Yesoul Fitness Reviews 

I received great customer service from the team at Yesoul and am stoked with the quality of their bike. Would recommend to anyone looking for an affordable high quality addition to their home gym!

I don't see this in any other review so maybe it's just me but something to be aware of. I purchased a bike and when I odered it, free shipping was included. When it hadn't shipped in a week, I made an enquiry and was told that their carrier advised that shipping was going to be €170 as it was beyond the allowance for free shipping. When I ordered the bike, the shipping address was included and they clealy know that a bike is heavy. I feel it's a bit of a scam to get you to part with your money and then hit you with a shipping fee. They did point out that their shipping policy allows them to charge more in some circumstances.
I wasn't going to pay another €170, particularly as I think their approach was so misleading. I have requested a refund, hopefully that happens quickly.
UPDATE - I was offered a €30 voucher to help offset the €170 additional charge.......and kindly asked to remove my negative review.

Great team to deal with through the whole process, very responsive to questions and queries throughout as well. Product arrived when advised. Highly recommend to anyone on the fence.

I wanted a small bike to fit into the bedroom, the white colour is perfect as it blends in and the size is super compact! The bike was delayed but the customer service was super responsive and bike arrived in a few weeks. I am excited to start exercising every day, no excuses now!

The service was first class and timely. We changed our minds as to which bike we wanted after we had placed the order. Benedict, Wendy and Lamic all provided excellent customer service in enabling the chane to happen.
Sharyn Crawford

Recently purchased. Quite intuitive to set up. Looks good and great to ride.

Great customer service from the support team , great updates on shipping and delivery. Equipment delivery and set up were minimal. I ordered the G1M Max Bike the functionality and quality is excellent . Overall very impressed.

Product as described and in a timely fashion. Easy to put together. Satisfied customer to this point.

Purchased the G1M bike, great product.
Good customer service from Yesoul, thanks ☺️

I ordered my bike recently and it took only 2 working days to be delivered! setup was quick and easy and the bike has the same (if not better) build quality of Peleton bikes ive used in the past. The seat on the GM1 Max is extremely comfortable and my order came with a free seat cover. great addition to my gym.

Great customer service and great products! Customer service replied to us within howers on a Sunday! We received the indoor bike and it is very good for the money!

My bike arrived without a sensor. They sent me a replacement in the mail and it got lost and they were happy to send another one right away. They have always been kind, helpful, and quick!

I've been very impressed with both the Yesoul bike and treadmill. The build quality is excellent, the screens are clear, and the speakers sound great. Being able to watch shows while exercising makes workouts much more enjoyable, and unlike some competitors, you're not restricted in what you can mirror to the screen.

I had a couple of minor issues initially, but customer service was fantastic—quick responses and fast resolution. Both machines look great in my home gym and offer excellent value for money. At around a third of the price of a Peloton setup, they deliver a premium experience without the premium price tag. Highly recommended!

Once I bought the Yesoul G1M Plus, I stopped my gym membership. Why? Because I discovered a completely new way to stay active without having to leave my house. 😊 Now I have almost all of my daily meetings while riding my Yesoul bike. It has honestly changed my routine. If you work from home, get yourself a standing desk and put your Yesoul bike underneath. There you go :) you have your personal gym and your working area in one place! I used to sit for hours during meetings, but now I stay active the whole time without even realizing how much I’m exercising. My meetings have never been this enjoyable, especially with my biking shoes on. 😄 My friends started noticing that I lost weight, and my legs have become so much stronger and more toned. I also have more energy throughout the day, and I don’t feel guilty about sitting for long hours anymore. For me, this bike wasn’t just another piece of fitness equipment which, it completely changed the way I work and exercise. I actually look forward to my meetings now because I know I’ll be moving instead of just sitting in a chair. It has become one of the best purchases I have ever made, and I recommend it to anyone who wants an easy way to stay active while working.

By the way if you ever have any issue they are always prompt to respond! Thank you Yesoul costumer service team!

Great deals for good quality workout equipment. Customer service has been amazing to work with when my package was delayed!

I purchased the bike about three years ago and it has been a great experience ever since. I love that YESOUL offers fitness programs you can join it feels like I’m working out at a gym but even more convenient because the gym is at home. When it comes to customer service very few times I’ve had to contact them. They’ve been extremely professional polite, and solved my concerns in a very timely manner. I would recommend YESOUL products and programs to my friends and family and will continue to use the products that I’ve already purchased.

Ordered the G1M max bike on 15/7/26 and it was delivered on 21/7/26 - outstanding delivery service and their customer service via email was very good

The bike itself is very good and well built and having the additional speakers at the back makes a real difference

Overall I am delighted with my purchase ☺️

I was promised a goodwill gesture as a response to major problems with the delivery of my bike. I accepted the offer and since then they have gone completely quiet. They will not respond to my emails.

This company is unreliable and shady. I would avoid this company at all costs.

Let’s give it a honest review

Bike.
- Less than a year and the cable to connect to the phone after 3 months it’s finished. Stopped working, any movement as you up and down the bike it’s disconnected and screen restarts.
- front leg screw broke inwards, waiting ages to the new front stand arrive. No compensation given.
- Bluetooth speaker after 6 months crap. Resonating on the bass absolutely useless.
- The YESOUL fitness app that’s pretty good

Overall 4 out of 10. Don’t waste your money get a proper more sturdy spinning bike for way much cheaper and put a tablet in front you will have more joy than with this one.

I havnt even received the bike yet and i am worried. Trying to get hold of anyone in customer service is proving, well impossible. I used the chat box but they said they could not talk to me right now so i waited. and waited then i get a message saying because of my inactivity you have dissapeared. You were never there in the first place and you told me YOU were busy and couldn't talk right now. Never seen that before in a chat box but ok. No phone number either. I have my doubt already as not a good start at all!