Xplora Reviews 

Placed an order three weeks ago. Payment was taken from my bank, but no tracking information and no parcel. No response to queries either through the support form on the website or though social media. No phone number to call. Awful customer service. I will be asking for a refund.

I received a watch but was unable to register the sim card. No customer support number, and no response to the email. I am now returning my device to the seller. What a dissapointment and i hope they realise that having no customer service number is counter productive. It may be saving them some money, but they are losing out far more business with poor reviews and returned products.

Phone delivered for Christmas however unable to activate SIM as when I do it says product out of stock. I’ve paid for the watch with a 12 month contract and now it seems the contract is unavailable leaving me with a watch that can’t be used. The company have set up direct debit for the contract but not delivered the contract. Can’t phone the company or get hold of anyone.

Impossible to reach to Customer Support Service
we needed quick solution so that our kid could call you whenever in need, due to health reasons. We searched and decided on Xplora but due to November sales, it arrived late. We could not register both of us as guardians, asked HELP ! from Support team numerous times, Finally ended unpairing both of us, now the watch is useless cause no guardians can be registered without back to factory settings, Which ONLY be done VIA SUPPORT team!!!

The hardware works, but the firmware is simply awful. It stops working if there's no signal (for example, at school) for 4+ hours. Instead of constantly trying to connect (say, every 15 minutes), it simply stops trying and doesn't work until a reboot. The alarms repeat after a reboot, and so on. The quality of the product is so low you can't even imagine. But with faces, sounds, wallpapers, and a store... Seriously? People... This is a TRACKING device...

6 weeks since my order. Money gone. No communication. No movement on the order. I had to buy it elsewhere for Christmas. I’ve sent 4 emails one asking for refund. BEWARE!!!! Bbb

this is my latest email to Xplora.

Hi

Unfortunately, this is the third time I am writing to you about the above order that I would like to return.

I expect to receive an email suggesting that, due to it being close to Christmas, you are rushed off your feet and sorry for the delay.

However, having read some of your recent reviews, I don't think Christmas has anything to do with how bad your customer support is.

It seems to be an inherent problem with your company.

Anyway…. Rant over.

So, for the third time of asking, how can I return the above order?

I look forward to hearing from you

Jamie

The Xplora app is a dumspter fire. It is useless. I have just received messages from my 9 year old, but can I see them? No, the app decided I need to login again and reconfigure it all.

Hire a software engineer and grow up. What a disaster.

Sadly our experience has been awful! My son's account has been locked due to 'abnormal activity' despite the number he was calling being on his 'approved list'. His watch has now been locked, and we are unable to reactivate it, or call anyone to address our concerns. I'm extremely disappointed and would appreciate someone at least reaching out to us to address them. We now no longer have a way to communicate / track our son in any way shape or form.

Very poor product. As this was developed to help protect children, I would have expected better connectivity and accuracy. Unfortunately, this is not the case, and i have since switched to Garmin - much better.

I bought the X6 Play watch and paid a lot of money for it. It worked fine for the first two months, and then the calls completely stopped working. Since then, the watch has been basically useless.

Customer service is terrible – they reply after weeks, and when they finally do, they don’t give any real solution. I can’t return the watch, and they don’t help at all. I’m honestly gutted and extremely frustrated.

This company feels like a scam. Do NOT buy from X6 Play. I’m now having to fight to get my money back.

Purchased a watch for my daughter, paid for the SIM contract. The watch came, but couldn't be activated as they hadn't sent an email to activate the SIM card. I've reached out via their website, their chatbot, Instagram and Facebook, and they haven't responded. It's been 2 weeks. Facebook reviews all say the same. I wish I'd seen them sooner. A massive waste of money and I highly doubt I'll get my money back. Absolutely do not buy from this company. I've no idea why they're wasting such a big project.

The concept is good but clumsily executed. The watch functionality is clunky and connectivity is patchy at best. I got sick and tired of not being able to connect calls to my daughter - it defeats the point. God forbid you want to cancel though; the process is wilfully awful. I am so disappointed and wish we had never signed up.

Watch stopped charging - I followed the instructions re ensuring the charging cable and pins were clean, etc. but no fix. Submitted multiple requests via support email on their website - it should be under warranty. No reply to any of them. Awful, avoid.

The watch is okay, the experience is slightly clunky and could do with more polish, but the functionality is all there. The whole experience is let down by the support though. Its bad enough to make me consider a different solution completely.

SCAM. Don’t purchase. They’ll sign you up for a subscription you can’t get out of even though we never signed up for one. Buyer Beware

I would not recommend buying a Xplora watch, the Customer service is the worst I have ever experience, they do not answer or answer very late or even nothing at all. They do not solve the issues and the website is badly usabel, the chat bot does nit work and there is no way to contact with anyone that can solve the problem, for a costly watch this is totally unaccebtable. Plus GPS does not work accurately as well. I would give them less than a star, a pitty since I had bought one watch here and it was good, the second now brings me to the conclusion to cut them both out.

People saying this watch is good, I just cant understand how. Its a watch and u cant change the time on it. Its location is shocking, that's if u can get it to update. When ringing it, it usually takes me upto 10 times to just get it to ring. Its customer service, doesn't seem to exist. Currently its stuck on school mode and even though I've turned off school mode in the app and then deleted it. Its still in bloody school mode.
Please please dont waste your money, would be better off getting one on shien or ali express.
Im trying to think of one good thing about it and I cant. If it did wat its sappose to do then id say it would be good. But honestly a watch that u can't change the time on says enough 😂 😆

Location accuracy is terrible watch shows as around 100 yards away from house when watch is in house. Watch location doesn't refresh when you hit refresh, tried emailing to ask about location and received no reply. Also whilst in school mode it doesn't appear to count steps which was a big reason for ordering as wanting to get son more mobile and interested in step count

Their customer support is incredibly frustrating to deal with! I have had to wait 2 weeks to get a response to each email so overall taken me 2 months to get a label to return the watch. I’ve dealt with customer service longer than we’ve actually had the watch!