Avoid. After I disputed an unproven cleaning charge and simply asked for evidence, they threatened to abandon my wife, infant and me before reaching our destination. Completely unprofessional and unac... See more
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See what reviewers are saying
My flight was delayed by two hours then the passport control took an hour. The company found my booking and arranged a car immediately, fantastic service. Took my case to the car, lovely chat. Cannot... See more
Transfer got there on time but we were delayed. An issue arose about extra payment - the driver was fine but the owner threatened to stop the ride with our young son in the car. We had already paid fo... See more
Company replied
We arrived in London Heathrow, our driver was waiting for us called to confirm and tell us not to rush took care of all our baggage and off to Gateshead. He offered us stops on way or no stops our cho... See more
Company replied
Company details
Written by the company
We specialize and have years of experience in transferring groups to and from the Airport. Heathrow Airport ,Gatwick Airport ,Stansted Airport, Luton Airport ,London City Airport ,Southend Airport ,Seaports ,Long Transfers We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Number and we keep an update of your flights arrival time so we are always ready waiting for you.
Contact info
2.13 REGUS BUILDING, 79A COLLEGE ROAD, HARROW , HA1 1BD, London, United Kingdom
- 0208 521 6222
- info@xpressairporttrasnfer.com
- xpressairporttransfer.com
3.1
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely vehicle
I enjoyed my ride very much. I was travelling with 3 kids and a ton of luggage. The company was able to provide a vehicle that not only took all our stuff but ensured we travelled in comfort. The driver was also polite.
October 7, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
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Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Driver arrived on time and the service…
Driver arrived on time and the service was good.
October 8, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Very understanding and efficient driver, will be using them again for sure
Very understanding and efficient driver, will definitely be using the company again
October 8, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Great experience
October 5, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Roy,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
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Driver was courteous and was on time
Driver was very courteous and was on time Services we’re good and car was clean
September 27, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you with service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
Excellent service and it was…
Excellent service. Car was extremely good. Driver was highly professional.
October 2, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Great service
Great service. Precise timing. Good communication all the time.
October 2, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Profesional and punctual service
September 27, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
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Eran experience Excellent service and the driver was…
Excellent service and the driver was very kindly.
He get in time
September 20, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
I was picked up from the airport on sep…
I was picked up from the airport on sep 18, 2022. The driver picked us up after about 1.5 hours of delay at heathrow specially during the week of the Queen’s morning and funeral. He was very helpful and cooperative.
I used Xpress airport services going back to Heathrow on September 24. Also the driver was on time and courteous. I had some difficulty in online booking that was resolved by follow up on WhatsApp.
September 18, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Do not book them
Please do not book this service. We had a terrible experience, and the company have made no effort and ignored my requests for reimbursement since. For our family’s airport transfer we booked a large mpv+ vehicle. because we knew we needed the space. they turned up with a much smaller vehicle which was not big enough for our luggage. Second we booked two car seats one for our infant and one for our toddler. They turned up with neither. i was then told (by the manager) that they viewed these as optional extras given it is not a uk legal requirement to have car seats, despite that WE HAD BOOKED THEM. and that we had to take the kids without them. this was unbelievable. what a position to be put in as parents. especially as we needed to get to the airport and had very little options. we booked an extra black cab but the company has completely ignored my requests for support, reimbursement etc for the pay week. Do not use this company.
August 6, 2022
Unprompted review
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AVOID
Book a return journey to Gatwick on 26th return on 2nd we paid for 8 seater and 6 seater arrived driver was 30 mins late on first leg and drove so slow bicycles was overtaking us and then 1 hr late on return both times saying there was an accident and the road was closed but not 1 apology and the office repeatedly said 5 more mins and the driver didn’t answer phone. when asked the office why you charge for 8 seater the response was because there is shortage of 8 seater cars so had to send 6seater I was assured the day before I would receive a text with driver details but never received details and had to call to ask very poor communication and no sympathy for the fact we had children
August 4, 2022
Unprompted review
Very bad experience
Booked a taxi for my mam fro Heathrow airport and called them the day before to say that she is old lady and I want someone to be waiting for her . Flight arrived at 9 pm as planned. Driver came at 9:30 pm ( 30 minutes before the time requested) . He called me once and didn't answer when I called back. Mam stayed in the airport till 11 pm . Then took another taxi. Very bad service. No respect for customers. Will not use them again
July 27, 2022
Unprompted review
SHAMBLES OF A SERVICE - AVOID AT ALL COSTS
Booked a taxi weeks in advance for a special occasion for 6 people, taxi was scheduled for 9.30am collection. When the taxi didn't arrive, I called the company to be told 'he's on his way, will be with you by 10am'. Not ideal given the wedding started at 11.30am. The taxi once again didn't arrive as I was assured and instead the taxi driver was now delayed until 11am. Finally spoke to the manager/owner who told me I had two options - 1) wait for the driver (who personally told me he wouldn't get to us until 11.21am as that's his ETA) or 2) sort my own way there and he'll refund 50% and as a gesture of good will, the taxi would turn up 30minutes early to pick us up! Needless to say, we missed the wedding (made worse that the best man for the wedding was in our group travelling on the day) and lost out on our pre-paid sit down 2-course meal at £50 a head.
SHAMBLES OF A SERVICE - AVOID AT ALL COSTS!
June 10, 2022
Booked a journey with his company from…
Booked a journey with his company from Stansted airport to Gants Hill. Driver was on time and journey was quick.
June 2, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
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Super trip
Everythink ok. Except, that we need to pay 5£ more, that taxidriver could pick us up at London Gatewick Airport directly. But his was not the drivers fault. London Gatewick airport has introduced a fee of 5£ for 7 months ago, that passengers could get picked up from the airport. That is an official information and there are also signs there. It would nice just to have this on booking confirmation. The driver said, we didn't need to pay, and apologized for it. It was really not a big deal :) We were 7 people and paid for roundtrip 240£ . We were 2 hours each way in the taxi due to London traffic. So for around 35£ /person really fair price. The taxidrivers were friendly, on time and has given us great tips to plan our future trips to London. One taxi driver offered us also water and sweets, to be prepaired for the flight :) Really lovely. Thank you great trip. I highly recommend your service.
May 5, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Our driver was very friendly
Our driver was very friendly, patient with me when I had trouble meeting up with him. Also a good driver. I felt very safe with him
April 19, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Very satisfied
Comfy car, perfect timing, polite driver
Absolutely nice ride
April 10, 2022
Unprompted review
Reply from Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
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