Xtra-PC Reviews 224

TrustScore 2 out of 5

2.1

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Rated 5 out of 5 stars

On February 25, 2026. After months of spotty internet connections and weeks of trying to figure out why my laptop refused to connect with the internet I tried this USB stick that I had bought last ye... See more

Company replied

Rated 1 out of 5 stars

Jeg bestilte Xtra-PC® - Pro-64 × 64 Giga byte versionen d. 2 april. Betalte over nettet, men har intet set eller hørt andet end: Your item was processed through our LOS ANGELES CA INTERNATIONAL DISTR... See more

Rated 1 out of 5 stars

Device loaded as advertised. Instructions indicate files on HDD are available. I could not access them. Tech support suggested switching USB port. Results were unchanged. Second tech support person in... See more

Rated 1 out of 5 stars

Xtra-PC is a scam. They are selling an install of the Linux operating system which is available free by the developers - it is open-source free software! Their scam software install will NOT run many... See more

Company replied

Company details

Written by the company

Millions of computers (and people’s hard-earned money) are thrown out every year, usually due to simple problems that can be easily fixed. Mark couldn’t stand the thought of that and wanted to do something about it. Using his background in technology, Mark set off with his son Adam on a mission to come up with a way to help people get more life out of their outdated or broken computers. What they came up with is Xtra-PC. The team created Xtra-PC as an affordable and effective way to have an extra PC. Xtra-PC transforms old, unsupported PCs and laptops, allowing unused or compromised computers to be used again. We are committed to making old computers useful again and avoiding the unnecessary throwing away of hardware. Our location on the Colorado prairie defines our values of hard work, simplicity, sustainability, and the entrepreneurial spirit.


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2.1

Poor

TrustScore 2 out of 5

224 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Problem resolved

My order was delivered one less than what I paid for. I contacted PhotoStick explain the problem and asked for refund which they did straight away. No trouble communicating with them.

December 15, 2020
Unprompted review
Rated 1 out of 5 stars

waste of money!

As most reviews are saying this is a total scam. It does not work at all. I wish I had followed my instincts and not bothered. To all of you people out there considering this pile of rubbish don't, you will only regret the wasted money. Just for added insult these scammers make it nigh on impossible to contact them and as far as refunds are concerned forget it.

December 13, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Hello, Mr. Johnson
We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews. We have sold hundreds of thousands of the Xtra-PC products and have satisficed customers world wide. We are sorry that the Xtra-Pc did not work for you. We hope that you will give us the chance to make this right.

Please reach out to me with your order number if you have not already received a refund. I will be happy to personally assist you.

Email Attn: Debby at returns@xtra-pc.com

Or feel free to visit our website and Chat with one of our customer support agents.
https://www.xtra-pc.com
Click the little, round, blue Chat icon in the bottom right corner. One of our customer support agents will be happy to assist you Monday through Saturday.

Sincerely, The Xtra-PC Team

Rated 1 out of 5 stars

The usb drive is a very slow usb 2.0…

This is just Ubuntu Linux with a theme installed on a very slow usb drive. The usb drive is a very slow usb 2.0 drive, all this drive is running is a free linux that can be downloaded from the internet for free and copied to a usb. The usb drive it self is worth maybe $10 its the cheapest one you can buy.

This is not worth it. Just download linux from the internet and install it on your own usb drive.

There are guides on how to install linux on youtube and its 100% to download and do yourself.

December 13, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Hello,

We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews.

Thank you for sharing your thoughts and information. Xtra-PC is thankful for the hundreds of thousands of people worldwide who don't have the time or are just not into DIY'ing. We value each and every one of our satisfied customers. Feel free to reach out to us via Email Attn: Debby returns@xtra-pc.com if you have not received a refund. We will be happy to assist you.

Sincerely,
The Xtra-PC Team

Rated 1 out of 5 stars

Xtra-PC, bought for speeding up my lap top.

Xtra-PC was bought for speeding up my Dell.
My computer ticked away, even with a black screen. I had to take the battery out and the power off, then reset the computer keeping my files. I did in fact put all my files on an external drive.
Fear and fear alone, and a what if made me do it, hoping 82% of your reviews were wrong. Losing my book files would have made me ill, as it was on BIOS I was asked to alter the Boot, and it came with a warning.
While it’s obviously making the company a lot of money, it will do until 90% cent plus reviews will have uncovered that it wasn’t so perfect. I think you were lucky to get 2 stars from the many. Your company would be the perfect contestant to have in the opposite corner of the ring.

December 4, 2020
Unprompted review
Rated 1 out of 5 stars

Xtra-PC came with no instructions as to…

Xtra-PC came with no instructions as to what it is supposed to do. It appears to be a separate operating system that operates independently of Windows 10. Fortunately I installed it on an old computer, and I could not detect any speed up in the system. I did get a lot of cheery marketing emails from the supplier trying to sell other products, that I have to assume are equally useless.

November 29, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Hello, Garry.
We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews.

We are sorry to hear that you felt the Xtra-PC product came with no instructions. The Xtra-PC product instructions are listed on the back of the product card that came with your item. Our website is also listed on that product card. The Xtra-PC website has a User Guide, two informative videos and a frequently asked question section. The Linux operating system is mentioned numerous times on the Xtra-PC website.

We hope you will give us the opportunity to make this right with you. If you have not already received a refund, please Email Attn: Debby at returns@xtra-pc.com and I will be happy to personally assist you.

You can "unsubscribe" from the newsletters at any time if you wish. Just scroll down to the bottom of the page and click the word "Unsubscribe".

I hope to hear from you soon if there is any thing that I can do to help.

Sincerely,
Debby at Xtra-PC
www.xtra-pc.com

Rated 2 out of 5 stars

Good idea poorly executed.

Hi all,

I hope everyone's well. I finally received my Xtra-PC stick, although it did work and as it acts like a SSD drive it does speed things up. however, I found it very unstable, for example a few times it went into screen saver mode and I couldn't get back to the desk top! Its a good idea but unfortunately for me I didn't deliver the promised results! If you want to speed up an old computer, purchase a SSD drive, quite cheap now and get the family computer whiz (All family's have one) to fit it. I've given 2 stars for the innovative idea. Stay safe everyone.

November 25, 2020
Unprompted review
Rated 1 out of 5 stars

Complete scam, very overpriced don't…

Complete scam and very overpriced don't buy! This company are selling a free software with a under £10 USB stick at a ridiculous price while lying to you about what it will actually do for ur pc this is not going to make ur computer much faster (you could make a better one yourself in 10 minutes!) Please check out the YouTube videos before spending money on this and you will see how fast it really is. I completely understand why somebody would rather buy something like this then make one themselves which is perfectly fine but to charge 3 or 4 times what the products actually worth and make false claims about the speed plus not mentioning the big draw backs like that most Windows programs will not work with this and that the cheap usb sticks they use can fail meaning you will lose all ur data honestly it's no wonder there are so meny bad reviews on here. You'll be better off buying a newer budget computer or Chromebook second-hand there not too expensive nowadays and for the price they are wanting for this you may as well put the extra to it or take your laptop/pc in and see if they can upgrade parts another cheaper option then buying a PC outright in some cases

November 23, 2020
Unprompted review
Rated 1 out of 5 stars

I’m sorry to inform you that xtra-PC…

I’m sorry to inform you that xtra-PC product didn’t meet my needs. All my programs are gone. I don’t care if it is faster if I don’t have the same desktop Icons. I need my programs and I’m not going to download it again. I come back to the old version. Besides I overpaid. $46 ??? same thing on Amazon costs $24. I need my money back.

November 18, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Hello, Marek.
We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews. We are sorry that the Xtra-Pc did not meet your expectations. We hope that you will give us the chance to make this right.

Please reach out to me with your order number if you have not already received a refund. I will be happy to personally assist you.

Email Attn: Debby at returns@xtra-pc.com

Or feel free to visit our website and Chat with one of our customer support agents.
https://www.xtra-pc.com
Click the little, round, blue Chat icon in the bottom right corner. One of our customer support agents will be happy to assist you Monday through Saturday.

Sincerely, The Xtra-PC Team

Rated 1 out of 5 stars

the XTRA-PC

I purchased the XTRA-PC to speed up my computer. No real instructions with the delivery, no phone number to contact anyone. if you get on to a chat line, they give you a website for instruction but you have to turn off your computer when doing this so you don't see the video describing what to do or what to expect. Useless and I now can't return it. I would never purchase from this site again nor recommend it to anyone

November 17, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Update: Customer's order was refunded.

Hello, Sandie.
We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews. We are sorry that you did not have success in getting the Xtra-Pc to work on your computer. We hope that you will give us the chance to make this right.

Please reach out to me with your order number if you have not already received a refund. I will be happy to personally assist you.

Email Attn: Debby at returns@xtra-pc.com

Sincerely, The Xtra-PC Team

Rated 5 out of 5 stars

Great Product Built with Linux OS

Their product is a Niche Product that is very Good if You want to learn LINUX computing. It is a very valuable tool that is VERY transportable and has a lot of Value if someone is inclined to learn a less simpler operating system than MS Windows. Well worth the money to get the High-End version of the Xtra-PC 64 device.

November 7, 2020
Unprompted review
Rated 1 out of 5 stars

Don't waste your time or dollars.

Device loaded as advertised. Instructions indicate files on HDD are available. I could not access them. Tech support suggested switching USB port. Results were unchanged. Second tech support person informed a day later that files on HDD would not be accessible. Requested a Return Goods Authorization as product does not work as advertised.

November 4, 2020
Unprompted review
Rated 1 out of 5 stars

This USB stick only contains Ubuntu

This USB stick only contains Ubuntu, a free program.
Who wants to pay more than 80€ for something that's supposed to be FREE?
I wonder how they can get away with it. They should be sued!
Roland a very disappointed customer

November 4, 2020
Unprompted review
Rated 1 out of 5 stars

This is a Scam

I didn't buy this, but i need to make people aware that this does NOT make your pc faster, it simply starts another operating system similar to windows thats not compatible with windows software and that can be obtained for free. Do not buy this USB stick. The advertorial is completely misleading.

October 31, 2020
Unprompted review
Rated 1 out of 5 stars

Absolute waste of money!

Absolute waste of money! I would send it back for a refund but firstly their returns policy says you can only return it unopened/unused. How can you possibly test it without opening it and plugging it in? Also, by the time I have deducted postage both ways it is not worth the effort for the refund I will get.

Quote from Returns Policy: "WE DO NOT ALLOW RETURNS OF OPENED PRODUCTS UNLESS THE DRIVE IS DEFECTIVE, AND ANY SUCH RETURNS MUST OCCUR WITHIN 30 DAYS OF SHIPMENT OF YOUR ORDER.

You must contact Xtra-PC at (can't post email address) to receive an RMA# for any return of a defective or unopened product. Returns received without an RMA# will not be processed.

ONLY RETURNS OF PRODUCT WITH AN RMA# AND EITHER IN ORIGINAL, UNOPENED, NEW CONDITION WITH ALL ORIGINAL PARTS AND PACKAGING, OR ACTUALLY DEFECTIVE WILL BE ACCEPTED. IF THE PRODUCT SEAL IS BROKEN, OR OUR TESTS SHOW THAT THE DRIVE IS NOT DEFECTIVE, THEN NO REFUND WILL BE ISSUED."

October 22, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Morning Tony, I'm not sure where "unopened/unused" is being read. I would actually like to know, so I could point it out to the people upstairs. As far as I'm aware, the only stipulation for returns/refunds is that it must be done within the 2-month window. As seen here: https://www.xtra-pc.com/refund-policy

RETURNS POLICY AND PROCESS

We want you to be happy with your purchase. You can return your Xtra-PC for any reason within 60 days of shipment for a full refund (minus shipping costs).

Our return and refund process is simple. Just email us at returns@xtra-pc.com to receive an RMA# and we’ll send you the instructions for how to send it back to us.

Anyways, if you change your mind about that refund, we'll be happy to help. Look for the blue chat-bubble icon in the lower right-hand corner: https://www.xtra-pc.com/support

Rated 1 out of 5 stars

I purchased 2 Xtra-pc sticks for our…

I purchased 2 Xtra-pc sticks for our work computers. The product website and marketing are misleading. The product did not fix our computer it wouldn't even work with our current software. After I followed the set-up instructions I thought I had done something wrong. I had to contact them with their chat help. Which is the only way to get help. They would not give me a phone number.
I also realized their stick had made changes to my computer. The text and images on my monitor all have shadows now making it really hard to view. The time was also changed on our computer which I thought was strange. The tech support chat said they could not help me with my screen display and told me to contact HP to help even they were the ones who changed my screen somehow.
They did offer that I could apply for a return. I was sent a form to fill out and was told the shipping would not be refunded. Their support "manager" on shift told me I agreed to the conditions when I made the purchase and I was not forced to use the product.
He sent me the link to their return policy but the link on the form they sent me had a different return policy. I asked him why there were 2 different return policies and he couldn't give me an answer.
They cut me off the chat at one point.
So I have to mail it back to them on my dime which cost me $30 plus the $16 it cost me to ship it to me. It says on their refund form it can take up to 60 days for a refund as well.
My advice, do not purchase this product it is not what they promise it to be.
I am highly doubtful I will get a refund from them based on my experience with their tech support and customer service.

October 21, 2020
Unprompted review
Xtra-PC logo

Reply from Xtra-PC

Hey there Kirsten, the timezone thing is set-up by you, when you are activating the Xtra-PC OS on your computer. It can be changed at any time. As for display settings? Never seen Xtra-PC change any of that stuff before. Sounds like a monitor problem.
Anywho, if you talked to the Chat Support and got the RMA and returns documents, you should be fine. You'll get your refund.

Bummer it didn't work for you. Hope your money gets back to you timely so you can go buy some bacon cheeseburgers or something.

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