Depositing cash into XT.COM might be a breeze, but try pulling out your assets, and suddenly it's a full-blown ordeal. It seems like they conveniently lock down the XT.COM mobile app the moment your f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using XT Exchange for cryptocurrency trading for years. On 13-May-2026, my account was restricted with substantial crypto frozen mid-withdrawal. I fully cooperated wi... See more
change rate for earn products without any notification. I used deposit for 365 days for btc - it was 6.5% APY. it was fixed for all sum! Now they changed it to 2% - without any notification, for worki... See more
Company replied
Help desk even worse Now I know they don't actually read what you have reported has happened incorrectly. Same as a review further down. Generic templated messages sent back clearly showing t... See more
Company replied
Company details
Written by the company
Founded in 2018, XT.COM is a leading global digital asset trading platform headquartered in Seychelles. It now serves over 12 million registered users across more than 200 countries and regions, with an ecosystem attracting traffic exceeding 40 million. XT.COM crypto exchange supports 1,300+ high-quality tokens and 1,300+ trading pairs, offering a wide range of trading options, including spot trading, margin trading, and futures trading, along with a secure and reliable RWA (Real World Assets) marketplace. Guided by the vision “Xplore Crypto, Trade with Trust,” the platform aims to provide a secure, trustworthy, and intuitive trading experience.
Contact info
Seychelles
- support@xt.com
- xt.com
You should know
1.4
Bad
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rubbish platform,
August 26, 2023
Unprompted review
Advertisement
Token disappeared from my wallet
I had Peruvian National Football Team Fan Token (FPFT) on my XT.COM account.
My spot account now shows 0, where are the tokens?
If you have delisted FPFT, I would like to have an USDT equivalent.
Ticket number: 274033
August 25, 2023
Unprompted review
this is not an exchange
this is not an exchange, this is a circus, it is forbidden to withdraw in those coins in which they are not comfortable, they are forced to change to other coins, then withdraw, never use their services
August 11, 2023
Unprompted review
Account locked. Customer support ignoring me.
Everything was going really well until out of nowhere I was logged out of my account because I “triggered risk control” now they are ignoring my messages and I have lost over $4000 because I cannot log in anymore.
August 1, 2023
Unprompted review
Scammed by xt.com
All who have been deceived by xt com send all information about the facts of fraud to my email arubikk @gmail.com We will prepare a class action lawsuit and submit it to the Dabai control authorities
June 27, 2023
Advertisement
xt is scam exchange
Scam exchange! I deposited 2k on 7th of June 2023 and hope to make some money after crypto market dip. After 10 days trading, when I made some money and want to withdraw. XT.com just simply banned my account without reason. I cannot trade, transfer nor withdraw. When I complained to their helpline. They just tell me to submit a ticket which there is never a response, not even a email confirmation. I searched online and many people say they had similar experience and never had their money back. It looks like they ban all accounts that made money and allow you to trade only if you lose money to them. (I have screenshot everything as evidence. )
June 18, 2023
Unprompted review
They steal your money
They steal your money. Allready trying to solve the issue for 7 months cause they froze my account. The support is really bad, late reactions, every time they say the same bull reactions (copy/ paste) i tried to explain to them, they dont listen to a word and again they paste the same bs. Excuses all the time. They react here if i wright a review but that is just for the people to see cause they dont do anything with it. This exchange does not deserve your money, go somewhere else, there are a lot of good ones if you are not one day want to look and you cannot access your money.
June 1, 2023
Unprompted review
Wanted to use this exchange but the bad…
Wanted to use this exchange but the bad reviews and experiences I see here is off the roof
May 14, 2023
Unprompted review
ITS SCAMMER DONT SEND COIN TO THE…
ITS SCAMMER DONT SEND COIN TO THE WALLET LOSING MISSING MY COIN ALL OFF LOST BECUSE FAKE WALLET
May 13, 2023
Unprompted review
Advertisement
I just recently startef to use this…
I just recently startef to use this crypto exchange and I had some problems in trading. So I quickly contact with support about issue, like a one week or so all the problems I’ve faced is solved and the app has become smooth to use.
April 24, 2023
Unprompted review
Funds disappeared
I only had holdings of one primary crypto on this exchange. 10% of my coins just vanished one day.
I then traded the aforementioned crypto into USDT, and straight back into the crypto as an experiment. I was instantly down about 25%.
As far as I'm concerned, a scam.
April 20, 2023
Unprompted review
Reply from XT Exchange
We are sorry to hear about the issue you have encountered with your holdings on our exchange. At XT.com, we take the security and integrity of our platform very seriously, and we would like to investigate this matter further to better understand what may have happened.
If you could kindly provide us with your account details and any relevant transaction IDs, we would be happy to look into this for you as soon as possible. Our support team can be reached at support@xt.com and they are available to assist you with any concerns you may have.
Regarding your experience with trading, we would like to assure you that we do not engage in any fraudulent activity or manipulation of the market. The cryptocurrency market is known for its volatility, and prices can fluctuate rapidly based on a variety of factors.
If you have any further questions or concerns, please do not hesitate to contact us. We take all feedback seriously and are committed to providing our customers with the best possible service.
Please submit a ticket and provide us with your request # to help us solve this issue faster:
https://xtsupport.zendesk.com/hc/en-us/requests/new
Very bad
Very bad! They ban all accounts that actually made money in their exchange and stop you from withdraw by showing that withdraw is under reviewing. I had 5k in the exchange and complained few times in the group chat. After one conversation they just removed me/their client from the group chat.
Worst exchange ever. If you plan to lose money, sure use them. But if you win, you need to know that you can never withdraw.
March 30, 2023
Unprompted review
Reply from XT Exchange
We apologize for any inconvenience caused and we would like to investigate the issue with your account and the withdrawal request.
Please contact our customer support team at support@xt.com with your trust pilot review link along your account details and a detailed explanation of the issue you faced. Our team will investigate the issue and provide you with a response as soon as possible.
^A
XT Deceived the People
They said that they would give an airdrop of 30 dollars due to the earthquake disaster in Turkey. However, although it was not announced(not in the announcement), they limited it to 1000 people. Many earthquake victims could not benefit from this event. XT deceived the people. And they kick those who are angry about it from their telegram group. Even if they don't insult...
March 16, 2023
Unprompted review
Reply from XT Exchange
We apologize for any confusion or frustration caused regarding our airdrop for earthquake victims in Turkey. We would like to clarify that the airdrop was intended to be a small gesture of support for those affected by the disaster.
We understand that this may have caused disappointment for some users, and we apologize for any inconvenience caused. We would like to assure you that we take our responsibilities as a cryptocurrency exchange and a member of the global community very seriously, and we will continue to do our best to support those in need whenever possible.
Regarding your issue with being removed from our Telegram group, we do not tolerate any form of harassment, abuse or hate speech towards our staff or other users in our community. If you believe that your removal was unjustified, please contact our customer support team at support@xt.com with your Telegram username and a detailed explanation of the issue you faced.
^A
Advertisement
They said that they would give an…
They said that they would give an airdrop of 30 dollars due to the earthquake disaster in Turkey. However, although it was not announced(not in the announcement), they limited it to 1000 people.
March 15, 2023
Unprompted review
Reply from XT Exchange
We apologize for any confusion or frustration caused regarding our airdrop for earthquake victims in Turkey. We would like to clarify that the airdrop was intended to be a small gesture of support for those affected by the disaster.
We understand that this may have caused disappointment for some users, and we apologize for any inconvenience caused. We would like to assure you that we take our responsibilities as a cryptocurrency exchange and a member of the global community very seriously, and we will continue to do our best to support those in need whenever possible.
^A
Well designed exchange
Haven’t faced with any problematic situation while I using the app or website. I did deposit, trade and withdraw. Everything were smooth as well as their trading engine.
March 15, 2023
Unprompted review
Reply from XT Exchange
Thank you for taking the time to share your feedback with us, Efe. We appreciate your trust in our platform and look forward to continuing to serve you in the future.
Scam! Holding my BRISE for past 7 months.
Holding my BRISE for past 7 months. Can't withdraw. Can't even sell because their price is half of market price.
Contact customer service several times but only answer I get is "Upgrading. Wait for announcement".
Funny thing? They upgrade whole system couple of month ago but couldn't upgrade one wallet??
Please let me know where to report this.
July 1, 2022
Unprompted review
Reply from XT Exchange
We apologize for any inconvenience this may have caused. Please be informed that the token wallet is currently undergoing maintenance to ensure the secure transfer of users' assets.
As a precautionary measure, we have temporarily suspended the withdrawal function of the token. We kindly request that you monitor the platform's announcement notice for updates on the resumption of services.
Alternatively, you may provide your email address for us to notify you once the maintenance is complete.
^A
XT.com will not allow me to with draw…
XT.com will not allow me to with draw the crypto I purchased. Stay away
February 11, 2023
Unprompted review
Reply from XT Exchange
We are sorry to hear that you are experiencing difficulties with withdrawing the crypto you purchased on XT.com. As a platform committed to providing our users with the highest level of security and transparency, we take such issues seriously.
We kindly request that you provide us with your account details at support@xt.com or a support ticket number so that we can investigate this matter and offer you a solution as soon as possible. Our customer service team is available 24/7 to assist you with any issues you may encounter.
We value your business and appreciate your patience as we work to resolve this matter.
^A
Advertisement
Scam exchange don't use this
This is worst scam exchange ever they manipulate price and listing fake Token to make money without any permission
Never use this useless exchange or u will loose your all money
February 7, 2023
Unprompted review
Reply from XT Exchange
We are sorry to hear that you have had a negative experience on XT.com. As a reputable and regulated platform, we take all accusations of fraudulent activities very seriously.
We would like to assure you that all prices on our platform are based on market demand and supply, and are transparently displayed for all users.
We understand that you may have encountered issues with your investments, and we would like to investigate this matter further. We kindly request that you provide us with your account details or a support ticket number at support@xt.com so that we can assist you in resolving any issues you may have encountered.
We appreciate your feedback and take it seriously as we strive to improve our services and ensure the best experience for our users.
^A
I have only bad experiences about…
I have only bad experiences about xt.com.
1- There is no useful customer service. Your complaints hardly ever gets treated.
2- My worst and most painful experience is that most times they hide and delist tokens long before they announce it to the public. A recent example are these coins ( these are all USDT pairs , EVMOS, REN, STRAX, WEMIX, KDA, GOO, RADAR, STAR, FGD, SILO, HERO, XCN, BTCST, PIG, RIF, FITFI, CEL, SUNNY, FET, ) that were hidden and disabled before the announcement was made public thereby trapping my funds. Withdrawal can't work because the placed a large limit on all. Other exchanges give at least a week notice but xt.com usually suspends trade before announcement.
3 - #2 above is meant to always keep you at a loss on this platform.
4 - Is there any place one can officially report this platform to the government or any potent agency ?
December 29, 2022
Unprompted review
Reply from XT Exchange
We apologize for any negative experiences you have had on XT.com. We take our user's concerns very seriously, and we are committed to addressing any issues promptly and efficiently.
Regarding your first point, we assure you that we have a dedicated customer service team available 24/7 to assist with any inquiries or complaints. We would like to investigate your specific issue further and offer a solution. Please provide us with your account details or a support ticket number so that we can assist you.
Regarding your second point, we apologize for any inconvenience caused by the delisting of certain tokens. We make every effort to provide timely and transparent communication about any changes to our platform. However, we understand that sometimes circumstances may arise that require us to act more quickly. We appreciate your feedback and will continue to work to improve our communication with our users.
Regarding your third point, we do not engage in any practices that would intentionally cause our users to experience losses. Our platform operates on a transparent and fair basis, and we are committed to providing the best possible service to our users.
Regarding your fourth point, please contact us at support@xt.com to discuss any concerns you may have. We take all feedback seriously and will work to address any issues you may have encountered.
Thank you for bringing these concerns to our attention. We value your business and appreciate the opportunity to improve our services.
^A
Scam artist XT Go to end up like the guy that did in the Bahamas I hope
Crooks // they say that they got a confirmation on my address
// It never got to coinbase.
I see that the block chain the screw me is now band from XT But I never received my funds back !!! Total screw job. They have no cust service ,,,, they need to make it right and they say,, confirmed
We don’t have your funds !!!!!!!! I hope they get the fate they have coming !!
Lkn_33 I want my money back !!!
December 5, 2022
Unprompted review
Reply from XT Exchange
We apologize for any inconvenience caused by the issue you have encountered with XT.com. We understand how frustrating it can be when your funds are not delivered as expected.
We take the security of our platform seriously and confirm transactions before processing them. However, we are sorry to hear that your transaction did not go as expected.
To better assist you, please provide us with your account details or a support ticket number, so we can investigate this issue and find a resolution. We assure you that our customer service team is available 24/7 to assist you.
Please contact us at support@xt.com, and we will do our best to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to resolving this issue with you.
^A
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.