The service we received was absolutely spectacular from start to finish. Jimmy was brilliant throughout the whole process. We changed our minds multiple times regarding kit sizes and squad numbers,... See more
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Ordered 2 coats. 5th December delivery 3-5 days. Still not arrived tracking didnt work . New link sent by customer service worked but said parcel returned to customer. Shambles Save yourself... See more
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I have tried multiple different companies who make customized soccer jersey and found that Xteamwear has great quality, price and service. I definitely recommend it, and make sure to plan ahead when... See more
Company replied
Thankful, I've ordered multiple times and this is the one. If you want quality jerseys at a reasonable price, to be delivered swiftly and top tier customer service, order from XTeamwear.
Company details
Written by the company
XTeamwear is a professional custom sportswear provider that has served over 1,000,000 teams worldwide. We are proud to offer high-quality, pro-standard custom uniforms for football, basketball, baseball, and more — all at factory-direct prices. We understand that some customers have had concerns in the past about shipping times or communication delays. Since then, we have upgraded our customer service system, implemented faster response protocols, and improved our logistics tracking. We value all feedback and take every review seriously. Your satisfaction matters to us. If you ever encounter an issue, please reach out to us directly — our dedicated support team is always ready to help. We encourage our customers to look at the full picture and give us a chance to provide you with an excellent experience.
Contact info
2509 152nd Ave NE ste c, 98052, Redmond, United States
- 12025347325
- support@xteamwear.com
- xteamwear.com
3.9
Great
21 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Terrible.
Terrible sizing, super small in all aspects. Customer service refused to help me with a reorder.
February 20, 2026
Unprompted review
Reply from xteamwear.com
We are very sorry to have seen your review on Trustpilot regarding product sizing and customer service experience. We are deeply concerned to learn that the clothing you received was the wrong size and that you felt you did not receive the assistance you deserved, as providing high-quality products and satisfactory customer service has always been our core objective.
Regarding the customer service communication issue you mentioned, I personally checked our system records and inquiry logs immediately to determine at which stage we overlooked your request. Currently, we have not found any inquiry records related to you. This may be due to a system technical issue or an email omission, and we sincerely apologize if this has made you feel neglected.
We sincerely hope to regain your trust and resolve the issue of the sizing running small for you. To make up for your inconvenience, I have prepared the following solution for you:
Exclusive Reorder Discount: If you are willing to try exchanging for a larger size, I will offer you a 50% discount as compensation.
Size Consultation Service: To ensure a perfect fit for your re-ordered size, our professional consultants can provide you with one-on-one sizing advice.
You can reply directly to this email or contact me
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Brillant Sports wear with excellent customer service
The service we received was absolutely spectacular from start to finish. Jimmy was brilliant throughout the whole process. We changed our minds multiple times regarding kit sizes and squad numbers, and he remained patient, professional and incredibly helpful every step of the way.
The level of customer service and expert advice was outstanding and nothing ever felt like too much trouble. I would highly recommend this company for any football/soccer kit needs. If you're looking for someone who genuinely knows their stuff and delivers excellent customer service, ask for Jimmy.
We'll definitely be returning with our team for future orders. Thank you again.
December 12, 2025
Unprompted review
Thankful
Thankful, I've ordered multiple times and this is the one. If you want quality jerseys at a reasonable price, to be delivered swiftly and top tier customer service, order from XTeamwear.
January 22, 2026
Unprompted review
The logo is perfect
The logo is perfect! Very quick delivery, and great value (5th grade boys basketball reversible jerseys in Oklahoma)!
November 28, 2025
Reply from xteamwear.com
Hi Travis Mackey,
Thank you for your wonderful feedback! We’re thrilled to hear that the logo, delivery speed, and value met your expectations.
It’s great to know the 5th grade boys basketball team in Oklahoma is enjoying their reversible jerseys! ⚽🏀
We look forward to helping you with your next order.
— Team XTeamwear
I'm missing 3 uniforms and have email…
I'm missing 3 uniforms and have email Jimmy three days ago. I send him pictures of the uniforms I received and have not received response back, please advise.
November 10, 2025
Reply from xteamwear.com
Hi Holly Anne,
We sincerely apologize for the inconvenience and for the delay in our response. This is not the level of service we aim to provide.
Thank you for bringing this to our attention. We’ve followed up internally to ensure your message is reviewed, and our team will reach out to you shortly to resolve the missing uniforms issue.
Please rest assured that we take this matter seriously and will make sure it is handled properly as soon as possible.
Thank you for your patience and understanding.
— Team XTeamwear
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Everything looks great
Everything looks great! Only thing I’d change is the shorts are too long. I’d say leave an option for people’s personal preference. Also jersey size is small too. I’d advise to leave a size chart that’s easy to find. If anyone is seeing this go one size up.
September 29, 2025
Reply from xteamwear.com
Hi Austin Lee,
Thank you for your detailed feedback — we really appreciate you taking the time to share both what you liked and what we can improve.
Your suggestions regarding short length options and clearer sizing guidance are very helpful. We’re actively working on improving our size charts and making them easier to find, as well as offering more fit options to better match personal preferences.
Thanks again for choosing XTeamwear and for the helpful advice you shared with other customers.
— Team XTeamwear
Reply from xteamwear.com
Thank you for the kind words! We’re so glad to hear that Jimmy provided you with a great experience.
We’ll be sure to share your feedback with him — he’ll really appreciate it!
Thanks again for choosing XTeamwear.
— Team XTeamwear
The last couple orders have been much…
The last couple orders have been much better! We love the kits you provide and our players enjoy them also!
June 25, 2025
Reply from xteamwear.com
Thank you so much for your continued support! We’re really happy to hear that your recent orders have been much better.
Knowing that you and your players love the kits means a lot to our team. We’ll keep working hard to improve and deliver even better experiences moving forward.
Looking forward to supporting your team again soon! ⚽
— Team XTeamwear
The experience wasn't that great but…
The experience wasn't that great but the quality of the designs and product was.
June 23, 2025
Reply from xteamwear.com
Hi Antonio Newton,
Thank you for your honest feedback. We’re sorry to hear that your overall experience wasn’t as smooth as it should have been.
At the same time, we’re glad you were satisfied with the quality of the design and the final product — that truly means a lot to us.
We’re actively working on improving our service and processes, and your feedback helps us do better.
If there’s anything we can assist with or improve on for your next order, please feel free to contact us.
support@xteamwear.com
— Team XTeamwear
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Best quality 👍🏻👍🏻
June 18, 2025
Reply from xteamwear.com
Hi lytho pereira,
Thank you for your support! We’re glad to hear you’re happy with the quality of our jerseys.
Looking forward to serving you again soon! ⚽
— Team XTeamwear
Reply from xteamwear.com
Hi Ismael lizalde,
Thank you for your review. We’re a bit concerned, as XTeamwear does not currently offer any commission or affiliate payment programs.
It’s possible there may be some confusion with another company or platform. We’d really appreciate the chance to clarify this with you.
Please contact us at support@xteamwear.com and share more details, so we can look into this and make sure everything is properly addressed.
Thank you for your understanding.
— Team XTeamwear
Easy experience
Easy experience.
Great looking custom jersey at a great price.
Pretty comfortable and lightweight as well.
June 10, 2025
Reply from xteamwear.com
Hi Shaw W ,
Thank you for your great feedback! We’re glad to hear you had an easy experience and that you’re happy with the look, comfort, and lightweight feel of your custom jersey.
We appreciate your support and hope to work with you again on your next order! ⚽
— Team XTeamwear
Perfect Jersey,Fast delivery and Excellent customer care(Jimmy)
This is the first Time I ordered Jersey from this site,I’m not gona lie I was sceptic about the quality and even if the jersey will arrive,lo behold a Guy Called Jimmy was very patient,polite and very helpful in designing and choosing the accurate sizes for days I keep changing my mind with the size but he took his time and we arrived at a very perfect size in EU,The delivery time blew my mind I’m not joking it took just 6 days from China to EU from 12 June -18 June ,the jersey quality and printing is very good and nice, hope it will last for ages,Jimmy assisted me perfectly and I’m very happy,I can’t wait to make my second order…will definitely recommend try n talk to Jimmy for an assistance…
June 18, 2025
Unprompted review
Reply from xteamwear.com
Hi Richmond,
Thank you so much for taking the time to share such a detailed and honest review — it truly means a lot to us.
We completely understand the initial hesitation when ordering custom jerseys for the first time, so we’re especially happy to hear that Jimmy was able to guide you patiently through the design and sizing process. We’ll be sure to pass your kind words on to him — he’ll be thrilled!
It’s great to know the delivery speed, quality, and printing exceeded your expectations. We always aim to deliver both reliable service and products that teams can trust for the long run.
We’re already looking forward to your second order and truly appreciate your recommendation. If you ever need assistance again, Jimmy and our team will be here for you. ⚽
— Team XTeamwear
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Perfect jerseys
The shirts arrived in perfect condition and with very good quality. The person in charge, named Jimmy, was very attentive and helped us a lot when it came to designing and placing the order. I recommend buying from this page; it's 100% reliable.
June 12, 2025
Unprompted review
Reply from xteamwear.com
Thank you for your kind review! I'm glad to know the shirts arrived in perfect condition and that you were satisfied with the quality. I really appreciate your kind words about Jimmy; it's great to know he was attentive and helped you with the design and order. Your recommendation means a lot to us, and we encourage you to return whenever you need. We hope to see you again soon!
You will not be disappointed
I have tried multiple different companies who make customized soccer jersey and found that Xteamwear has great quality, price and service.
I definitely recommend it, and make sure to plan ahead when you need your jersey. It does take some time to get it, but it’s still pretty quick.
May 22, 2025
Reply from xteamwear.com
We’re so grateful for your continued support — it truly means the world to us!
Thank you for recognizing our quality, price, and service. We’re glad to hear you had a great experience again, and we appreciate your thoughtful advice to future customers about planning ahead.
We’ll keep working hard to deliver even better products and faster service.
Can’t wait to help with your next team order! ⚽
— Team XTeamwear
Good customer service and quick delivery
May 16, 2025
Reply from xteamwear.com
Hi Tom Haines,
Thank you so much for your kind words! We're thrilled that you love your custom gear.
We hope to serve you and your team again soon — you’re always welcome at XTeamwear!
Reply from xteamwear.com
Hi Kelly Oldt,
Thank you so much for your kind words! We're thrilled that you love your custom gear.
We hope to serve you and your team again soon — you’re always welcome at XTeamwear!
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Terrible customer service
Terrible customer service, they shipped goods without the proper paperwork and goods were seized by revenue, they promised to pay the fine but did not, I would never use this company again.
December 20, 2024
Unprompted review
Reply from xteamwear.com
Hi Mr Martin Larkin,
Thank you for your honest feedback, and we're very sorry you had trouble reaching us.
We’ve recently upgraded our customer service system to reduce response time and make sure every message gets answered.
If your issue is still unresolved, please email us directly at support@xteamwear.com and we’ll prioritize your case.
Your experience matters to us. We’re committed to improving and appreciate your patience.
We hope to earn back your trust.
— The XTeamwear Team
Nice experience for xteamwear
This jersey customization website is superb, especially the account manager nic. he is professional and enthusiastic, patiently answered my questions and gave a lot of good suggestions. He is professional and enthusiastic, answered my questions patiently and gave me a lot of good suggestions. He communicated closely with me during the customization process, gave me timely feedback on the progress, and adjusted the design according to my requirements. The customization process on the website is smooth and the quality of the jersey is excellent, with comfortable fabric and fine workmanship. I am very satisfied and will recommend it to my friends.
August 6, 2024
Unprompted review
Reply from xteamwear.com
Hi nic zuo,
We're grateful for your recommendation! It means a lot to our team to know you had a positive experience.
Thanks for trusting XTeamwear — we’ll keep striving to deliver excellence.
Poor communication and delayed delivery
I submitted an order on May 4th, and paid for express shipping. I submitted the order and was expecting to receive notice by May 10th, per their website. It wasn't until I reach out on the 12th that they responded to me saying that the order had not started. I asked if they could please cancel, and was ghosted until the order shipped. I needed the shirts to arrive by the 20th, however, they arrived on the 22nd. They only responded to me now, since I placed a dispute on Paypal. And they claim they let me know ahead of time of the time of arrival, however, that is not the case. I am waiting now to see what happens with my money since they did not fulfill their promises on their website.
May 22, 2023
Unprompted review
Reply from xteamwear.com
Hi Elbio Guedilla,
We're truly sorry to hear about the delay you experienced. We understand how important timely delivery is, especially for team events.
Please know that we've been actively improving our shipping process and carrier partnerships to prevent such delays in the future.
We’d love to resolve this for you — please contact our support team at support@xteamwear.com， and we will make this right.
Thank you for your feedback. It helps us do better.
We hope to earn back your trust.
— XTeamwear Support Team
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