Decided to try their introduction package, took 3 tries and 6 weeks to get the package. When I finally got it, one of the electronic cigarettes did not work. Emailed them again and they have tried to... See more
Company replied
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This was the first time i tried ordering an e-cigarette and i must admit i am very satisfied. I was not 100% sure which flavour and nicotine level suited me but the customer service guided me through... See more
Company replied
Still waiting for my order… 10 days ago. I tried to contact with the website but no response… I paid for my order so I like to receive it or have my money back…
I love the product, and the team is always ready to help me, if something has gone wrong, such as delayed delivery due to technical problems
Company replied
Company details
About xsmoke®
Information provided by various external sources
Our communication with our customers is always of high priority to us at XSmoke®. Our experienced customer service agents will answer all your questions quickly and competently. We guarantee a high quality respond within 24 hours from Monday to Friday. All e-mails sent in the weekends will be answered Monday. Contact us at: support.uk@xsmoke.com.
Our local shops:
- xsmoke.de
- xsmoke.dk
- xsmoke.se
- xsmoke.no
- xsmoke.com
Contact info
Sandstraße 3, 80335, München
- support.uk@xsmoke.com
- xsmoke.com
I had them for a while then forgott…
I had them for a while then forgott about them for about 2 years, then found them, charged and opend a new filter and works like a charme... thats quality !!!
May 1, 2025
Unprompted review
Great Shop,
Great Shop,
gave me an upgrade for an out of stock item.
Very good customer services.
April 11, 2025
Unprompted review
Scam
Scam
I have paid twice because they claimed they didn't receive my payment, and I have neither received my goods nor my money back. Do not buy anything here.
July 19, 2024
Unprompted review
Very bad experience
Very bad experience
I have ordered and still waiting till now
What a stupid experience
This is my last time I will try such things
July 24, 2024
Unprompted review
Still waiting for my order… 10 days…
Still waiting for my order… 10 days ago. I tried to contact with the website but no response… I paid for my order so I like to receive it or have my money back…
June 14, 2024
Unprompted review
I want my e-cig's...NOW, PLEASE!!
Hello,
My first experience of your Company was great!!...
And still is!!
Thank you!!
yours sincerely,
/Anders
November 10, 2022
Unprompted review
20 Emails - Still not received the right order
Decided to try their introduction package, took 3 tries and 6 weeks to get the package. When I finally got it, one of the electronic cigarettes did not work. Emailed them again and they have tried to send it again 2 times but never received it. I placed my order in early December and after 20 emails and 2 months later I still haven't gotten the right order.
February 17, 2018
Unprompted review
Reply from xsmoke®
Hi Thor
We are very sorry to hear about the problem, but we can see that we've tried to contact you a couple of times through your emails to us. We hope that you are satisfied with the service afterwards, and if you still experience problems, please contact us again. We will be more than happy to help you :)
Best regards
Your xsmoke® team
Good vibrations
I love the product, and the team is always ready to help me, if something has gone wrong, such as delayed delivery due to technical problems
February 7, 2018
Unprompted review
Reply from xsmoke®
Hi Birgitte
Thank you for the nice review! We are glad to hear that you are satisfied with the customer service, because we are putting a lot of work into it :)
Kind regards
The team behind xsmoke
my rating
Quality: 10/10
Delivery time: 9/10
Price: 8/10
Service/Support: 10/10
June 20, 2017
Unprompted review
Reply from xsmoke®
Hi Olivia,
Thanks for reaching out. We do a lot to reach our best potential and get really happy when it works out for us! :-)
Thanks again!
Best regards,
Mads
xsmoke®
this product is just amazing...
June 20, 2017
Unprompted review
Reply from xsmoke®
Hi Karen,
Thanks for your nice review. We are really glad, that you liked our e-cigarettes!
Best regards,
Mads
xsmoke®
Reply from xsmoke®
Hi Dorothy,
Thanks for your nice review - We always try to reach our best, which seems to have worked out in this case :-)
Best regards,
Mads
xsmoke®
This was the first time i tried …
This was the first time i tried ordering an e-cigarette and i must admit i am very satisfied.
I was not 100% sure which flavour and nicotine level suited me but the customer service guided me through the chat.
June 16, 2017
Unprompted review
Reply from xsmoke®
Hi M. Rice,
Thanks for your nice review - We are really glad, that you got the help needed and the best product for you! :-)
Best regards,
Mads
xsmoke®
Did the free starter kit offer on …
Did the free starter kit offer on facebook. After that i got a free pack of refills, because of extended delivery times (4 days)
June 14, 2017
Unprompted review
Reply from xsmoke®
Hi Hattie,
Thanks for your nice review - We are really glad, that you like our xsmoke e-cigarettes! :-)
Best regards,
Mads
xsmoke®
my other review dissapeared?
June 14, 2017
Unprompted review
Reply from xsmoke®
Hi Misty,
Thanks for reaching out - We can't find your other review either :-)
Please let us know if you need more help.
Best regards,
Mads
xsmoke®
It really works
It really works. Went from 20 to 2-3 cigs pr day within a week!
June 14, 2017
Unprompted review
Reply from xsmoke®
Hello Cp,
We are really glad, that our xsmoke e-cigarettes is working for you! :-)
Best regards,
Mads
xsmoke®
Reply from xsmoke®
Hej Georg,
Mange tak for din anmeldelse! Det glæder os, at du har været glad for vores produkter!
Ha' en rigtig god dag :-)
Philip, xsmoke
Reply from xsmoke®
Hej Benny
Tak for anmeldelsen!
Vi er glade for, at du er tilfreds med produktet og, at det hjælper dig efter hensigten.
Mvh.
XSmoke® Danmark
Trial package = subscription with short time to cancel!
I got burned by the automatic subscription that you do not have a way to legally back out of since xsmoke/mailtrading ships the 2nd package after the 2 weeks that you are legally allowed (in Sweden) for distance purchases.
I tried returning the 2nd package (15 euros shipment) but they wouldn't cancel the order so now I'm out 60+15=75 euros and they have the shipment. Clever business idea.
The e-mail address given at their web site for swedish cancellations is "kundservice@xsmoke.com" but that address bounces - googling around I found "support@xsmoke.com" on their danish site that worked .
July 31, 2013
Unprompted review
Reply from xsmoke®
Dear Mikael.
We are sorry to hear, that you have had a bad experience with our company and product.
If you unsubscribed in time, and returned the package in original packaging, we always cancel the order. We send confirmations to all of our customers, that unsubscribes, to be sure that there will be no misunderstandings.
The Email for the swedish customerservice is wrong, which may be the reason why you didn't got any confirmation for your unsubscription. The Email to the swedish customer service is: kundservice@xsmoke.se
Please send a mail to kundservice@xsmoke.se for further dialog about your case.
Best regards
XSmoke Sverige
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