It was the communication throughout the purchase, updating me on the shipping status, the price was phenominal, and speed of which they shipped the item, will make me a return buyer should ever the op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order something a week or so before Christmas.. the package was real late arriving but I live in America so I totally understood this delay could happen especially so close to the holidays. I got in t... See more
I found this shop by chance and it was the only place I could find a certain rare, nerdy item I wanted. Payment was easy, no shipping costs and no custom fee, despite shipping from the UK to the E... See more
Company replied
I ordered British product that is not available in Canada on December 27th. It was idespatched via International Royal Mail on December 29th. I was kept advised on shipping progress every other day. P... See more
Company replied
Company details
Contact info
Unit 45 Parkhall Business Village, ST3 5XA, Stoke-On-Trent, United Kingdom
- support@yachew.com
- yachew.com
4.2
Great
457 reviews
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been trying to contact customer…
I have been trying to contact customer service for a return
I have sent 5-6 emails on the form but still had no response from them
Customer service is rubbish
There is no contact number please text number to speak to someone
December 16, 2024
Unprompted review
Reply from Yachew
Hi Fred,
We’re really sorry to hear you’ve had trouble getting in touch — that’s certainly not the level of service we aim to provide. All messages sent through our contact form are normally replied to within one working day, so it sounds like something may have gone wrong with the submission or delivery of your emails.
Please contact us directly at support@yachew.com
, and our team will prioritise your return request right away. While we don’t currently operate phone or text-based support, we’ll make sure your issue is handled quickly via email.
Kind regards,
The Yachew Team
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Excellent price and excellent customer…
Excellent price and excellent customer service, I will definitely use again. Thank you.
December 10, 2024
Unprompted review
Reply from Yachew
Hi Gary,
Thank you for your great review! We’re delighted to hear you were happy with both the price and our customer service.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The Yachew Team
Reply from Yachew
Hi Matthijs,
Thank you for your kind feedback! We’re really pleased to hear everything went smoothly with your order.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Yachew Team
Delivery takes far too long..... and so does any other sort of response.. including to reviews!
Review updated after response from Yachew.
Using social media and reviews to try to gloss over the evidenced poor commentary by disappointed Customers is a very well known deflective tactic by far too many companies, that doesn't wash with consumers.
Otherwise, taking ELEVEN MONTHS to actually respond to my review serves very well to prove the points made about how this company operates and the complete lack of respect for its Customers!
Delivery takes far too long... Yachew lets you place your order and takes your money and then makes you wait while they order in the item you've paid for. I ordered on a MONDAY - the item was NOT EVEN DESPATCHED UNTIL TUESDAY THE FOLLOWING WEEK. The reason given when queried was that they were "waiting for their supplier"... so basically Yachew are just a middle man making profit while offsetting any risk or overhead of inventory holding by passing lengthy delay onto Customers, but charging the same price as other retailers than supply next day. Adding insult to injury, they don't mitigate even slightly by delivering next day for goods they take a long time to get in after they've taken your money. There is no place in the modern online economy for this model...stating in T&C that delivery can taken between 4-6 business days is not a get out of jail free card that's viable without discounting the price - which they do not - and they did not even achieve it anyway as it took 8 business days.
There is no additional value or incentive to use this company... I won't be using Yachew again.
November 21, 2024
Unprompted review
Reply from Yachew
Hi Rob,
We’re sorry to hear you were disappointed with your delivery experience. While the majority of our items are held in stock and dispatched quickly from our UK warehouse, a small number of products are listed with slightly longer lead times to allow for restocking from our UK suppliers.
We completely understand that delays can be frustrating, and we always aim to dispatch sooner wherever possible. Your feedback is valuable, and we’ll review how we can make our delivery timeframes clearer on our website to help manage expectations better.
We’re sorry again that this order fell short of your expectations and appreciate you taking the time to share your thoughts.
Kind regards,
The Yachew Team
Good service from Yachew i.e.timely…
Good service from Yachew i.e.timely dispatch etc but your choice of carrier being the Royal Mail leaves a lot to be desired. From the outset I instructed Royal Mail to deliver to my local post office for collection but 3 days running they tried to deliver to my home address. Hands down the worst parcel delivery company.
October 18, 2024
Reply from Yachew
Hi Mr Heath,
Thank you for your feedback — we’re really pleased to hear you were happy with our service and dispatch times.
We’re sorry to learn about the delivery frustration with Royal Mail. Unfortunately, once parcels are in their network, we have limited control over delivery preferences, but we’ll certainly pass on your comments to our account representative to help improve service reliability.
We appreciate you taking the time to share your experience and hope to serve you again in the future.
Kind regards,
The Yachew Team
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No good
Hi,
I've ordered a toy for my kid, when the parcel arrived to Europe, I received an email from the post service that I need to fill in some tax form cause the parcel came from UK. There is a IOSS number i asked from yachew, the number they provided was invalid, so I paid vat once again, even more that was indicated in my invoice. I don't recommend to buy from this store if you live out of UK so you'll pay double vat tax. Customer service replies next day.
October 9, 2024
Unprompted review
Reply from Yachew
Hi Mr Stserban,
Thank you for your feedback, and we’re sorry to hear about the difficulty with your parcel. Orders shipped from the UK to the EU can occasionally be charged VAT again on arrival if the local customs system doesn’t correctly recognise the IOSS number or applies charges in error.
We always include our valid IOSS registration details electronically with EU shipments, but unfortunately, we have no control over how individual postal systems process those entries. If you contact us at support@yachew.com
with your order details and a copy of the customs charge, our team will be happy to review this and help resolve it.
We appreciate your understanding and apologise for the inconvenience this caused.
Kind regards,
The Yachew Team
Delivery was a bit delayed
Delivery was a bit delayed, but customer service was very responsive to the reasons for the delay. Product was great with good prices.
September 18, 2024
Reply from Yachew
Hi Chau,
Thank you for your kind feedback! We’re glad to hear you were happy with the product and price, and we really appreciate your understanding regarding the delivery delay.
It’s great to know our customer service team could assist promptly — we look forward to serving you again soon.
Kind regards,
The Yachew Team
Reply from Yachew
Hi Arthur,
Thank you for your great feedback! We’re really pleased to hear you found the CDs you wanted at a good price.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Yachew Team
Great service fast delivery and very…
Great service fast delivery and very good customer service the best I ever had.
Excellent communication goods well packaged 5 Star Service ⭐️⭐️⭐️⭐️⭐️
September 25, 2024
Unprompted review
Reply from Yachew
Hi Paul,
Thank you for your fantastic review! We’re thrilled to hear you were so happy with the service, delivery speed, and communication.
Your kind words mean a lot to us — thank you for the 5⭐ support!
Kind regards,
The Yachew Team
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Awesome Customer Service
I received a large fragile item that had been damaged in transit. I contacted Yachew via email and after a weekend they replied and gave me the option of a replacement or refund. As I needed the item within 72 hours and they couldn't deliver a replacement to me within that timescale, I opted for a refund. They then apologised and said keep the damaged item without the hassle of returning it, which was a really nice gesture on their part and I received an email confirming that my refund had been actioned instantly. So although I still have to find a present for someone QUICKLY, I cannot fault their customer service, hence the 5 stars 👍🏼
September 8, 2024
Unprompted review
Reply from Yachew
Hi,
Thank you so much for your fantastic review! We’re really pleased we could resolve the issue quickly and that you were happy with the way our team handled it.
We’re sorry again that the item arrived damaged, but we truly appreciate your understanding and kind words about our service. We hope the gift search went smoothly in the end!
Kind regards,
The Yachew Team
Easy without any issues
August 19, 2024
Reply from Yachew
Hi Shawn,
Thank you for your kind feedback! We’re really pleased to hear everything went smoothly with your order.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Yachew Team
Absolutely love my Santa skulls
Absolutely love my Santa skulls, look better than pictured, superb quality, very happy, can't wait to use them, quick delivery also.
September 2, 2024
Unprompted review
Reply from Yachew
Hi Margaret,
Thank you for your fantastic review! We’re so glad to hear you love your Santa skulls and that they arrived quickly and even better than expected.
We really appreciate your support and hope you enjoy them for many seasons to come!
Kind regards,
The Yachew Team
QUALITY ITEM AS DESCRIBED DELIVERED…
QUALITY ITEM AS DESCRIBED DELIVERED QUICKLY & REASONABLE PRICE THINK MY GRANDSON WILL BE VERY HAPPY WITH IT
August 20, 2024
Reply from Yachew
Hi C. Murphy,
Thank you for your lovely review! We’re really pleased to hear your order arrived quickly, was just as described, and offered good value.
We hope your grandson loves his gift — thank you for shopping with us!
Kind regards,
The Yachew Team
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Misleading, ripoff site!
On the site it says free shipping 27,99 and up. But I had to pay DOUBLE shipping fees. When I made a complaint about that, they send me a mail saying it was a one time thing I got my money back, because it would no longer be free... So the site is misleading. When they did send my order, a part was missing. But it was still for sale on the site, only they upped the price with 8 euro and I got told it was no longer for sale. So I will never buy here again and recommend others the same. Total ripoff!
September 1, 2024
Unprompted review
They cancelled my order
After waiting for 1 week my order was cancelled "due to stock discrepancy", cannot recommend
August 9, 2024
Unprompted review
Reply from Yachew
Hi Guido,
We’re really sorry your order had to be cancelled — we completely understand how disappointing that must have been. Occasionally, stock discrepancies can occur when items sell out faster than expected, and in those rare cases, we cancel and refund immediately rather than delay the order.
We appreciate your feedback and will continue working to improve our stock accuracy to help prevent this happening again.
Kind regards,
The Yachew Team
A great experience
Order #YACHEW537**
Ordered and arrived quickly and well packed
Also got a 5% discount by subscribing to their newsletter in advance
Would use again
July 23, 2024
Unprompted review
Reply from Yachew
Hi Mark,
Thank you for your great review! We’re really pleased to hear your order arrived quickly and well packed — and that you made good use of the newsletter discount too.
We appreciate your support and look forward to serving you again soon.
Kind regards,
The Yachew Team
Records I GOT are great
July 18, 2024
Reply from Yachew
Hi Ernie,
Thank you for your great feedback! We’re really pleased to hear you’re happy with the records you received.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Yachew Team
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Phantom items for sale
I twice bought a pressure washer from this company on eBay and both times I was told by Yachew Ltd "the courier lost the item" In the description Yachew threatens "if neutral or negative feedback back is left then retaliatory negative feedback wiĺl be left for the buyer. Due to eBay rules they have to give the money back which then allows them to get any negative feedback removed, so manipulating their feedback to look better than what it is. Yachew Ltd say they don't don't use tracking on delivery, but that would mean they wouln't be able to make an insurance claim. So I have deduced that these are phantom sales and the product doesn't exist, but it allows the company to manipulate feedback without actually selling or costing the company anything. There prices are really cheap because the items don't exist, but if you really want an item, then buy from from another seller.
July 10, 2024
Unprompted review
Reply from Yachew
Hi,
We’re sorry to read your comments and would like to clarify a few points for accuracy. Yachew is a long-established UK-based retailer with our own warehouse in Stoke-on-Trent, fulfilling tens of thousands of genuine orders every year across multiple platforms, including eBay and our own website.
We do not sell “phantom” items or manipulate feedback in any way. On rare occasions, courier or stock discrepancies can lead to cancellations — but when this happens, we always issue a full refund immediately.
We appreciate your feedback and are sorry this experience led you to feel otherwise, but we can assure you and other customers that all products we sell are genuine and shipped directly by Yachew.
Kind regards,
The Yachew Team
Game is missing a unique dice
Product is good and delivery ok, but it’s missing a part and no response to my email regarding that! Not good.
June 18, 2024
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