XXcycle.com Reviews 

Very reasonable price - competitive, even once you include shipping to the UK. Swift delivery though not much communication.

Transaction simple et rapide.

Absolutely appalling. Took ages to come and the hit with a deceptive import tax even though clearly stated there are no additional tax. Getting a refund is even worse. STAY CLEAR!!!!

They have parts in stock that I cannot find in the UK

Product ordered however for buyers in the UK beware that in the small print you are liable for additional import/customs costs. The deal you see and is advertised online in pounds sterling plus postage is not the price you pay. A £400 part was en route being delivered and then a further £80 charge has been billed to me. Not good, not clear, but in the very small print....

Excellent purchasing experience. Ordered an obscure part not sold in the US; received documentation and tracking immediately; part arrived in US in 7 days. Very reasonable price and shipping. Would definitely buy from them again. Highly recommended.

For things like Miche cassettes and cogs I'll buy from xxcycle again. My order took eleven days to show up in my mailbox from France to the central USA. They emailed me a tracking number and my order was mailed the first business day after I submitted my order online.

Purchased a Bryton S500 to UK

The shipping speed is quick, the customer service also great.
However, the "VAT Included" in their checkout screen is a lie. The logistic company (Fedex) had applied another 20% VAT charges which is unexpected. And the CS insist that the charges were handled by Customer and nothing to their end. And yes, please beware the additional charges when you make your purchase through xxcycle.com

Recently I bought campagnolo EC-re300 shifter body from here, they shipped item very quick and provide me tracking number, and it arrived after around 20days to WA Perth.

Will use again.

Faultless supply and delivery. Excellent service. Ordered some Time Speciale 8 MTB pedals from xxcycle.com late on Mon 6th Dec (as the pedals are seemingly unavailable/out of stock in the UK), great price and only an additional 15 euros for 2-5 day delivery. Package tracking was spot on. Its now 10am 8th Dec south west England, and the package has arrived in really good condition. No additional import charges as mentioned in some other feedback. Really very impressed.

DO NOT BUY ON THIS SITE. Info on site is misleading especially on delivery dates. Customer service doesn't care once you have done the purchase. No compensation or whatsoever. Look at other online bike shops rather than here.

If I could rate zero I would, purely based on the lack of response from the retailer, XXCycle.com despite 4 separate emails trying to resolve my issue.

Great to find a retailer that stocked a Dura Ace 9070 rear derailleur. However disappointed when I was contacted directly by DHL holding my parcel until an additional charge of £99.04 GBP was made in import charges.

No where during the purchase on their website did it state I was liable for these charges, nor did it in any communications they sent post sale.
I'm sure you can imagine my shock and disappointment when DHL demanded this. Surely this should have been clearly mentioned during the website sale?

Again, the lack of contact has resulted in me leaving this review. I generally feel this could have been resolved should XXCycle replied to one of my many emails.

Steer clear and shop elsewhere.

Excellent service. I ordered a tyre and it was delivered from France to the UK within 24 hours, much quicker than advertised. Thank you.

I visited the XXcycle shop in Toulouse to make my purchase; delighted with the availability of parts as advertised on the website. Helpful staff and an impressive set of bikes.

I think I can understand why their internet customer service is 'variable' - only 2 chaps running a large shop with plenty of customers, so they probably take priority over the internet orders and queries.

Bad practice, it shows the 5* green "excellent" Trustpilot badge on the home page, but upon checking, it's only got 3* on the Trustpilot website!

Ordered a new fork for my bike (it was showing in stock), paid for UPS 48hr delivery. The communication has been terrible and I eventually got my tracking number, after 7 days, but now after 12 days UPS is still saying XXCycle still have not sent the item and it’s waiting collection. Ive emailed them but had no response, getting very worried now as I spent a lot of money.

I have ordered a mini pc there is no confirmation from xcelcycles side and phone number given also does not go through always it saus cannot be connected due to congestion last 2 days. So i assume i was cheated

I bought a Vico Carbon bottle cage(U$40) from them because the picture that they had posted at its website was showing the old model color which I was looking for. Not only the picture was misleading but I have received a damaged item. After weeks going back and forward w/ their slow to say the least customer service; they agreed to send me a ram so I could ship back the item to them so they would see if the item was really damaged. I had to pay for the shipping back from EUA to France and they would reimburse me later since they do not have any label for international returns. They received the item, confirmed that it was damaged, refunded me the cost of the item itself but not my cost of shipping it back to them as previously agreed. Bad quality control; bad customer service; dishonest.

In all honesty I thought this was a scam after purchasing. The communication and notifications are poor in addition to website format and login to the site. I was unable to login once I’d made my purchase and when I tried to reset password I was sent a blank email. I did however contact customer services via email and received a rapid response in regards to the status of my delivery. They immediately provided me with the UPS tracking number and the item arrived the next day. The item is also great and as described. All in all I would say you can definitely trust this site, however be aware communication and website functionality isn’t the best... this could be majorly improved. I wanted to write this review just to assure people not to panic as all is legitimate

Having ever heard of xxcycle.com (they’re based in France), I was wary of buying a new Campagnolo EPS battery from them. However, it arrived in immaculate condition via UPS 48 hours later - a fantastic service.
Unfortunately I did have to pay £70 import tax (presumably since Brexit, irritatingly), but very happy otherwise.