Terrible brokerage, once you put your money in they will make it immensely hard to get it back out. Advertises false deals to get you to join then once you join the deal miraculously disappears. Custo... See more
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Misleading Intro offer - hard to get money out. Signed up for the free share offer with a view to moving my portfolio, then once funds deposited it took two days for them to show despite bein... See more
I was wary at first as XTB's cash ISA offer is very new. Account easy to open and once you get your head around adding money to free cash, then moving it to the cash ISA. Transfering £15k was held and... See more
Company replied
Investment platform which is very easy to get started and use. Customer care is nice, and their fees are relatively low for starters.
Company replied
Company details
About XTB Online Investing
Written by the company
XTB is a global leading Brokerage house and provider in retail trading of investment solutions, committed to delivering cutting-edge and accessible options for clients worldwide. Licensed and regulated by the UK Financial Conduct Authority, XTB Group has gained over 1.7 million customers.
With over two decades of industry expertise, XTB has secured its position among the biggest Stock and CFD brokers registered on the stock exchange.
XTB specialises in providing market access, by offering 10,900+ instruments, including Stocks & ETFs, a Flexible Stocks & Shares ISA, CFDs, Commodities, Investment Plans, and more, tailored to the needs of both institutional and retail investors. You can also earn 4.25% interest on your GBP uninvested funds! Since its inception in 2004, the company continues to strive to be the most open and transparent on the market, while also offering its clients innovative technological solutions.
With the aid of cutting-edge technology and immediate order execution, XTB is now able to provide access to thousands worldwide markets and the freedom to trade from any location. XTB is currently one of the fastest growing FinTech in the investment industry and has the experience in providing world-class trading services. Each branch is authorised and regulated by the appropriate inspection body, including CMB, KNF, BaFin, and the Financial Conduct Authority. VISIT OUR WEBSITE
Contact info
Level 9, One Canada Square, Canary Wharf, E145AA, London, United Kingdom
- +44 2036953086
- uksales@xtb.com
- xtb.com
Breach of guidelines
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Reply from XTB Online Investing
Thank you so much for your kind words! We’re truly delighted to hear that you consider us the best broker you’ve used and that you enjoy our services.
Your feedback means a lot to us and motivates our team to keep delivering the highest quality experience💪💪
Client ISA cash at XTB remains on hold, and the matter has not yet been resolved
XTB still refuses to refund my initial investment in my ISA account directly to my registered bank account after filling internal complaints with their compliance team.
They also ignored the ISA transfer to another alternative ISA provider request despite the fact that their compliance confirmed their transfer team has received the information will deal with transferring
request. After HMRC recommended 30 days transfer period, this transfer was cancelled due to no responce from XTB although 3 reminders was sent during the one month period.
The latest update in Dec:1) cash still remains with XTB since they refused to refund and transfer .2) XTB Compliance will take further 8 weeks to draw their findings and conclusion.
This cash refund request has been going on for over 3 months, still unsuccessful.
Word of warning : DO NOT TRANSFER CASH INTO XTB
I will keep this matter updated into year 2026.
December 9, 2025
Unprompted review
Reply from XTB Online Investing
Thank you for your feedback. We’re sorry to hear about the delays with your ISA refund and transfer request. Please stay in contact with our support team so they can review your case in detail and ensure it’s followed up with the relevant department as quickly as possible.
I have no experience
December 10, 2025
Reply from XTB Online Investing
Thank you for your comment. Having no experience is completely normal when starting out, and many of our users begin in the same situation.
Our platform is designed to be intuitive, and we also offer educational materials that can help you understand the basics step by step. If you ever need guidance or have questions as you explore the app, please feel free to reach out — we’re here to support you at every stage 👍
Reply from XTB Online Investing
Thank you for your positive feedback! We’re glad to hear that your experience is very good😎
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Reply from XTB Online Investing
Thank you for your comment!
If you ever have any questions or need support while exploring the platform, we’re here to help😊
J'aime bien la version internet car…
J'aime bien la version internet car j'ai eu du mal à prendre en main l'application mobile. La version internet est plus ergonomique !
November 13, 2025
Unprompted review
Reply from XTB Online Investing
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que notre plateforme vous plaise et espérons continuer à répondre à vos attentes.
L’équipe XTB
Awesome platform!
December 9, 2025
Reply from XTB Online Investing
Thank you for your great feedback! We’re happy to hear that you find the platform awesome😎
I am very disappointed with XTB
I am very disappointed with XTB – although until now everything seemed fine, probably because I had not encountered any problems. With the Unilever split, instead of receiving 8/9 shares as I should have, XTB sold all 20 of my shares, claiming they were fractional. I did not want to sell them, but XTB did it automatically, and I ended up with a significant loss. This is very serious. I have therefore lost my trust and will withdraw from this platform.
Update: answer to XTB: already did that, nothing happened. Useless!
December 9, 2025
Unprompted review
Reply from XTB Online Investing
Thank you for your feedback. We’re sorry to hear about your experience with the Unilever split. Please contact our support team through the app so they can review your case in detail and provide clarification regarding the corporate action and resulting transaction.
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Reply from XTB Online Investing
Thank you for your comment! We're glad you're enjoying the app.
Reply from XTB Online Investing
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous trouviez notre application facile à utiliser. Vos commentaires nous motivent à continuer d’améliorer l’expérience XTB.
L’équipe XTB
Reply from XTB Online Investing
Thank you for your comment! We hope your experience improves as you continue using the app, and our support team is always available if you need help.
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Reply from XTB Online Investing
Thank you for your comment! We're happy to hear you like the UI 😊
Reply from XTB Online Investing
Thank you so much for your wonderful feedback! We’re delighted to hear that you find the interface intuitive, easy to use, and clear. Your experience is very important to us, and comments like yours motivate us to keep improving💪💪💪
Fast response to my question and very…
Fast response to my question and very convenient for vietnamese who want to invest abroad
December 8, 2025
Reply from XTB Online Investing
Xin chào Duy Tung Thai 1, chúng tôi rất vui khi biết bạn thích ứng dụng xStation cũng như dịch vụ của chúng tôi. Chúng tôi cũng rất cảm kích khi bạn để lại lời góp ý này, nếu bạn muốn chia sẻ thêm chi tiết hoặc điều gì chúng tôi có thể cải thiện tốt hơn, chúng tôi luôn sẵn lòng lắng nghe. Chúc bạn một ngày tốt lành! XTB Team
Reply from XTB Online Investing
Thank you for your comment! If you need help learning how the app works, our support team and educational materials are available to guide you.
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Reply from XTB Online Investing
Thank you for your comment! We're glad to hear you're enjoying the app.
It helps because it gives you a lot of…
It helps because it gives you a lot of information
December 7, 2025
Reply from XTB Online Investing
Thank you for your feedback! We’re glad to hear that the information provided on the platform is helpful for you. Our goal is to offer clear and useful insights to support your investment decisions💪
Reply from XTB Online Investing
Thank you for your comment! We're glad to hear you find the platform easy to use and understand.
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