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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant delays and difficulties when trying to withdraw their winnings. Customers frequently reported issues with the response time from customer service, noting that support was often unhelpful, unresponsive, or provided inconsistent information. The website itself was a source of frustration for many, particularly regarding the verification process (KYC), which was described as endless and repetitive, leading to funds being locked for extended periods. Some people were satisfied with the quick payouts and the availability of various payment options, including cryptocurrency. They also appreciated the bonuses and the responsive customer support in multiple languages.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant delays and difficulties... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays in receiving replies... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues such as hidden... See more

Refund

People report negative experiences with refund, often citing issues with withdrawal requests being cancelled... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice casino but slow in withdraw from 25 aug till now pending €850. And still on verification waiting from provider very disappointed

Company replied

Rated 3 out of 5 stars

support helps with everything, I reply to emails from online support almost every moment. They helped me a lot in the beginning, and if I get paid or what I won, I will give it five stars. Best re... See more

Company replied

Rated 2 out of 5 stars

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then... See more

Company replied

Rated 2 out of 5 stars

Insane practice!!! They limit my account on sportsbetting, still force me to do rollover (already shady). I do it in casino, they say I have to do in sports. 500€ x3 (did not use any bonus this is j... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

Launched in 2023, Ybets Casino bursts onto the scene with a dazzling array of over 6,000 casino games, sourced from over 100 top-tier providers. Ybets understands the importance of choice and convenience. Alongside a range of supported cryptocurrencies like USDT, BTC, TRC, ERC, etc, the platform seamlessly integrates fiat payment options, making it accessible to a wide audience. Just choose what Visa or Master card you want to use for the payment. No crypto but you really want to play using it? No worries, we got you covered. Our Mood Pay method can provide you with this opportunity. New players are greeted with an impressive 500% welcome bonus, giving their initial deposit a significant boost. The rewards continue with a 20% cashback offer and the chance to win up to 5 BTC on the exhilarating Engine of Fortune. Ybets ensures a hassle-free gaming experience. With no minimum deposit required for cryptocurrency users and a streamlined registration process (including SSO options), getting started is quick and easy. Beyond the extensive game library, Ybets offers an immersive live casino experience, thrilling jackpot games, and instant-win options for those seeking immediate thrills. A user-friendly interface, available on both desktop and mobile devices, ensures seamless navigation and gameplay. Ybets prides itself on exceptional customer service. A dedicated multilingual support team is available 24/7, offering assistance in 26 languages to ensure a smooth and enjoyable experience for all players.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I strongly advise everyone to stay away from Ybet.io

I strongly advise everyone to stay away from Ybet as biggest scam ever.

I have completed their identity verification process THREE times, and each time I try to withdraw my balance of €211.70, they either:

Ask for another verification (even though it's been approved already),

Or completely ignore my emails.

I haven't received a single reply from them since 2 weeks. They just refuse to process my withdrawal, despite me fully verifying my account several times.

This looks like a deliberate tactic to block withdrawals. Extremely shady and likely illegal behavior.

I'm reporting them to their payment providers, licensing authorities, and all watchdog forums.
If you value your money, do not deposit a cent into Ybet.

Edit: The withdrawal indeed was successful but it took a way too long and and i had to complain to authorities. This horrible process with 3x verification I will never forget that's why the star number remains the same.

July 25, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Claude,

We value your feedback and regret that we fell short during your visit. The safety of your account and funds is our top priority, which is why additional verification may be required to ensure that only you can access your account and that your balance remains fully protected. We aim to finalize this process promptly while adhering to our strict licensing obligations.

As we see, the process was completed successfully and the funds have been withdrawn to your chosen method. If the process was completed as expected, we would love to hear your updated experience!

Best regards,
Ybets Team

Rated 1 out of 5 stars

This casino is an absolute scam

This casino is an absolute scam. I won 108k and they have taken the funds under false reasons. I have contacted support multiple times and they always say: "your appeal has been accepted and can't be discussed with live support", after that message I get a chat ban and via email support I am getting ignored. It has been 3 weeks and my 15 emails regarding the incident have been ignored. I have videoproof of everything and that I won the 108k honestly, I'll file a report to the authorities. Please don't go to this online casino as they will literrely steal your funds when you win.

July 7, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Max,

Your experience is not the standard we aim for, and we’ll review your concerns carefully. Fairness and completion of services are of utmost importance to us. On our end, a withdrawal may only be paused or canceled for reasons noted in our Terms, of which we always strive to inform players both in advance via displaying those Terms fully, and in the occurrence of the issue, to make sure information reaches the players.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam

Scam , you can,t withdraw
First time 100€ pay.
Next biggest withdraw ignore

facts -
I submitted the documents a month ago and they were not approved and there was no opportunity to receive funds.
From my side everything is fine from your side fraud

August 3, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Rimas,

We regret that your visit wasn’t as enjoyable as it should have been. Protecting your account and its funds is of the highest importance to us. At times, we may request additional verification to guarantee secure access and safeguard your assets. This process is completed as efficiently as possible, in line with our regulatory requirements.

Best regards,
Ybets Team

Rated 2 out of 5 stars

Problematic site: finally paid my withdrawal

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then i get an email saying I need to do KYC; which is ID and selfie. I do that and follow up many times with chat and emails, then after 10 days or so, i get another email saying i need to provide utility bill and copy of transaction of crypto deposit. I do that, same circle again, chat and emails and after 10 days i receive an email saying im verified. I go to withdrawal, make withdrawal, after 4 days of being processed it gets cancelled. reason: provider is checking the bets and it can take 14 days or more. i go to chat they know nothing saying it is provider who is doing this and not they and how can i contact provider? there is no way. I am sure there is no such thing as provider doing verification and all this is to make the customer play and lose and they gain time and use my money to pay others and so on. So basically 5 weeks are gone and we are playing back and forth games to have KYC done and now it is up to a THIRD party whom we dont know and I have to wait indefinitely and can get no updates as to whats going on.

PS: My withdrawal was finally paid on August 1st after roughly 3 weeks of being initiated. I believe to regain customer trust and have higher ratings this casino has a lot to do

July 15, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Ari,

We apologize that we didn’t meet your expectations this time. Our priority is to maintain fair and transparent gameplay. To achieve this, we collaborate with reputable providers who monitor compliance with game rules. Occasionally, checks may be required—not as a reflection of mistrust, but as a safeguard. Once completed, play continues seamlessly, allowing us to keep the environment fair for all.

At the moment, we can confirm the withdrawal has been successful after a check and we appreciate your patience in this matter.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam site!!!

Scam site!!!

July 22, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Lukas,

We regret that your visit was not as positive as it could have been. Thank you for letting us know.

We strive to provide the greatest experience possible to all players while aiming for full clarity and transparency in all our actions and conditions. To achieve that, we make sure to note all the necessary information about our processes in our Terms. If you still have some concerns you would like to address, you can always contact us at support@ybets.net and the team will be there for you!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Please beware of this fake, thief account. I feel confused when I see some comments thanking the account. But honestly, it is a thief and a scammer who is doing everything he can to get rid of you. No

Please beware of this fake, thief account. I feel confused when I see some comments thanking the account. But honestly, it is a thief and a scammer who is doing everything he can to get rid of you. None of my friends thanked me from the account. Beware, beware. From experience.

July 18, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Nassim,

Your experience matters to us, and we’re sorry to hear it wasn’t ideal. We are committed to upholding our responsibilities for players in terms of both gameplay accessibility and withdrawal of winnings, as outlined in our Terms. If any issues occurred during this process, you are always welcome to contact our support team via live chat or at support@ybets.net for further assistance!

Best regards,
Ybets Team

Rated 1 out of 5 stars

🚨 YBets.net is Blocking Players and…

🚨 YBets.net is Blocking Players and Hiding Behind a Fake License

I was blocked by YBets.net after making a withdrawal. They claimed it was for “duplicate accounts” — which is false. I only ever used one account. I asked for my deposit/withdrawal history and was refused. When I contacted support, they just said it was an “admin decision” and refused to explain further.

They claim to be licensed by the Government of Anjouan (Comoros), but that license is meaningless — there’s no way to file a complaint or protect players. I believe this site is exploiting a weak offshore license to scam people.

Avoid YBets.net — they take your deposits but block you when you win.

July 17, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Player,

We regret that your time with us didn’t meet your expectations. Our team strives for complete fairness for all players, requesting adherence to our Terms. To improve clarity, they are always available to see via the footer of the website page. Unfortunately, if we detect a breach of these Terms, we are forced to end our cooperation. We do not take such decisions lightly but we cannot breach the trust of other players and undermine the principles of fair play. We appreciate your understanding in this matter.

For the purposes of clarity, our licensing information is always displayed at the footer of the website for ease of access!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam website!

Scam website!

Don't put any funds on this website , as stated in other reviews these scammers won't pay out!

When you have won big and try to withdraw they will let you wait a day and then cancel it and ask for verification (as you can also read in other reviews)
but don't think you will ever get verificated this is just a loop to try to get you to spend your funds.

THEY WON'T EVER PAY OUT DON'T WASTE YOUR MONEY!

July 13, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Player,

We apologize if your experience fell short of what we strive to deliver. Your account’s security and the protection of your funds are paramount. For this reason, additional verification steps may sometimes be necessary. We strive to complete these promptly while meeting the security obligations set by our license.

Best regards,
Ybets Team

Rated 1 out of 5 stars

SCAM - AVOID

This is a scam - avoid!

Check all the fake positive comments. They are delaying withdrawals and I am pretty sure they will never pay.

Avoid this casino.

To Ybets reply: yeah, I closed it. Verification these day is nearly instant, ie a few minutes. At scam casinos it takes longer.
So what happened (as you want to improve). I tried to withdraw, did not work, no reply and when I talked to the support: technical issues. Then again and again and I think more than 1 week after my first request I got the verification request email. 3 days later they asked for more information. Exactly as people write here. I think all over I would still not be verified (6 weeks later).

So yeah...improve your service by stopping the nonsense.

July 11, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear WL,

Your input is invaluable as we continue to improve our services. Safeguarding your account and funds is our foremost priority. To maintain this security, we may require additional verification, which helps us ensure your sole access. This process is handled as swiftly as possible, without compromising regulatory compliance.

At the moment we see that certain documentation was requested from you and you have made the choice to close the account before verification could be completed. Unfortunately, thus we were unable to complete this process and enable verification for you.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Scam Alert – YBets.io withheld over $20,000 in crypto, no KYC, no reply in 3+ weeks

I would like to warn others about my experience with the platform ybets1.io.

Over a period of time, I deposited a total of $20,140 in cryptocurrency. Despite this being a significant amount, I was never asked for KYC (Know Your Customer) verification or proof of the source of funds — which is a direct violation of international AML (Anti-Money Laundering) standards.

After noticing irregularities, I contacted support on June 15, 2025, and followed up with several emails. More than 3 weeks have passed (17+ business days) and I have not received any formal response.

When I mentioned possible legal reporting, my account was restricted from using Live Chat, even though I never violated any rules. Shortly after that, the website entered “maintenance mode” for days with no explanation and returned with no visible changes or improvements.

I have already filed a complaint with DIICOT (Romanian Organized Crime Investigation Office), and I’m preparing further escalation with AML regulators and gambling authorities. I also have a legal team handling this case now.

I strongly advise others to avoid this platform at all costs. It is not a legitimate or transparent operation.

I can provide screenshots, email logs, and confirmation of ongoing legal proceedings if necessary.

Edit to reply :

Your statements are false. I deposited over 20,000 USD on your platform without you ever requesting KYC or AML verification, despite exceeding the legal threshold of 10,000 EUR. Since June 15, 2025, I have sent multiple emails and tickets to your support team and never received any official reply. I hold clear evidence (crypto transactions, screenshots, conversations with your agents) which I have already shared with Trustpilot as well as with the Romanian authorities (DIICOT, FIU, ONJN, ONPCSB). The fact that you deny these issues publicly instead of addressing them officially only confirms the true nature of your platform.

Edit on 18.09.2025
I am once again providing an update regarding the Ybets casino.
First of all, I received confirmation following my petitions to ONJN (The Romanian National Gambling Office) that Ybets has been added to their blacklist. If you check ONJN’s blacklist, you will see that this casino operates under multiple domains and subdomains.

I will provide you with all the domains under which they operate in order to deceive authorities (when one gets blocked, they redirect to another) and to create the false impression of being a “serious rebranding platform.”

Based on ONJN’s blacklist, I found out that Ybets is not just ybets1.io but also (ybets.net / ybets1.io / ybets2.io / ybets3.io / ybets4.io / ybets5.io / ybets6.io).

In my opinion, these practices are clear signs of fraud. They offer large bonuses to attract players, request small minimum deposits, and afterwards it doesn’t even matter if you win or lose, because eventually they demand KYC verification that can take forever.

My personal issue is actually the opposite – I deposited a total of 20,140 USD and they never asked me for any KYC. But that is another problem.

On September 16th, 2025, I received an email from the VIP department of ybets casino .
, supposedly from “Aaron, your VIP manager,” offering me a 500 YBS non-deposit bonus and an additional 200% deposit bonus up to 5000 YBS.

The conclusion is obvious for anyone who reads real reviews from real people. I personally have already contacted several entities that are providing support in combating these fraudsters, and I hope we will succeed in stopping them.

June 15, 2025
Ybets logo

Reply from Ybets

Dear Viking,

We are always committed to enhancing the experience for the players, which may sometimes require website maintenance work. We strive to minimize the impact of this work on players so everybody can resume playing as soon as possible while enjoying the new updates as well. At the moment the website is fully operational, but if the access issue persists, you can always contact our dedicated support team via live chat or email for further assistance. We appreciate your patience!

As we see, recently you have completed several withdrawals on your account with us without issue.

Best regards,
Ybets Team

Rated 1 out of 5 stars

They never keep their word and endlessly apologize in support. At the same time, they do not take responsibility for each other and say that they cannot help in any way, although it is indicated every

they will torture you with checks and will never pay even a ridiculous amount by bookmaker and casino standards. my total winnings were only $780, but for 2.5 months now they have been checking 40 bets, then 2 passport pages and do not name specific check dates. at the same time they boast that players value and choose them. and if you pay how many similar complaints about them, you will understand that everything is sad with them and most likely it is a scam.

I will change my review if they ultimately pay out the funds.

April 21, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Player,

We regret that your visit didn’t reflect the quality we strive for. We are committed to ensuring that only you can access your account and funds. At times, this may involve requesting additional verification. We aim to complete such checks quickly, in full adherence to regulations.

Best regards,
Ybets Team

Rated 1 out of 5 stars

They blocked me from entering the…

They blocked me from entering the website after having an withdraw of 500€

July 4, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Roman,

We apologize if your experience was less than satisfactory. Our team strives for complete fairness for all players, requesting adherence to our Terms. To improve clarity, they are always available to see via the footer of the website page. Unfortunately, if we detect a breach of these Terms, we are forced to end our cooperation. We do not take such decisions lightly but we cannot breach the trust of other players and undermine the principles of fair play. We appreciate your understanding in this matter.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Deposit vanished not even arrived into…

Deposit vanished not even arrived into my account no explanation from the support or from the administration. Just go to another place

June 22, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Gabriele,

Thank you for your review. We regret that your visit didn’t meet your expectations and will work on improving. We cooperate with various reputable payment processing companies to ensure smooth and seemless depositing experience. However, unfortunately, sometimes banking errors occur, which may cause a delay or cancelation of the transaction.

We are always committed to ensure funds are fully secure and you can always contact our team via email or live chat with proof of payment to investigate the concern further!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Is a scam and the worst thing is that…

Is a scam and the worst thing is that many casinos reviewers websites sure have with them a deal, giving them extremely high rating, but checking better in their forums are summersed of complains, and are many international legal classes opened to Ybets now.
They use a fixed scam scheme, and you will never actually find a way to avoid to fall in this trap and go out from it with your money, searching in forums you will find hundreds of cases exactly like mine.
Once you get a win that allows you to almost get back the money you deposited or when you simply win, you make a withdrawal request. Nothing happens for days, customer support which looks kind, try to reassure you that everything is fine, you ask if you need to accomplish KYC and they reply you that they have not any KYC and they dont verify identities ecc ecc, everything like this for days, lies lies lies, and after something happens.
A mail from Ybets, magically you deposit is refused, cause they must verify with the game provider the fair play of your game session (😂), and that will require 14 days. During this time if you talk to the customer support you will hear other lies, but written kindly. After a couple of day the 14 days become 30, and i forgot to say that with that email they eliminate from your account the withdrawal function. If you try to understand what they need to verify, cause you played totally normally as on other casinos, checking some slots, you will notice that the history has been deleted. Now are three chances : or you lose your patience and you will start playing your balance, that will easily grow up even 4-5 times, and in a matter of a second everything will stop paying bringing you to zero, or after 30 days they will find an excuse to extend the verification to other 30 or 60 days, but they wont pay you and your withdraw section will remain disabled (but deposit not lol), and at the end if someone is strong and will keep his balance during that period of time, magically they will ask you for a KYC which you will never complete successfully. Check over the forums if you dont trust my story, there are tons and tons of cases and this scheme is fix and collaudated. Strange thing i repeat that famous casino review website they rate them till 9,4. Is an 101% scam and dont deposit there even 5 bucks, dont trust a word of what they will tell you or write cause are lies and the only thing that you can take as True is that you will never see from them any money.

June 21, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Peppino,

We apologize for any inconvenience you faced. Please know we are constantly working on enhancing our services. We continuously strive to uphold fair and transparent gameplay. By partnering with leading providers, we safeguard the integrity of games and ensure adherence to established rules. Checks may occur to protect players from unfair practices and must be finalized before uninterrupted play continues.

Best regards,
Ybets Team

Rated 1 out of 5 stars

I have had issues in the past with…

I have had issues in the past with withdrawing my winnings. I won like 400€ from 30€ and my play session got under a review as for other people and after trying to withdraw my money. After waiting for 2 weeks, I was able to withdraw my funds again. Meantime I played some more and managed to get a max win on one of the games and got up to 2500€. But after waiting another few days, my withdraws were canceled again and now I was supposed to get KYC verified. Funny thing is, they don't even have this implemented on their site and I had to email them my driver's licence (weird that they asked for this instead of my ID). It has been over a week since then without a reply or any change. I don't think I will see the money ever. DO NOT PLAY HERE

June 19, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear KiKooOo,

We value your feedback and regret that we fell short during your visit. The safety of your account and funds is our highest priority. At times, additional verification may be required to ensure that only you can access your account and that your funds remain secure. We complete this process as promptly as possible while meeting all licensing obligations.

Best regards,
Ybets Team

Rated 5 out of 5 stars

I am very pleased

I am very pleased. Everything is smooth, and I’m earning cashback with every deposit. Waiting for the next big holiday bonus please.

June 2, 2025
Ybets logo

Reply from Ybets

Dear Máté,

Your feedback is greatly appreciated, thanks for sharing your experience!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Careful with Ybets, not to trust.

After been gambling on this casino from January 2025 they suddenly put my last withdraw for "under review". I'm only talking about a 60 euro win.
I asked why first time, was explained that soon I will be able to withdraw money. Next time I asked they said 2 weeks. Today I asked again they said 30 days waiting time. Have a feeling they will not pay out, after 30 days I'll try again. We will see!

May 28, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Thomas,

We’re truly sorry you left feeling disappointed. Transparency and fairness define our approach to gameplay. In partnership with reliable providers, we monitor games to ensure compliance and protect players from misuse. If checks are triggered, they are procedural, not accusatory, and must be completed to maintain a healthy gaming environment.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Be very careful with this casino

Be very careful with this casino. I had 50 free spins and won $104. After the free spins had finished I checked all requirements which stated I had to wager 1x and the max conversion was 10x. After wagering I had $154. I then converted it to cash which is when $144 was removed even though a $10 max wasn’t stated. I did however turn that $10 into $150. I have requested a withdrawal via crypto which is stated to be instant. I am now 16 hours after withdrawal and still this has not been processed. I have now been waiting 3 and a hour hours to speak to an agent but chat closes after so long. I started chat supposingly 8th in line with a 22 minute wait 3 and a half hours ago. Be very cautious of this casino.

Update- it has now been 24 hours since my withdrawal. After stating crypto withdrawals are instant I final got through to support who advised up to 24 hours. Now it’s hit 24hours I have spoken with support again who have changed the time frame once again to up to 72hours.

May 27, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Stewart,

We appreciate your honest feedback and will work to address the issues you mentioned. We aim to complete all withdrawals in the shortest timeframe possible, considering financial operations and provider capacity. We are committed to ongoing improvements and thank you for your patience.

Best regards,
Ybets Team

Rated 1 out of 5 stars

i cannot do anything with my money for…

i cannot do anything with my money for 12 days becasue they are"checking" my bets for no reason, i just won some money and i cannot do withdraw...avoid this betting company please, you will save your money

May 26, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Juraj,

Your experience matters to us, and we’re sorry to hear it wasn’t ideal. Ensuring transparency and fairness in gameplay is central to our mission. To uphold these standards, we partner with trusted providers who monitor rule compliance. Should a review occur, it is not an accusation, but a necessary step to resume fair play and maintain a safe gaming atmosphere.

Best regards,
Ybets Team

Rated 5 out of 5 stars

So great that they accept crypto and…

So great that they accept crypto and cash. Makes it super easy to deposit in my preferred currency.

May 24, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Ethan,

Thank you for your kind review. We aim to keep delivering great results!

Best regards,
Ybets Team

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