Xtremeope Reviews 

2,780
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

They sent me the wrong anti-rotation pin for my cub cadet. After a couple email exchanges then they blocked my email address. I’ve never heard of such a thing, if that’s how they handle their problems... See more

Rated 5 out of 5 stars

Ordered a clutch for our model and serial # of lawn tractor. The original one had a single power wire and was grounded through the clutch housing to the engine. The new one had a double wire plug, not... See more

Rated 5 out of 5 stars

I live in Australia and I ordered a PTO clutch for my Toro Zero turn commercial mower on the 17-12-21 and it was delivered within 10days. Impressive..... considering the lead up to Xmas, the pric... See more

Rated 5 out of 5 stars

I ordered wrong part, slight variation and customer service nailed it. Ordered the correct one, was sent return postage immediately with clear directions. Great Team you have there! If I were to ask f... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

With machined pulleys, Cool Coil technology, high performance bearings, stainless steel straps and rivets, Xtreme’s Tough Wire Protection System and a replaceable bearing, the Xtreme design is pure performance in every aspect.


Contact info

  • Spanish Isles Boulevard 10034, 33498, Boca Raton, United States

  • xtremeope.com

4.1

Great

TrustScore 4 out of 5

3K reviews

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4.1

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(2,780)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all the way down under!

Great service at a great price. Im an American all the way down under in Australia. I needed a clutch for an American made ride on mower, I got it fast and at half the price they are charging here! Thanks! Your a Legand,

Kind Regards
Ward Havens

December 4, 2021
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Rated 5 out of 5 stars

I received helpful info before I…

I received helpful info before I ordered. Followed up with extremely fast shipping. And very clear installation instructions. The product preformed at a very high level of quality. I'm exceptionally happy with my purchase.

December 4, 2021
Rated 1 out of 5 stars

they have been holding my money for 3…

they have been holding my money for 3 months now looking for a part they claim they shipped after I canceled the order because there part reference number was wrong. Today after UPS verified the package was not delivered to me instead of issuing the credit I clearly asked for the shipped another one and claim now they will issue the credit when they get this one back!!! Incredible Incompetence

Wow, this is a completely different response than the one I got when you thought you could keep your behavior a secret. It's a shame it took this process to get you to do the right thing. I hope it reflects in your profits moving forward.

December 3, 2021
Unprompted review
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Reply from Xtremeope

Dear Chad, We are sorry for the mix-up in communications regarding your order. With the long delay, we would like to resolve this issue promptly. I will ask a customer service representative to call you directly so that we can settle this matter to your complete satisfaction. A situation like this one is extremely rare, and you have shown exceptional patience in working with us. Based on your comments, we will investigate what could have caused this delay in response. We don’t want it repeated with anyone else. Thank you for reaching out to us.

Xtreme OPE Team Member

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Rated 5 out of 5 stars

Awesome

First thing I immediately noticed was the quality of your product. It was well machined . Your instructions where step by step and you even had the torque specs for the different size bolts according to grade as well . Quick delivery. Simple install and after the burnish process I was back doing my fall cleanup . Well done. Thanks

November 30, 2021
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Rated 5 out of 5 stars

I ordered wrong part

I ordered wrong part, slight variation and customer service nailed it. Ordered the correct one, was sent return postage immediately with clear directions. Great Team you have there! If I were to ask for one change, it would have to do with just billing me for the difference instead of making me purchase again and then have to wait for my refund until you receive the incorrect part back, but I understand.

November 23, 2021
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Rated 5 out of 5 stars

Online orders are great.But it very…

Online orders are great.But it very hard and slow being able to someone to answer. I have filled out their stuff on the Internet to become a dealer but have never heard from anyone about that. This year and last year I bought lots of clutches.

November 22, 2021
Rated 1 out of 5 stars

The Item was advertised in stock online…

The Item was advertised in stock online and once I placed the order I received order confirmation, several days later I received a email saying I was a refund, no explanation? I sent two emails to find out why. Then it took 10 days to receive my refund. POOR

November 20, 2021
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Reply from Xtremeope

Dear Jeff, I believe this is what happened based on your description. When inventory gets down to the last few units, and more orders are placed in a short time than units in stock, the system will occasionally accept the order. Clutches are then shipped on a first come, first serve basis; and refunds are issued to other customers. I apologize for the inconvenience because I know you need to find a replacement clutch. This issue doesn’t happen very often because our inventory is usually sufficient to cover all orders. However, if there is an unexpected surge in demand for a particular model of clutch, it happens occasionally. I hope you’ll give us another chance in the future.

Xtreme OPE Team Member

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