0/10 customer service. I have been ghosted!!!!!
I have been trying to return an item I bought from here for 3 weeks and customer service has ignored all my emails and instagram messages. I’ve been made to buy a £6 returns label from the Yagi World portal but the label was never sent to me, despite me attaching all the photos they requested of the unworn dress with labels still attached. This kind of customer service or lack thereof, is atrocious. If a customer wants to return an item and are fully in their right to, it is severely unprofessional to ignore and ghost them. How this brand expects to scale and compete with the other girlies who actually understand the basics of e-commerce is beyond me. For the poor, terrible, 0/10 returns experience, customer service and the fact I still have a dress I’ve been trying to return FOR WEEKS, I can’t recommend this brand. Don’t bother huns!