I was struggling to find a pattern locally so went online lots of choice and I even got a call to make sure my address was correct
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I am very satisfied with my purchase. It came way before expected time of delivery, a big plus! Product is even better than expected, only one size was not available and seeing as I am an avid amigu... See more
Fantastic customer service, nothing was too much trouble. I realised straight after placing an order that I had missed something, I emailed and asked if I could add to my order which Adrian sorted for... See more
Ordered yarn on Saturday, dispatched on Monday, arrived on Friday morning. Very timely considering I'm in a different country. Great service. Fast and efficient. Price was good too. Would definitely o... See more
Company details
Written by the company
An online store offering everything you need for knitting and crochet.
Contact info
Nottingham, United Kingdom
- 0800 772 3469
- info@yarnsonline.co.uk
- yarnsonline.co.uk
4.8
Excellent
115 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I was struggling to find a pattern…
I was struggling to find a pattern locally so went online lots of choice and I even got a call to make sure my address was correct
November 4, 2023
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Quick reliable service
September 5, 2023
Easy to find site.
Easy to find site.
Easy to find required yarn.
Good selection of colours.
Quick delivery.
June 1, 2023
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Great price fast delivery
May 30, 2023
So thankful Yarns Online could supply…
So thankful Yarns Online could supply me with King Cole Carousel. I didn't know it had been discontinued. Thank you !
May 21, 2023
Over a week since order and nothing has…
Over a week since order and nothing has arrived. I guess it may well be the PO fault.
May 6, 2023
Reply from Yarns Online
Thank you for your review. We spoke on the telephone earlier today. It was explained to you that your order was placed over the Kings Coronation weekend. We dispatched the order on Monday 8th May (a Bank Holiday). Royal Mail would therefore not have collected it from the Post Office until Tuesday 9th May. I also explained Royal Mails policy regarding reporting missing items. Furthermore, I confirmed we had 1 more of the item you ordered left in stock, and i had reserved this for you should the original order not arrive by the specified time period stated by Royal Mail. I offered to call you back on Friday 19th to ensure your order had been delivered.
In view of the above, we feel we have given good customer service. Leaving us a 1 star review due to the failings of a third party (Royal Mail) is somewhat unfair. Given the help we have offered in the telephone call with you today, maybe the 1 star review would have been better placed with Royal Mail.
Exactly what I wanted
Exactly what I wanted, l was able to order extra yarn with confidence as the dye lot matched what I was using. Order delivered promptly. I will happily order from Yarns Online again.
April 26, 2023
Reply from Yarns Online
Thank you for your review.
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Excellent service …
Excellent service and the wool purchased is lovely and soft and a beautiful colour.
March 17, 2023
Great products and service
Nice easy to use website, very helpful staff and great product range!
February 17, 2023
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Excellent service
February 1, 2023
Great srrvice
Competitive pricing great range of yarns available on a clear easy to use website. Delivery super fast will definitely use sgsin
January 5, 2023
Great Condition
Pattern delivered timeously and in good condition taking into consideration postal strike.
December 28, 2022
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Excellent quick delivery on my order
Excellent quick delivery on my order. The yarn was a competitive price compared to other online companies. First time I’ve used you will definitely be doing so again.
December 19, 2022
Excellent
Really very helpful and even delivered themselves as they were having problems with their shipping company
December 21, 2022
Very pleased with my purchase
Very pleased with my purchase, quick delivery too, will use again!
December 7, 2022
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