Yale Home UK Reviews 

I needed replacement keys for a safe, Sean was my contacted and he was very professional and polite, i was kept well informed of progress of my order and it was delivered on time, thank you Sean, i would recommend the service of yale

Sean was super responsive and supportive. Fab service. Thank you!

I had just ordered a new lock for my front door, which arrived very quickly. I then ordered three new keys, but I ordered the incorrect ones. I contacted customer service who were very helpful, just wanted a small amount of information about my order. This was sent and they have been happy to replace the keys.
I would like to give a big shout out to Matthew and Cameron for the fantastic customer service.

I required a replacement safe key & although the safe was a few years old & didn't hold out much hope I was really pleased a replacement could be sourced after forwarding relevant information / proof, I dealt with Sean how was outstanding from start to finish, very happy with the service from Yale.

Was dealt with by Sean from Yale customer service team. My request was dealt with promptly and everything resolved straight away. Recommended.

Excellent 'Customer Service' from Sean in my search for a replacement key.......the whole process from first contact with Sean to completion of enquiry was accomplished with minimum fuss and maximum efficiency.......thank you Sean!

Excellent and speedy service provided by Sean. Very good communication. Can’t fault anything

Thank you, Sean, for coming to my rescue. Having been so excited for our new front door - I mistakenly ordered the wrong duplicate keys! Sean was so attentive and understanding and had a new set dispatched the next day! A life saver. Thank you

I have ordered a wrong key by mistake. The Costomer care staff Sean is very helpful and sorted the issue quickly.

Very satisfied

Similarly to some other comments here, I have also ordered incorrect replacement keys. However, Sean from the Customer Support kindly sent me the correct replacement keys free of charge.
Thank you!

Top marks for Yale - I have always used Yale for house locks. This time I had a new front door installed and needed extra keys. I unfortunately ordered the wrong type, on contacting them via email - they investigated and in a few days replied that I had ordered incorrectly, but thankfully agreed to send me the replacements Free of Charge. Now that is service. Thank you so much

Excellent customer service. Sean was very helpful and efficiently sorted my problem.

Purchased sash window locks/bolts. No instructions included. QR code provided but only links to website with annoying popups. Nothing on website regarding installation instructions. Design of units would suggest issues with opening/closing sash windows (instructions may have helped but....). Found in the 'clearance section'...mmmmmm.

Sean was brilliant 🤩. He ordered me the keys we lost for our safe.

I recently ordered 2 additional keys after changing a lock. The keys were purchased as 2 separate orders and both arrived swiftly. One of the keys did not work in the lock. I flagged this and after providing some requested information, a quick investigating was carried out and it transpired I had unintentionally ordered the wrong item. Sean, who dealt with my query, was v helpful and explained what had happened and even though it was my error, kindly replaced the wrong key free of charge. Quick responses to emails and resolved promptly. V happy with the customer service.

Many thanks to Sean at yale for sorting out my key problems, 1st class service all round

Sean at the Yale customer support team, was very helpful and prompt with all my email communications, he made the issue of getting spare keys for my safe a very easy and pleasurable experience, thanks

I've had two Fobs, when the battery needed replacing they never worked again.
I've had one Key board, that didn't work after replacing the dead battery.
So I moved to the Mobile APP, which drops it's password periodically and you have to type it back in to disarm your Alarm, there's No option to see what your Typing in so your working blind, which is pain. until you come home from Holiday and the APP has once again dropped the Password then it's a disaster, because you have to remember the Password on the doorstep and type it in hoping you hit all the correct keys!
I've put up with this fiasco for 4 years but tomorrow I'm looking for a new system because this, imo, simply isn't fit for purpose.

I had some issues with a key I ordered and Sean contacted me and resolved the issue in under an hour, he was brilliant.

My communications with Sean at Yale over the last few days have been fantastic, fast replies , great communication and the problem solved very quickly and efficiently. I honestly cannot thank you enough.