yard-o-led.com Reviews 401

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, elegant, and built to last. Many appreciate the traditional heritage and artistry behind each item, with some considering their purchases as true works of art and even heirlooms. The staff is frequently commended for being knowledgeable, helpful, and providing excellent service, often going above and beyond to assist customers. However, some customers also noted issues with ink flow in certain pens, finding them unusable upon arrival or after some time. A few people experienced problems with missing engraving or items arriving without an ink cartridge. Additionally, some reviewers mentioned dissatisfaction with additional charges like tariffs or import duties, and a small number reported minor cosmetic imperfections on their handmade products.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the exceptional craftsmanship, with... See more

Quality

Reviewers consistently express high satisfaction with the quality of the products. Customers frequently... See more

Service

Consumers find service to be positive, consistently describing it as excellent, prompt, and efficient. Many... See more

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Based on these reviews

Rated 5 out of 5 stars

Great knowledgable staff, even greater product. I love my new mechanical pencil - holding it feels like holding a piece of history. It has immediately become a part of my every day carry and all other... See more

Rated 5 out of 5 stars

I recently bought a Yard O Led Grand Pinstripe 72, which is a wonderful Fountain Pen. It comes in a nice blue hard case, but I wanted the leather pouch as well. I contacted Yard O Led via their Faceb... See more

Rated 5 out of 5 stars

I was very impressed with the refurbishment of my father's Yard-o-Led pencil. It was pencil he used all his life on a daily basis. It now has a new lease of life being used for a grandchild's Maste... See more

Rated 5 out of 5 stars

My new Piccadilly Necklace Pencil is a little treasure. It is well crafted of sterling silver and brass and is topped with a sparkly emerald. I like that the chain is 24" long so it is easy to take of... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Help the aged!

Small complaint:-
As an ancient chap, not well versed in modern technology I found the website somewhat confusing.
Perhaps getting an old codger to review it might be worthwhile?
I have owned my Yard-O-Led for over 60 years.

April 8, 2026
Rated 5 out of 5 stars

Great knowledgable staff

Great knowledgable staff, even greater product. I love my new mechanical pencil - holding it feels like holding a piece of history. It has immediately become a part of my every day carry and all other pencils are now obsolete. I look forward to adding a pen to my collection in time.

March 19, 2026
Rated 5 out of 5 stars

I have a few Yard-O-Leds...

I have a few Yard-O-Led writing instruments, including fountain pens, a ball point and a pencil.
I recently visited the Piccadilly boutique to pick up one of their new releases. The service was excellent, as it always has been every time that I have been in there.
The product is completely and utterly fantastic!
The pens are beautiful, exquisitely hand-crafted and perform so very well.
I have Montblanc pens, who are known for their attention to detail with the finish of the nib. The Yard-O-Led pens I have are better. They flow better, don't stutter and give a consistently enjoyable writing experience, whether writing slowly and elegantly, or quickly jotting some notes at speed.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

30 years on my wish list!

Well worth the wait! Both on the phone and in the Piccadilly Arcade shop I received excellent customer service - nothing too much trouble. Interesting to hear how staff have experience of the factory where they are made, the history and future plans for the company. So happy with my beautifully designed fountain pen and so enjoying writing again!!!

March 26, 2026
Rated 5 out of 5 stars

Luxury is an Understatement

With a luxury product, comes luxury service
The Yard O Led storefront is well designed shop with a dedicated display floor with room to test their pens and pencils and an upstairs fit for hosting and small events. The service from the staff was top notch and above and beyond what I expected!
I reached out a few weeks in advance as part of a larger trip to London and was able to ensure they had the two pens I wanted to see in person with the right nib size available. I purchased a Grand in the Victorian Style and the craftsmanship is spectacular. A lifelong keepsake!

March 20, 2026
Rated 3 out of 5 stars

Delivery, writing experience and craftsmanship

In terms of delivery time, my experience was very good. In just a week I had my pen at home. Thank you for that.
With respect to the performance of the pen itself, I don´t quite find it that good. The flow of ink is irregular and the writing experience not up to the level such an expensive and otherwise carefully crafted pen should deliver.
The pen, however is a true piece of art in its craftsmanship.
I´ll wait to see if what is most important, that is its writing performance gets better. Otherwise I´ll see whether I return it or not.

March 24, 2026

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