While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
United States
3.4
8 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been using XYON's haircare line for almost a year now, I really enjoy their shampoo, conditioner and serum. My partner uses their fin+min gel and purchased the haircare line during one of their sales for me. The scent is actually really lovely and has lasted me almost year!
Reply from XYON Health
Thanks Dakota!
We appreciate the 5 star review and that the both of you are enjoying our products.
My hair stopped falling out after 3 months and after 6 months I had my hairline back.
Reply from XYON Health
Thanks Eamon!
We're always happy when we get great feedback about the results of using XYON to address hair loss.
Feel free to reach out if you ever need anything!
Reply from XYON Health
We’re sorry to hear we did not meet your expectations, Naveed. You have ordered from us several times so which order did you not like? Your most recent order on January 15 2026? April 1 2025 which was refunded? Your first consultation was in September 2024. Which one of the several orders warranted this 1 star? We're eager to assist you with your hair loss, but we're not sure what the issue is.
This place is extremely disorganized. Every other time there is a refill, there is some sort of problem. Sometimes they forget to send a renewal to the doctor. Sometimes they forget to tell you if your card has expired. Sometimes they put the wrong dose in the system.
In each of these cases, they have failed to notice the problem on their own, and it has required intervention from the patient and the prescriber to fix.
Reply from XYON Health
Hi Rob,
Thanks for being a loyal user since 2023, we love that the product is working for you so well!
We’re sorry to hear about your experience with the pharmacies. Refill and renewal processes should be straightforward, and it’s clear someone fell short if you’ve had to step in repeatedly to correct issues with renewals, payment details, or dosing information.
That level of inconsistency is not the experience we want for our patients and is extremely rare, and we understand how frustrating it is when you have to spend extra time resolving problems what should have been caught internally.
We take this feedback seriously and are reviewing where these breakdowns are happening so we can improve both communication and refill coordination.
Thanks again for being such a loyal customer and we're happy you have been successful in addressing your hair loss.
It’s expensive but my hair hasn’t fallen out. Not too sure it’s growing any new or bringing back any hair.
Reply from XYON Health
Hi Todd,
Thank you for being a loyal XYON customer for over two years! We're thrilled to hear about the positive results you've seen on your hair care journey.
Generally speaking, most hair care solutions are designed to support existing hair and help maintain what you have, rather than reviving follicles that have already become completely dormant. Because everyone's situation is unique, results can vary from person to person—but we are incredibly glad that our approach has been such a great fit for you.
Our patented gel delivery system was engineered for precise, targeted application. While this advanced technology does make our products more of an investment compared to traditional sprays or foams, it's fantastic to hear that it's been the ideal choice for your routine.
Thanks again for choosing XYON!
Reply from XYON Health
Thanks Colin,
We appreciate the review and are very happy we helped you keep your hair!
I was also shipped a $387 product without consent. This is definitely a scam and I am surprised that more people are not complaining.
Reply from XYON Health
While we strive to provide the best service possible we cannot assist with this because there is no record of a Justin Hamade in our database.
Shipped product without consent, despite me cancelling the subscription ASAP. They ended up refunding the payment and let me keep the medication, but I disposed of it at a pharmacy as the cost was prohibitive to continue and there wasn't much data to suggest this was more effective than radically cheaper oral meds. Maybe if you experienced side effects from those and have a lot of money to burn, this is a good fit, but the fact that it was shipped out before I said "yes let's do it" left a bad taste in my mouth.
Reply from XYON Health
Hi C M,
We're sorry to hear you were not successful in cancelling the order.
If you tell us exactly how you reached out to us we can help, but if you purchased and then cancelled afterwards, then the order may have already been placed and shipped depending on the time in between ordering and cancelling.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
