Xtreme Lashes by Jo Mousselli Reviews 800

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Best money I’ve spent on skills training. Everything was too notch, well organized, excellent support system. Gigi my trainer was incredibly supportive and thorough with her students. I even perso... See more

Company replied

Rated 5 out of 5 stars

I've love my education experience with Xtreme Lashes. From start to finish, I've received plenty of support and interaction with various staff members. But the classes themselves were so great! My ed... See more

Company replied

Rated 3 out of 5 stars

I have loved Xtreme Lashes for a few years now and stand behind the brand however the last year have been a little dissatisfied with the shipping. I understand the last couple of years have taken a to... See more

Company replied

Rated 5 out of 5 stars

I initially had difficulty in ordering on line as I had questions concerning product I was interested in purchasing. When I called Monday , the customer service young man, I wish I remembered his... See more

Company replied

Company details

  1. Cosmetics Industry
  2. Career and Education Provider

Written by the company

Xtreme Lashes by Jo Mousselli was founded in 2005 by former Pediatric ICU nurse, Jo Mousselli, RN, BSN, and her family. Xtreme Lashes has pioneered the eyelash extension industry globally and continues to innovate the beauty industry. Kickstart your rewarding and profitable career with Xtreme Lashes eyelash extensions training. We offer eyelash extension certification for beginner, intermediate, and advanced lash stylists! Give your clients longer, fuller, darker and more voluminous lifted lashes using our extensive line of high-performance eyelash extensions supplies. Generate thousands of dollars in profit utilizing Xtreme Lashes’ comprehensive eyelash extension kits to complete hundreds of lash applications! Extend the life of your clients’ Xtreme Lashes Semi Permanent eyelash extensions with eyelash extension compatible aftercare and cosmetics products developed by Registered Nurse Jo Mousselli and a team of scientists, chemists, engineers, professional lash stylists, and quality control experts. Xtreme Lashes professional supplies and aftercare products are formulated to combine science and nature at the highest concentration to achieve maximum efficacy, as well as nourish, rejuvenate, and Extend Your Beauty™.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

800 reviews

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Rated 5 out of 5 stars

I’m was very impressed with the…

I’m was very impressed with the training. I would highly recommend for anyone to take the lash class with Xtreme lashes.

August 19, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you so much for this glowing review, Gail! We are grateful for this valuable feedback and are so happy you have this experience with Xtreme Lashes. We will pass this along to Kathleen, Jo and the Xtreme Lashes Team!

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Rated 5 out of 5 stars

Always great customer service

Always great customer service. My orders always come in a timely manner 😊

August 14, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Angie, we appreciate your review :)

Rated 3 out of 5 stars

It was nice on the first several days

It was nice on the first several days, until I found out there were glue buds growing out with my baby lashes! The girl in Montreal said she was very experienced (as she is the owner) but I was disappointed with the poor application. She did way too fast and said my lashes was an easy case!

August 12, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Rated 1 out of 5 stars

Product was very expensive and was…

Product was very expensive and was unable

August 9, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Barbara,

Thank you for your feedback. We regret to hear that you had an unsatisfactory experience with your adhesive.

We've reached out a couple times to get some additional information from you and to offer live one-to-one assistance with a Certified Xtreme Lashes Trainer & Troubleshooting Specialist. Your satisfaction and success are extremely important to us and we would still like to help you if you need assistance.

As you know, FlexFusion® Adhesive with Rapid Cure Technology® is unlike other adhesives on the market. FlexFusion adhesive is a medical-grade, clinically-proven hypoallergenic, and dermatologist tested formula delivering a fusion of low viscosity, instant attachment, seamless connectivity, remarkable cure speed, strong and flexible hold, low odor and low fumes for clients with sensitive eyes.

If you have any additional questions, comments, or concerns, please don't hesitate to speak directly with our Customer Success Team at 833-Lashista. Your success is our #1 priority!

Rated 5 out of 5 stars

Number one product and company.

I love Xtreme lash products. I have been a certified stylist with them since 2007. They continue to improve their products making it safe and easy to use. The fastest drying and least eye irritation. Love you guys. Keep up the good work. Juanita k gaston

August 8, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks for the love, Juanita - We appreciate your loyalty! :)

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Rated 2 out of 5 stars

The lashes are OK but they are not pre…

The lashes are OK but they are not pre cut fo individual clusters. They just come on a giant strip and there are alot the come off at once never the same amount. But I do like the lashes. The quality is nice just with they came in clusters I can see.

August 4, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Lea, thank you for your honest product review and feedback.

Omni Volume™ Eyelash Extensions are adhered together gently at the bases enabling you to create fans with evenly spaced extensions that are wide at the tips, remain held together at the bases, and do not collapse during attachment. The great thing about Omni Volume extensions vs. premade clusters is that they are universal! You can use them to create fans of any size (3, 4, 5, 6, 7, 8, etc.) all from the same tray for fully customized Classic Single-Layer™, Xtreme Volume™, and Hybrid™ looks.

We're glad you're enjoying the quality of the Omni Volume extensions and appreciate your new product suggestion as well!

If you have any additional questions or concerns, please don't hesitate to speak directly with our Customer Success Team at 844-244-5274. Your success is our #1 priority!

Rated 5 out of 5 stars

Shipping was super fast!!

Shipping was super fast!!! This is the ONLY glue that doesn’t irritate my eyes! THE ONLY ONE!!! And my retention is amazing.

August 3, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your feedback, Danielle! :)

Rated 5 out of 5 stars

I absolutely loved my instructors the…

I absolutely loved my instructors the Browns! Awesome people with great teaching abilities! I learned so much from them! I love that they won’t let you fail and loose out all your money. They will keep teaching you until you’re ready to take the exam! Such a relief…

August 1, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Jami, Thank you for your glowing review! We are so happy you enjoyed your experience - we will definitely pass the praise! :)

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Rated 1 out of 5 stars

This isn't about my recent order

This isn't about my recent order. This review is to put in writing how abandoned I felt after being an xtreme lash stylist since 2006 and after the start of the pandemic you changed the rules of the directory listing to "help" us by requiring "more frequent" purchases. I work alone, suffered greatly due to the pandemic and a divorce 2 weeks prior to the governor shutting me down, and THEN 10 weeks in a wheelchair. I don't want your "help" of being forced to place more frequent orders and I have instead LOST my directory listing after all these years of being loyal to your company, DURING THE WORST TIME POSSIBLE. This company did not have my back during the pandemic, but instead hurt me in order to help yourself.

July 30, 2021
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Reply from Xtreme Lashes by Jo Mousselli

We are indeed so sorry to hear of your medical issues, the impact of the pandemic and your divorce. We have all faced difficult times during these last two years, some much worse than others. Contrary to your impression, during the pandemic we reduced the product purchase requirements to remain on the directory and to achieve a higher account discount. We did this because many of our beloved clients had a serious reduction in work during the pandemic. Again, we are so sorry to hear of your situation.

If you will give us a chance, it is easy for qualified, Xtreme Lashes-trained lash stylists to regain their Directory listing. Please call customer service and they can provide you the details.

We believe in truth in advertising and must police our on-line stylist Directory. Consumers who want the best lashes from Xtreme Lashes trained stylists using authentic Xtreme Lashes products must be able to rely on our Directory. If one of our lash stylists must stop practicing, due to a health issue or otherwise, it is appropriate for their name to not be listed on the Directory. Also, if someone stops purchasing authentic Xtreme Lashes products, their name should not be listed. If you go to a Starbucks, you expect to buy Starbucks coffee. The same applies to a consumer who finds her lash stylist on the Xtreme Lashes online Directory.

We hope you will understand our intense need to keep our Directory relevant and truthful by keeping on those qualified by Xtreme Lashes training and product use listed. Please know that we reduced product purchase requirements during the pandemic, because many of our clients did experience a reduction in work. Lastly, we hope that you give us a chance to support you once again. Xtreme Lashes is proud to have set the original standards for this industry in training and product quality. Our mission is to help our clients be successful lash stylists and provide beautiful, safe lash applications. And we plan to continue our mission for many years to come. Thank you for your past confidence and we hope to again gain your trust.

Rated 4 out of 5 stars

Very happy with tweezers ( ceramic)…

Very happy with tweezers ( ceramic) that I got love them for fans , unfortunately the ceramic tip broke and I feel not xtremes problem more the manufacture of tweezers so far they have help me out so thank you and hopefully I get new ones ASAP just sent them back today
Thanks again

July 28, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Kirk, Thank you so much for your feedback.

Rated 5 out of 5 stars

Resolve issue with omni lashes

Always very friendly and I appreciate that! Whenever I have ever had an issue, which is extremely rare, they always resolve it for me pretty easily. I love the products and have been doing lash extensions for 8 years. Xtreme's lashes and products are the best in my experience.

July 28, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

I love my Xtreme Lashes products

I love my Xtreme Lashes products! Best lash cleanser, best glideshadows, best eyeliner and great mascara for lash extensions and the lash lift (if you offer this service - water soluble- perfect for all lash enhancements).I stand out as a lash artist by offering first class products for my clients' aftercare and makeup.

July 27, 2021
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Reply from Xtreme Lashes by Jo Mousselli

We are thrilled to hear that not only are you promoting the importance of clean lashes to your clients, but also helping them enhance their makeup look as well! We are happy to hear you recommend all of our products to your clients, ensuring they have heathy, clean beautiful lashes. We thank you for being loyal to Xtreme Lashes, Jennifer!

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Rated 5 out of 5 stars

The Xtreme Lash Online Omni Volume…

The Xtreme Lash Online Omni Volume Training is worth every cent. The kit is packed with top quality products, tools, and supplies to apply lashes and so much more. If you want to know everything thing there is to know about lash extensions this Xtreme Lashes is for you.

July 27, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Marissa - Thank you for your feedback, we are so glad you enjoyed your experience! :)

Rated 5 out of 5 stars

Thin Xtreme lashes

I love that the thin lashes are perfect for my customers with very thin lashes. I had one client tell me that they are so lightweight that she forgets that she has falsies on.

July 24, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 3 out of 5 stars

i called to order the light stand with…

i called to order the light stand with the table and they gave me a sku number, i really was just interested in the table because i have 2 professional lights but i still purchased the item, when it got here the table was not included i called and they said that the table only came with the pack, i was extremely disappointed, they said the will send me the table because the picture showed it included it. It has been about 2 weeks and i still haven't received it, i called and they said it showed as it has not shiped but i was processing, they did not know why. They said someone will call me but i haven't received no calls. Im ready to return the item because as i mentioned i dont need another light stand my sole purpose od the order was for the table stand. The other products i received were great, im in love with the lashes but disappointed on the other item.

July 24, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks, Johanna for your review and for bringing this to our attention and we apologize for any inconvenience this caused. We appreciate you taking the time to speak with us and we've made updates to our product description page to more accurately present what is included in this pack. Thanks for shopping with Xtreme Lashes.

Rated 5 out of 5 stars
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Reply from Xtreme Lashes by Jo Mousselli

So happy to hear that you are enjoying our products, Falicia! Thank you for choosing Xtreme Lashes!

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Rated 5 out of 5 stars

Samantha is the best

Samantha is the best, every time I call it’s such a pleasant experience and shows she truly cares about us succeeding. Xtreme has THE best customer service!!

July 23, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

The classic Live online Lash Extension…GREAT CLASS

The classic Live online Lash Extension coarse was hands down the BEST! I won’t lie, my first day of training I thought omg how am I gonna do this! lol. The 2nd day I was fully doubting myself on my first model! BUT my instructor Diana was SO encouraging, helpful and direct in her teaching that by day 3 and 4 I was EXCITED AND CONFIDENT that the lash extensions were definitely a fit for me!! I’m SO beyond thankful for the intense 4 day training and all that I learned!! Thank you Diana for all your encouragement, help and leadership in making this training a HUGE success for me!!! The coarse is worth every dollar spent and I’m SO ready to get my lash business up and going!! The full kit that comes to you is perfect for the 4 day training and starting your lash career! Super thankful for Xtreme Lashes Classic training! Can’t wait to take the Omni in the many months ahead!!

July 21, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 4 out of 5 stars

I have ordered a lamp and several…

I have ordered a lamp and several products.
Everything was placed in one box and the weight of the base crushed everything.
I called and worked it out with one of their people, they replaced the unit and most of the damaged items.
Moving forward

July 21, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for your positive review :).

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