Yatra.com Reviews 

Reference No.: 2304250046734 | Refund Amount: ₹20,394 | Refund Initiated: 10th July 2025
I had booked an Indigo flight from Ahmedabad to Amritsar (round trip) through Yatra.com. My refund of ₹20,394 was initiated on 10th July 2025, but even after more than a month, I have still not received the money.

Every time I contact Yatra support, they give the same false assurance: “You will get your refund in 24–48 hours.” But that 24–48 hours never comes! This is pure negligence and harassment of customers.

Yatra.com is quick to take money, but when it comes to refund, they play delay tactics. Extremely unprofessional and disappointing experience. I will never book through Yatra again.

I booked a Ticket on 28 Jul'25 | Booking Ref No. 2807250022600 SpiceJet(SG - 17) PNR : CFNP7N. It said confirmed,, but I'm not able to check in even at this point when the flight is just 24 hours away and I wanted to check with customer care of Yatra about the same but they never picked the calls nor responded to my emails. The airlines says they cant help because it was booked under yatra.com. I would never book my tickets on Yatra because of this issue and imagine you are not able to connect to them to even know whether we can travel the next day or not!! I just noticed they are so many bad reviews about their service. This will be my last booking via yatra.com

Hotels: acceptable except for the one in Jaipur, which absolutely did not justify the price and was definitely not a 4-star hotel as advertised.
Car/Driver: fine.
Flights: 10 hours layover
Visits: far too many forced stops in shops (jewels, carpets, silk, fabrics, marble, leather, cashmere), with pushy and insistent sales attempts that were extremely unpleasant.
Guide: unfortunately, explanations at monuments were confusing,
Varanasi Ceremony: this was the absolute low point. After being moved three times, with arguments with locals, we ended up in a place (photo attached) where a wall blocked the view entirely. The guide then told us the “price of seats” had increased from €1 to €20 because the ceremony was not on the river and space was limited. It is unacceptable that such a thing was even mentioned given what we already paid.
Additional services are so overpriced is crazy. 60€ for a 20 min stop. And last they do not have any kind of assistance. It is 3 WhatsApp numbers with people that will only say your claims are crazy.

They first promised a medical waiver refund and then said its not possible. Made me wait for 2 months and has caused me harassment by giving false narrative and promises

I booked a ticket from yatra.com and received a confirmed PNR from them but when I went to download the ticket before my journey the airline showed that the ticket had not been generated because they did not receive the payment from yatra.com. Now even if I try to book a fight for the same day it will cost me much more than what it would have had they notified me about this or just told me that my PNR had not been confirmed. They instead gave me a confirmed PNR which led me to believe that the ticket had been booked and I also received a mail stating the same.

I booked flight for akasaair using yatra.com and once i booked my flight, i am not able to access my booking on yatra.com and when i try to find my booking on akasaair.com it just cant find my booking using any info i provide. Its a big scam. I booked my ticket again directly using akasaair.com. Had to pay twice for same flight. I want a refund. My booking ref number is 2507250066548

I made a payment for the domestic flight booking. The payment was deducted and yet I didn't receive any booking confirmation. Even on the website I am unable to find the transaction details. Neither the phone no. is reachable nor they are reaching out through emails.

Communicated incorrect amount to be claimed via liberty insurance for refund. When a lower amount was claimed I challenged yatra regarding the amount the Customer Service rep did not even care to check the actual refund airline gave only after pushing he checked and the actual refund was 2K less than what it was supposed to be.

very bad service. They are in market to cheat people. Dont use yatra site. Dangerous people. they will loot your company.

Yatra.com service provider is a fraud platform, kindly careful and read all reviews before attempting to book any tickets, more than 10 days refund has not received to my original mode of payment and in this 10 days spoke to 4 customer care executive and all they lying have emails as proof sent by Yatra.com

YATRA…..THIS IS A FRAUD SERVICE PROVIDER PLATFORM, Kindly careful

Today I booked my LAST ticket via any travel portal. YATRA was the BEST, just a few years ago and now they are alongside all of THEM, in depths of sewage. No customer care number, no option working in IVR, no support at all.
Tried to reschedule/cancel an international ticket within 20 minutes, NOTHING happened. Nothing is happening. Have written to them and am waiting for their "CALL BACK"!
Bye.

Hotel Viswa Grand, Kanyakumari
Confirmed
Check-In
1N 1D
Check-Out
Wed,11 Jun
Thu,12 Jun
12:00 AM
1 Room
12:00 AM
Executive Double Bed - With Breakfast
Inclusions
Breakfast
Hotel Viswa Grand, Kanyakumari
Near Four Way Kottakkarai Road., KANYAKUMARI, TAMIL NADU, 629702
Travellers
Mr Ganesh Prabhakar Thiagarajan
Confirmed
Guest Details
2 Adult (s)
Voucher Number
A-4539452
Fare Breakup
Total Room Fee (1 Room (s) x
1 Night (s) )
₹2,700.09
Hotel Tax
₹435.91
(-) Offer
₹582.00
Fee & Surcharge (incl. of Taxes)
₹99.91
TOTAL
₹2,653.91
Paid on 09-Jun-2025
Through Banktrans
₹2,654.00
I DEEPLY REGRET TO BOOK THIS HORRIBLE & WASTE OF MONEY - NOT WORTH.
PLEASE DON'T BOOK THIS HOTEL.
ITS IS TOO FAR FROM THE SIGHTSEEING PLACES & one has to pay almost the room rent for the transport for our places of visits.
1. Room-Ok.
2.Swiming Pool - PLEASE DON'T USE IT. YOU WILL CATCH UP SERIOUS HEALTH ISSUES. SOP OF IT IS NOT being FOLLOWED. Dead white worms were seen on 12/06/25.
3. COMPLIMENTARY BF- just pretty AVERAGE -
4. NOT WORTH FOR ₹2654/- I PAID FOR A NIGHT STAY.
5. PLEASE DON'T THINK OF BOOKING THIS HOTEL.

They made my wife ( both knee joints replacement done recently 4 months ago)to claim down 2 floors despite we have 30 minutes advance notice, but the LIFT WAS TAKEN FOR SERVICE,which must have been done after our exit
GANESH PRABHAKAR
CHENNAI

sar mein dard yatra, booked international flights and wanted to reschedule it. These people have zero ethics, have charged me 14k for rescheduling, pinning it on "dynamic fare price changes", Obviously the 14k could have been invested more appropriately into buying a ticket so I asked for a refund since they had not still rescheduled it (despite me paying them 14k) and so they processed it. They called me back today asking me for the money back saying they have no records of the payments I made and threatening that if "i dont repay them" my flight will be cancelled. I need to get abroad asap but this whole rescheduling thing has left me with no option other than buying a new ticket. Their customer service is shit and they for sure need training. save urself from the mental agony and stay far away from yatra.

Worst than worst… these people have no ethics the are just scammers. They take advance and then after you can see their original behaviour. I booked full Goa trip without air tickets. They have assigned a driver to receive my family but the driver doesn’t know about his assignment because there is no message from Yatra… some how I approached to Hotel then what I find, there is no booking and hotel staff told we have no bookings. Then after I urged hotel staff to show the room they asked about mail from Yatra.com.
After that the mail sent by Yatra person to hotel with wrong information of my family. Then while seeing the actuals, the hotel person demanded more extra amount. Guy’s it’s request to don’t do any deal with these frauds. Also these bluff masters has to banned as deserves.
And lastly the service provider when asked to refund the paid amount, he misbehaved in absurd manner and used very cheap language.
Lastly, I was thinking that my money is blocked by these frauds and in whole life I will never trust the cheapers. Strongly needed to expose these for safety.

we purchased a huge amount package from yatra.com and they promised alot of things in written and on verbal baises but at the time of fulfillment they straightup denied and even the room categories mentioned were denied by the hotels upon arrival, even though we paid for innova crysta they were constantly pushing us to take the ertiga mind you that we already paid 10k more for the innova crysta, the service was outright outrageous, i was being tossed around between sales excicutive Nancy Maurya, senior excicutive Nitin rana, jtiendar kumar, puja rana they were the most unhelpful custumer service ever we were trying to call them and they were continously were trying their best to ignore us as much as possible, i strongly reccoment you to not take services from such a company ever.

Yatra Is a Scam – Avoid at All Costs

I booked a Premium Economy seat via Yatra for an Air India flight on 28th May, paying extra for comfort. I even did the web check-in. Just a day before the flight, I was downgraded to Economy.

Turns out, it wasn’t Air India’s fault — it was Yatra who requested the downgrade, simply because someone else paid more than me. Unbelievable.

Yatra is unethical, greedy, and completely untrustworthy. Their customer support? Useless. No help, no accountability.

This company should be banned. Never booking through Yatra again.

This was hands down one of the worst customer service experiences I’ve ever had.

I needed to cancel or reschedule a flight due to a personal emergency, and their website was barely functional. It was super laggy and unresponsive. Even worse, it didn’t show how much refund I’d actually get after cancellation — instead, it told me to email or contact support for more info.WHAT?

I tried to move forward with the rescheduling, but the site just froze and wouldn’t go to the next page. So I emailed them — no response. I tried calling their customer care number, and their automated system didn’t even have an option to cancel or change an existing booking.

After wasting hours trying every possible way to get help, I had to give up and find a different helpline just to get someone to talk to.

This whole thing was a mess. Yatra clearly doesn’t care about users or emergencies, and their systems are totally broken. I’d strongly advise avoiding this platform altogether — book directly with airlines or use literally anyone else.

Trying to reschedule my international flight but unable to reach the customer care. I manage to reach someone from the travel booking desk they were super useless saying that it's none of their concern.

I bought a ticket internation with them and when I had to cancel they don't give the response nor give the refund.very worst experience with these guys.they literally take money but are not responsible.when asked they ask us to talk to airlines.since we don't book firstly from airlines they ask us to contact yatra guys and they ness up..very very bad experience .please don't go with them..do not suggest at all.find the booking reference 0905250002158

I booked a ticket through this company. Firstly they add a huge 'convenience fee', obviously very convenient for them. I had to cancel my ticket due to serious illness. Now, having waited for almost 3 weeks, I realise that they are holding onto my money which was refunded by the airline (Akasa Air) the same day: will I ever recieve that money? This is daylight robbery Don't use them, EaseMyTrip is way better and much lower fees.

Update: I finally got a reply about my refund and of course Yatra had taken another two fees which wiped out 90% of the refund. Should be called yatra.CON. Awful company, just thieves.

To Yatra: look at the reviews you get, you should be ashamed of yourselves and how you cheat people.