I have been using Yao Secret for almost 2 years now. And I am so glad I found Yao Secret. It completely solved the shedding problem as my hair is waist-level. I even learnt how to adjust to soap bars... See more
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See what reviewers are saying
My package never arrived and I'm still waiting for a response from Yao regarding my refund, even though I've written to them a couple of times and haven't received a reply. Their customer service is v... See more
Where have these fermented rice water bars been all my life?! Just a quick lather transforms my dry, frizzy coils with each wash. Now I flaunt the softest, bounciest curls that gleam with health thank... See more
Company replied
Worthless product. The shampoo and conditioner bars do t lather, so it takes an impossible amount of time just trying to get something to distribute through the hair. Since it’s not liquid and doesn’t... See more
Company replied
Company details
Written by the company
Yao Secret is dedicated to improving and maintaining healthy hair by way of cultural tradition. Inspired by the Red Yao Tribe, bringing you handcrafted natural hair care products made with ritually-prepared rice water in the Longji Rice Terraces.
Contact info
London, United Kingdom
- support@yaosecret.com
- yaosecret.com
3.9
Great
165 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Obsessed with this set!
Obsessed with this set! Normally shampoo and conditioner bars don’t work on my hair as it’s quite thick but these are amazing! My hair feels so silky and soft, I love that they are all natural and zero waste too as I like to be as sustainable as possible.
August 30, 2024
Unprompted review
Reply from Yao Secret
Thank you so much for your fantastic feedback! We’re thrilled to hear that our set works wonders on your thick hair, leaving it silky and soft. We’re also glad you appreciate our commitment to natural ingredients and zero waste. Your support for sustainability means a lot to us!
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Reply from Yao Secret
We’re thrilled to hear that you’re loving our product and that your hair is doing great! Thank you for your continued support!
I first ordered in May this year and…
I first ordered in May this year and bought in whim tried it and normally I have the lather going in my ear causing my ear to itch but when this one lathers up it didn’t and made my hair shiny and I’m 46yrs old I last dyed my hair May for Eid and my sides normally go grey and itch a lot.
It’s know August I bought again and haven’t even cut my hair let it grow as I have done hair and the top of head the hair is growing and I’m looking after my
Hair more it’s not too grey as before.
So yeh I love using it thank you very much
August 8, 2024
Unprompted review
Reply from Yao Secret
Thank you so much for sharing your experience with us! We’re thrilled to hear that our product has made such a positive difference for you, from reducing itchiness to making your hair shiny and healthier. It’s wonderful to know that you’re enjoying taking care of your hair more and seeing such great results, even after months of use.
We’re grateful for your continued support and are so happy that you love using our products. If you ever have any questions or need further assistance, we’re here for you.
Thank you again for your kind words!
If I lose my sense of smell I will try again
Yeah, my hair looked and felt nice, but I can't believe no one else has mentioned the smell. It smells like fish and wet dog. First couple of washes, I noticed it, but it wasn't overpowering. Today I washed my hair to attend a wedding and it stank. I had to put a bunch of other products in to cover up the smell. Even then, I could still smell wafts of it.
July 20, 2024
Unprompted review
Reply from Yao Secret
Thank you for your feedback. We’re glad to hear your hair looked and felt nice, but we’re sorry to hear about your experience with the scent. Although we didn't add artificial scent during the production of the bars, we will let the production team know about your valuable comment and we will improve our products.
love this products somuch my hair feels…
love this products somuch my hair feels so good since i use this, my scalp feels better to. i always had dandruff but somehow this shampoo helps me a lot ♥️ lovely customor service to 🙏🏽
July 17, 2024
Unprompted review
Reply from Yao Secret
Thank you for your wonderful feedback! We’re thrilled to hear that our products have made your hair and scalp feel so good and helped with your dandruff. Your kind words about our customer service mean a lot to us too.
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So far, so good
The company asked me to leave a review. So far I washed my hair with the shampoo soap and conditioner just 3 times, I believe it not enouth time given to can notice a significant difference in my hair.
However here is what I liked about:
1. It leave my hair naturally clean without drying the scalp or hair
2. I really like the natural smell of the soap
3. Soap make lots of bubbles (I quit not expected that)
4. My hair loss have been slightly reduced somehow.
5. Hair looks more shinny and a bit of more volume and thickness if I can say that..
THERE were not COS, just the conditioner did not felt doing something to my hair. I will have to try with conditioner and once without to see if there is any difference.
Also it's a bit pricy, and I don't think will last me 3 months as some people says but we will see.
I also bought a brush, and I absolutely love it!! Its become my favorite brush tho! I like the feeling of the brush in my scalp.
June 25, 2024
Unprompted review
Reply from Yao Secret
Thank you for taking the time to leave such a detailed review. We appreciate your initial feedback after just a few washes and are delighted to hear about the positive aspects you’ve experienced so far!
1. We're glad our shampoo leaves your hair naturally clean without drying out your scalp.
2. It's wonderful to know you enjoy the natural scent of our soap.
3. We're pleased that the soap produces lots of bubbles, exceeding your expectations.
4. It's great to hear that you've noticed a slight reduction in hair loss.
5. We're happy that your hair looks shinier, with a bit more volume and thickness.
We understand your concerns about the conditioner and its effects. We encourage you to continue experimenting with it, and please feel free to reach out if you need any tips or assistance. Regarding the product's longevity and price, we hope you'll find it provides good value over time.
We’re thrilled that you love the brush and that it has become your favorite! The positive experience with the brush and the feeling on your scalp is exactly what we aim for.
Thank you again for your feedback, and we look forward to hearing more about your experience as you continue using our products.
AMAZING
For years i struggled with breakage in my hair and i had been purchasing extentions for years... i cant believe it took me so long to discover this but im so glad i did. Ever since ive been using it my hair has never felt better or been easier to manage! Everyone should be using this❤️✨️
June 30, 2024
Unprompted review
Reply from Yao Secret
Hi Aniela,
Thank you for sharing your amazing experience! We’re thrilled to hear that our product has made such a positive difference in managing your hair and reducing breakage. Your kind words and recommendation mean a lot to us.
Nice combs but terrible packaging
I ordered two combs, which I find well made and do smell woodish, natural... so, nothing to complain about the product itself, but... I was quite disappointed with the packaging, as both combs came loose together in a plastic bag with no protection (it came inside a cardboard envelope). No card, definitely not nicely presented... nothing that looks like being sent from a traditional village :((
June 3, 2024
Unprompted review
Reply from Yao Secret
Hi Keli,
Thank you for your feedback and for appreciating the quality of our combs. We’re sorry to hear that the packaging didn’t meet your expectations. Your comments are invaluable, and we’ll work on improving our presentation to better reflect our traditional values. Thank you for bringing this to our attention.
Love it!!
Easy to use, hair is beautifully clean and really soft/shiny. My scalp is no longer itchy as it usually would be after using more chemical products and I’m not throwing away plastic bottles every couple of weeks. Amazing product.
May 23, 2024
Unprompted review
Reply from Yao Secret
Hi Annabelle,
Thank you for your fantastic review! We’re thrilled that you find our product easy to use and that it has left your hair beautifully clean, soft, and shiny. It’s great to hear that it’s also helped with your scalp and reduced plastic waste. We’re delighted you’re enjoying the benefits!
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I love love love these bars
I love love love these bars, honestly the best shampoo I’ve ever had!!
May 26, 2024
Unprompted review
Reply from Yao Secret
Hi Bla,
Thank you for your amazing feedback! We’re overjoyed to hear that you love our bars and that they’ve become your favorite shampoo. Your support means the world to us!
I was in desperate need for hair care…
I was in desperate need for hair care that wouldn't dry, damage or break my hair as I had been experiencing with my last brand of shampoo. Initially I thought it was stress or hormones wreaking havoc on my hair, but turns out it was just my old hair care routine causing significant breakage and hair loss.
I did a lot of research into Yao Secret and other similar brands before committing. I've been using their shampoo, conditioner and rice milk treatment for about 2 months now and have noticed significant improvement almost immediately. I can finally comb my hair and work through any tangles much more easily. My hair feels stronger, thicker, and I have received many compliments on how gorgeous and long my hair is.
I'm so happy I finally discovered what works best for me, and love that I can trust the ingredients in the products, eco friendly packaging, and overall ethos of the brand.
March 26, 2024
Unprompted review
Reply from Yao Secret
Hi Molly,
Thank you for sharing your experience! We’re thrilled to hear that our products have significantly improved your hair health and made such a positive impact on your routine. It’s wonderful to know you appreciate our ingredients, eco-friendly packaging, and brand ethos. We’re delighted you found what works best for you with Yao Secret!
Umm… WOW
Umm… WOW! And why haven’t I tried this before?
I (F38) have fine hair with a bit of a wave and frizz. Oiling takes care of the frizz, but it weighs the hair down, plus I find it made it look oily and unwashed (but hey, it’s still a decent weekend treatment). I’ve finally tried Yao (Rice shampoo & conditioner) two weeks ago. My feedback so far:
- the shampoo bar feels gentler than my regular shampoo and my hair doesn’t feel stripped of moisture
- using just the shampoo bar (no conditioner at all for the super busy days) I still had fewer knots to brush out and my hair looked shinier, not greasier
- shampoo + conditioner = felt like I spent full 10-15 minutes with a mask (but I do have porous hair)
- conditioner does take getting used to, but it took me a few tries to understand I don’t need that much - no need to feel that ‘slather every strand’
Overall I feel I’m using considerably less oiling products (still use JVN oil for the ends), and I don’t need to spend as much time with traditional hair masks to get good results.
May 19, 2024
Unprompted review
Reply from Yao Secret
Hi Yuka,
Wow, thank you for your fantastic feedback! We’re so glad you finally tried Yao Secret and that our shampoo and conditioner bars have worked wonders for your fine, wavy hair. It’s great to hear they’ve reduced frizz, knots, and the need for heavy oiling. Your detailed experience is very helpful and much appreciated. Welcome to the Yao Secret family!
Very easy to use and lasts so long!
I’ve been wanting to make the switch to shampoo and conditioner bars for a while and I came across Yao Secret and decided to try them. One of the best decisions I’ve made for my hair. They’re super easy to use and they last so much longer than traditional shampoo and conditioner. I’ve noticed my hair is lighter, healthier, and overall easier to maintain. I’m so glad I found these! :)
May 11, 2024
Unprompted review
Reply from Yao Secret
Hi Hana,
Thank you for sharing your wonderful experience! We’re delighted that making the switch to our bars has been one of the best decisions for your hair. It’s great to hear they’re easy to use and making a positive impact on your hair’s health and maintenance. We’re thrilled you found Yao Secret!
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Great product!
I bought it as a gift for my mum, and she absolutely loves it! Also, I love what the company stands for, will be buying again.
March 30, 2024
Unprompted review
Reply from Yao Secret
Hi Lorenzo,
Thank you for choosing Yao Secret as a gift for your mum! We’re thrilled to hear she loves it and appreciate your support for our values. We look forward to serving you again soon!
The plastic glove is a problem
Although I love the product in itself, I can't get over the fact that it comes with a plastic glove which is supposed to increase the foam.
I quit regular shampoo because of the plastic bottles and now I have to rub your plastic glove over my hair and still add to the worlds plastic problem?
Also: imagine the millions of microplastics on my scalp and in the water afterwards.
It was a real let down to see this lack of awareness at a supposedly natural product.
May 2, 2024
Unprompted review
Reply from Yao Secret
Hi Sylvia,
Thank you for your feedback and for sharing your concerns. We understand the importance of reducing plastic use and are pleased to inform you that we have replaced the plastic foaming nets with biodegradable PLA foaming nets. We appreciate your commitment to sustainability and hope this improvement meets your expectations.
Great quality
Excellent quality products! A Real game changer in damaged hair care routine. Will definitely buy again.
March 31, 2024
Unprompted review
Reply from Yao Secret
Hi Elly,
Thank you for your wonderful review! We're thrilled to hear that our products have made a real difference in your hair care routine. Your support means the world to us, and we look forward to serving you again soon!
My products have not arrived
March 28, 2024
Unprompted review
Reply from Yao Secret
Hi Lesley,
The shipping number indicates that Royal Mail delivered your package on the 13th of March. Our support team has already contacted you regarding your order, you can reply to their email to get further assistance.
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Stopped the itching in my head
Lately I've been feeling my head itching, tried a bar shampoo and two liquid shampoos and the itching didn't went away. I've used the Yao Secret bars two times and since the first time the itching stopped. My curls are bouncy and defined. The conditioner works better than the liquid ones, making it easier for me to comb my curly hair. I also have less frizz and less tangled hairs.
March 24, 2024
Unprompted review
Reply from Yao Secret
Hi Liliana,
We're thrilled to hear that our Yao Secret bars have provided you with relief from itching and enhanced the beauty of your curls! It's wonderful to know that our conditioner has made combing your curly hair easier, reducing frizz and tangles effectively.
Your experience is exactly what we aim for - to create products that not only nurture but truly transform your hair care routine for the better. Thank you for sharing your positive results with us, and welcome to the Yao Secret family!
We look forward to continuing to be a part of your hair care journey.
Would not purchase again
I used the conditioner and shampoo. I have fine, wavy hair. I found the shampoo hydrating, but I felt a residue on my hair after shampooing, rinsing and repeating. It was okay, but I wouldn’t purchase it again. I did not get on with the conditioner; it took ages to cover my hair, it did not detangle my hair at all, and I felt no hydration.
March 7, 2024
Unprompted review
Reply from Yao Secret
Thank you for sharing your experience with our shampoo and conditioner. We truly value your feedback and are sorry to hear that the products did not fully meet your expectations, especially regarding the residue from the shampoo and your experience with the conditioner.
For fine, wavy hair, achieving the right balance of hydration without leaving a residue is essential. We take your feedback seriously and will share it with our product development team for future improvements. In the meantime, you might find rinsing with cooler water can help remove any lingering residue more effectively.
Regarding the conditioner, we understand how important detangling and hydration are, especially for wavy hair. We're sorry our product didn't deliver in these areas for you. Based on your experience, we would be happy to recommend another product from our range that might be a better fit for your hair type and needs.
We're committed to ensuring our customers are satisfied and enjoy using our products, and we'd like the opportunity to make this right.
Thank you again for your honest review. Your feedback helps us improve and better serve our community.
Best shampoo and conditioner, duo ever
I absolutely love this shampoo and conditioner duo not only does it set up perfectly and it allows me to use this product for a really long time without wasting it, but it has made my hair so naturally soft, long and thicker and I love how it it is so natural and gentle on my hair. I would recommend this to anyone that wants healthier hair.
March 6, 2024
Unprompted review
Reply from Yao Secret
We're absolutely delighted to hear how much you love our shampoo and conditioner duo! It's wonderful to know that not only have you found the setup perfect for longevity and minimal waste, but you've also experienced such positive changes in your hair—making it softer, longer, and thicker.
Our commitment to natural and gentle hair care solutions drives us, and hearing your feedback reinforces the impact of this approach. Thank you for highlighting the benefits you've enjoyed and for recommending our products to others seeking healthier hair.
We're grateful for your support and look forward to continuing to be a part of your hair care journey, helping you maintain those beautiful results.
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