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XPand Logistics Reviews 2

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TrustScore 3 out of 5

2.9

Logistics Service
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Company details

  1. Logistics Service
  2. Customs Broker
  3. Freight Forwarding Service
  4. Import Export Company
  5. Warehouse

Written by the company

Moving shipments can be exciting, but it can also be complicated by regulations, documentation, routing and pricing decisions. Established in 2000, XPand Logistics was created with one goal in mind: to specialise in true customer service and save your business time and money in your freight and logistics operations. With XPand Logistics, you're not limited to "in house" solutions. Our independence and flexibility enable us to source the best options on your behalf. Whether it's air, sea, or road freight, contract logistics, we've got you covered. We pride ourselves on delivering the quickest, safest, and most cost-effective transportation solutions. By continuously raising industry standards, we've earned a reputation for excellence in logistics management and customer satisfaction. XPand Logistics offers an extensive range of services spanning Europe, the Far East, Middle East, Australia, and the United States. This includes Air Freight, Ocean Freight, Road Freight, 3PL and Warehousing & Distribution services, and our specialist Furniture and Fine Art Installation Division.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Very poor im afraid to say

Very poor im afraid to say, service all round not professional, shipping rep took offence at constructive advice after weeks of delay shipping, they still haven't sent any documentation for hmrc so we've just been landed a £200 vat bill for no proof of export for vat! avoid this incompetent shipping company at all costs, well done HC!!

August 1, 2025
Unprompted review
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Reply from XPand Logistics

Hi Dominic,

We're sorry to read this. We've investigated this internally and we can see that a number of changes were required due to invalid VAT and EORI numbers being provided to us.

We can see that our team provided support & guidance throughout these challenges, and the goods shipped within a few days of a new exporting company being nominated. Evidence of the export has been provided to this company for their VAT records and we have just spoken to them and they have confirmed all has been received.

We were happy to receive positive feedback from the end-customer for resolving this shipment. If you'd like to discuss this further please call our Branch Manager, Mark Reid, on 0161 672 0687.

Kind regards,
XPand Logistics

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Rated 1 out of 5 stars

Very poor attitude

This company demonstrates a concerning lack of professionalism in its interactions with suppliers, which raises doubts about how they might treat customers as well. In a professional setting, it's important to recognise that not everything will go your way, and instead you should handle challenges with a constructive attitude. Jumping on the attack does not help or solve anything at all.

January 9, 2025
Unprompted review

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