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Specifications (hard enamel pins) have been changed without notice. Customer service expedited our complain in a very improper way. We consider ourselves mislead although a product (soft enamel pins) was eventually delivered.
Impossible to communicate with. Any communication regarding quote preparation and project approval takes forever. They reply after days and don’t understand even the most basic requests. For example, I had to ask for the same change to the quote three times because they kept sending me the exact same version; obviously, each iteration took 2–3 days.
It took me more than two months to confirm a single patch order, which then obviously arrived incorrectly made: the Velcro backing was missing even though it was always indicated in all the quotes prior to the order.
They are completely disorganized, slow, and frustrating to deal with in terms of communication. I strongly do not recommend them, despite their competitive prices.
I ordered a sizeable order of badges from Yes Logo based on a previous specification from a prior order. Without being notified they changed the specification and the badges are now useless for us. They have refused to accept responsibility for changing the specification and are trying to say that this is what I requested, which was absolutely not the case. Communication with this company is incredibly difficult and not worth taking a chance on the order being wrong.
very disappointing, no tracking, I've been waiting for my order for more than 15 days for no reason and my event has passed. Not only did I lose my money but I had to pay to find an urgent local solution. Today they are offering 8% off for something that I still haven't received... it's not serious...
I had an inquiry about a pin, and asked for a preview. Out of the blue, without preview and approval of any order, they sent an invoice, and stated that I had "autoapproved", which I of course had not. I of course rejected the invoice!
I ordered an item and approved artwork, the item arrived, it was damaged and dirty but more importantly did not reflect the artwork I approved.
Yes Logo said they would replace with undamaged items but refuse to acknowledge that they changed the artwork, I'm not interested in another batch of something I didn't order and now they won't answer phones or emails.
I've started an investigation with my bank to reclaim the money.
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