear that the clean, spacious rooms and the easy train and tram connections keep making your trips to Amsterdam stress-free and enjoyable. No parking hassle, just straight to the good part of your visit!

And yes — that cheerful team you mention? They show up like that every single day. Consistency is something we're genuinely proud of.

For anyone reading this and still on the fence: you can book directly at xohotels.com and enjoy a 10% discount, plus a free first hour of late check-out. No reason to look further indeed! 😉

We look forward to welcoming you back — the team will be ready with their best smiles.

Warm regards, Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 5 out of 5 stars

Maybe the only true value-for…

Maybe the only true value-for money-experience we had in Amsterdam in 3 days . Rooms are clean and super comfortable for a 3 stars (the bed… the shower… top)

May 8, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Cliente F.L.,

Now that's a compliment worth waking up for — thank you so much! 😄

Three days in Amsterdam and we came out on top for value — we'll take it! But honestly, it's the details that make the difference: sinking into a genuinely comfortable bed after a long day of exploring, and starting the morning with a great shower. Simple things done well — that's exactly what XO Hotels is all about.

Clean, comfortable and honest value for money — many guests tell us the same thing, and it never gets old to hear. Amsterdam can be tough on the wallet, so knowing we delivered a real highlight of your trip means a lot to the whole team.

Whenever the city calls again, book directly via xohotels.com for a 10% discount and a free first hour of late check-out — because after a sleep like that, leaving on time feels almost criminal! 😊

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Room was average

Room was average. The air conditioning did not work. Windows did not open properly. A lot of noise. The hotel is close to central station and Dam Square.

May 4, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Laura Docter-Bennett,

Thank you for taking the time to share your feedback. We're glad the location worked well for you — being just a short walk from Dam Square and Central Station really does put the best of Amsterdam right on your doorstep.

That said, we're genuinely sorry the room fell short. A broken air conditioning unit, windows that won't open properly and noise making it hard to rest — none of that is acceptable, and it's exactly the kind of thing our team is there to fix on the spot. Had you let us know during your stay, we would have acted immediately, whether that meant repairing the AC, offering a fan or looking into a quieter room.

Your feedback is taken seriously and passed on directly to the maintenance team — these are things that should simply work.

Many guests choose XO Hotels for its unbeatable location and come back for the comfort and friendly team — we'd love your next stay to reflect that fully. Book directly via xohotels.com for a 10% discount and a free first hour of late check-out. Next time, a good night's sleep included! 😊

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Comfortable stay in Amsterdam

A modern hotel, a little bit far away from the centre, but close to public transports.
The room is very clean and the beds are comfortable.
The staff is really helpful.
There’s a bus direct to the hotel from the airport and it’s 30 minutes by transports to the city centre.
It has a good value for money!

April 30, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Sara,

Thank you for this great review — and for highlighting so many of the things that make a stay genuinely enjoyable!

A direct bus from the airport, 30 minutes to the city centre by public transport, a clean room with comfortable beds and a team that's always ready to help — that's the kind of smooth, stress-free experience we want every guest to have at XO Hotels. You step off the plane, hop on the bus, and before you know it you're settled in and ready to explore Amsterdam.

Great value for money is something many of our guests appreciate — and it gets even better when you book directly via xohotels.com, where a 10% discount and a free first hour of late check-out are waiting for you. Because a modern, comfortable base at a fair price, with the whole city just 30 minutes away — that's hard to beat! 😊

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Great transport links

The reception staff were friendly and provided us with all we needed. The check in was easy and we were able to leave our luggage after check out to make the most of our last day. Rooms were spacious and very clean. Location was great for transport links to city and the airport.

May 4, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Louise Riley,

Thank you for this lovely review — it really does capture what a smooth, fuss-free stay should feel like!

Being able to drop your bags after check-out and spend that last day exploring Amsterdam without dragging luggage around — that's exactly the kind of little touch that makes a big difference. Our team is always happy to help make every hour of your stay count, right up to the very last moment.

Spacious, clean rooms and a location that puts both the city centre and the airport within easy reach — whether you're arriving or heading home, everything just flows. Many guests tell us that's exactly why they choose XO Hotels as their Amsterdam base, and it's wonderful to hear it came together so well for you.

Whenever Amsterdam calls again, book directly via xohotels.com for a 10% discount and a free first hour of late check-out — even more time to wander the city before that flight home! ✈️😊

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 5 out of 5 stars

Got everything expected

May 6, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Rūta,

Short, simple and satisfying — just the way a good hotel stay should be! Thank you for taking the time to share this.

Knowing that we delivered exactly what was promised means a lot to us. No nasty surprises, no unmet expectations — just a comfortable, reliable stay in Amsterdam. That consistency is something our team works hard to maintain for every single guest.

Many guests return to XO Hotels precisely because they know what they're getting: clean rooms, a friendly team and a great location. Sometimes that's exactly what you need.

Whenever Amsterdam calls again, book directly via xohotels.com for a 10% discount and a free first hour of late check-out — because next time, we'd love to even exceed those expectations! 😊

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine

Rated 3 out of 5 stars

Overall basic but nice.

Overall, it was a very basic room. The location was pretty amazing, especially if you plan on going to the museums. The bus to the airport was also very convenient. Super easy to use. Just use your Apple Pay when you get on and then scan it again when you get off the bus at the rear, the staff was also very friendly and kind.
As for the room, it was very basic. The bed was OK pillows were a little lumpy. It was a small bed. The bathroom was decent. There wasn’t very much soundproofing so anytime someone came or left You could hear them. the only thing that I really wish there was was a small refrigerator so that I could’ve kept some fresh food in the room I was limited to getting just some fruit peanut butter and bread for snacks. There is a grocery store Nearby which was convenient. The neighbourhood was really sweet and quiet. I would recommend this hotel but I would be honest and say that there could be a few up grades.

May 1, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Lyndsay Belair,

Thank you for such a detailed and genuinely helpful review — and for the Apple Pay bus tip! That's the kind of local knowledge that makes a real difference for first-time visitors to Amsterdam. 😊

It sounds like the neighbourhood really won you over — quiet, sweet, close to the museums and with an easy airport connection right on the doorstep. That's exactly the kind of stress-free base we love to offer our guests.

We hear you on the room — the lumpy pillows, the soundproofing and the lack of a fridge are all fair points. Had you mentioned the pillows at reception, the team would have been happy to sort that straight away. The fridge and soundproofing are noted as useful feedback for how we continue to develop our rooms over time.

The fact that you'd still recommend us — honestly and openly — genuinely means a lot. Many guests at XO Hotels in Amsterdam feel the same way: a friendly team, a great location and a comfortable enough base to come back to after a full day out exploring the city.

Next time, book directly via xohotels.com for a 10% discount and a free first hour of late check-out.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Okayish for business trips

Pro: Staff very friendly and helpful, location in the south part of Amsterdam good to get to.

Mediocre: Breakfast, big selection but nothing special.

Con: Bed was not clean, and I don't need discussions with the front desk when I see two different hair colors and stains in the sheets. The desk to work at was missing a simple desk light. The parking charge 25Euro/day may seem fair for the region, BUT due to the fact that it is no garage/no roof covering your car and this is a bit close to the coast, the local seagulls will make your vehicle quite dirty.

May 5, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Mark Roy,

Thank you for taking the time to leave such a detailed and honest review — including the seagull warning, which we have to admit we didn't see coming! 🐦

We're genuinely glad the team's friendliness and the location worked well for you. But we have to be straight with you: finding hair and stains on your sheets is simply not acceptable. A guest who spots something wrong should leave that interaction feeling taken care of — not frustrated.

The desk light is a small but fair point too — when you need to get work done, the little things matter. We'll pass both notes on to the team.

On the parking — your seagull observation is noted with a smile, and it's actually a genuinely useful heads-up for future guests considering the open-air car park. Nature does what nature does.

Many guests enjoy XO Hotels in Amsterdam for the friendly atmosphere and great location — and your stay should have matched that fully. Book directly next time via xohotels.com for a 10% discount and a free first hour of late check-out — and hopefully cleaner skies above the car park!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Spacious and clean room. Comfortable beds. Tram no. 2 stops right in front of the hotel.

May 3, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Dragan Belonic,

Thank you for this lovely snapshot of your stay! Four things, all spot on — we'll take it! 😊

There's something really satisfying about stepping into a spacious, clean room, sinking into a comfortable bed after a day out, and knowing that tram number 2 is right outside whenever Amsterdam calls. No stress, no long walks — just the city at your fingertips from the moment you arrive.

Our team loves making guests feel genuinely welcome, and hearing that the friendly atmosphere came through makes the whole team smile.

Many guests choose XO Hotels in Amsterdam for exactly this combination — and we'd love to welcome you back. Book directly via xohotels.com for a 10% discount and a free first hour of late check-out, because a relaxed start and a comfortable bed at the end of the day is always the winning formula! 🛏️

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 5 out of 5 stars

Good Hotel and spacious rooms.

Good Hotel and spacious rooms.
breakfast was good as well but a bit repetitive as we stayed fpr 5 nights
tram stop outside the hotel gives good connectivity to the city and its sites

April 12, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Rajnish Khanna,

Five nights in Amsterdam — now that's a proper visit! Thank you for choosing XO Hotels as your base and for sharing your thoughts.

We're glad the spacious rooms gave you plenty of room to settle in and truly make yourself at home — exactly what a longer stay calls for. And with the tram right outside the door, the city's highlights were always just a few stops away, whether it was the museums, the canals or something new every day.

Your point about the breakfast is well taken — a five-night stay is a real test of variety, and we'll pass that feedback on to the team. Something to work on for our longer-stay guests!

Many guests return to XO Hotels time and again for the comfort, the location and that easy city connection — and for longer stays, booking directly via xohotels.com is especially worth it: 10% discount and a free first hour of late check-out. Over five nights, that adds up nicely! 😊

Hope Amsterdam gave you plenty of great memories — see you on the next adventure!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Pleasant stay near city centre

Check in was smooth. Rooms and bathrooms are clean and surprisingly large. Staff were lovely and helpful, great that they can store luggage following a stay. Very close to tram stops so easy to use public transport. The only issue was that the room was very warm, and air conditioning didn’t seem that cold - but staff were helpful and able to provide a fan. Would definitely stay again.

May 3, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Ellie,

Thank you for this wonderful review — and for highlighting so many of the things our team works hard to get right every day!

We love that the room size was a pleasant surprise — there's something satisfying about arriving and thinking "oh, this is bigger than expected!" Add a smooth check-in, a clean bathroom and a tram stop just around the corner, and Amsterdam is yours to explore from the very first moment.

The luggage storage is one of those little touches that makes a real difference — no need to drag bags around the city on your last day. Glad the team could help with that!

We hear you on the warmth of the room — we're glad the team stepped in quickly with a fan to make things more comfortable. That's exactly the kind of on-the-spot solution we want every guest to experience. Your feedback on the air conditioning is duly noted and passed on.

The fact that you'd stay again genuinely means a lot. When you do, book directly via xohotels.com for a 10% discount and a free first hour of late check-out — and we'll do our very best to keep it cool! 😄❄️

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Rooms were clean

Rooms were clean, breakfast was amazing. Train station close.

May 5, 2026
Unprompted review
XO HOTELS AMSTERDAM  logo

Reply from XO HOTELS AMSTERDAM

Jure Kozar,

Short and sweet — just like a good breakfast! Thank you for taking the time to share this.

Clean rooms, a great start to the morning and a train station right on the doorstep — that's the kind of stay that lets you hit the ground running in Amsterdam without a worry in the world. We love hearing when the little things just work.

Many guests tell us the breakfast is one of their highlights, and our team puts real effort into making sure every morning feels like a proper start to the day. Glad it landed well!

Whenever Amsterdam calls again, book directly via xohotels.com for a 10% discount and a free first hour of late check-out — because after a breakfast like that, there's no rush to leave. ☕😄

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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