Yesoul Fitness Reviews 

I purchased the Yesoul G1M Plus Bike, I totally loved it to the point that I've just recently also purchased the Yesoul R1M Plus Rowing machine and will be purchasing the Yesoul Walking Treadmill for Seniors with Long Handrails for my mother-in-law.

There is something to say for a company that has wonderful product. Awesome membership packages (so affordable) and wonderful instructors and employees from all departments.

This company has provided me a way to take care of myself with hope and promise that I absolutely can do this. I love Yesoul, Yesoulfitness and their employees beyond words and am grateful to everyone at the company.

I've already purchased the membership. Hopefully for the 3 year plan I purchased the first year when I bought my bike, and then I took advantage of the 2 years for a $100. Just yesterday. Let me know if I can owne shares ;) .

Thank you for giving me hope for my future in health and in my state of mind towards myself.

Sincerely

Augusta Gordon

I purchased a Yesoul Fitness rower and noticed that the strap was fraying on the very first day I used it. I initially thought the strap was being damaged by the mechanism inside the magnetic hub.

I contacted the company, and they requested the serial number and the usual photos. It took them two weeks to send a replacement, but it wasn’t just a strap—it was an entirely new hub with the strap already attached. Since there is no real service presence in the U.S. (because it’s made in China), I had to take the rower completely apart—and I mean completely—only to find out that it had been assembled incorrectly at the factory.

There was missing hardware (a nut) that should have been part of the hub assembly attaching to the frame. The hub was also misaligned, which caused the strap to fray.

The replacement hub they sent came with no instructions. Instead, they provided a poor-quality video that only showed how to remove the old hub. It did not explain or demonstrate how to properly coil the strap onto the new hub so it could be reassembled correctly and achieve the proper resistance.

I consider myself mechanically inclined, but after spending four hours trying to figure it out, I still could not get it working. I was never properly instructed on how to wrap the strap around the hub to make the rower functional again.

I provided them with all the details about how the rower was incorrectly assembled from the start. The strap began fraying on day one, and I even had to row unevenly just to keep it from rubbing inside the hub.

I’ve owned this rower for five months, and it’s now been four weeks since I’ve been able to use it at all. Their only offer to compensate me was a $30 refund on a $400 purchase—which is insulting.

I did nothing wrong. This is clearly due to their negligence and poor quality control. The rower might work if you’re one of the lucky ones, but when it fails, you’re left with a large, useless piece of equipment.

I do not recommend buying this rower. They do not properly support their product or their customers when things go wrong, and their compensation is completely inadequate.

Do not buy it—you’re on your own once they take your money and ship the product.

Ordered my spin bike on Sunday afternoon and arrived Tuesday afternoon. Super quick delivery which is great. I’ve only had the bike a day now but I really love it. It’s built really well feels sturdy and the screen is great. I have had help and support of a few different yesoul advisors and so far the service has been super. Thanks

I was searching for the right indoor bike for quite some time, when I came across this brand, it had the best reviews ! Once received it did not disappoint, the seat is super comfortable (with an optional padded add on) it’s so smooth and exceptionally quiet (someone else in the house hold wouldn’t be able to hear you). It’s easy to assemble and the screen is huge! Definitely recommend.

I purchased the YESOUL bike to support my well-being and reduce stress, but it has become a significant source of frustration instead. As a full-time professional and founder of a nonprofit animal rescue, my time is incredibly limited, and this experience has been a massive drain on my resources.

The Issues:

Hardware Failures: The bike arrived with a defective screen (audio only). After weeks of "troubleshooting," it now displays a persistent "Unauthorized" error and the sensors for cadence and resistance have failed completely. It is now a non-functional "brick."

Misleading Advertising: Their website claims the app is "free to use," but core features are gated behind a mandatory paid subscription that was not disclosed upfront.

Poor Support: I have spent over three weeks in a loop of repetitive emails. Despite providing photo evidence of the defects, they continue to demand "homework"—asking me to check internal wiring and flywheel lights—rather than taking responsibility for a defective unit. They offered a 2-month credit for a bike that doesn't work, then reneged on it during the refund process.

Incompatibility: Their support insists on Zoom calls during business hours that do not accommodate working professionals.

Bottom Line: If you are a busy person who needs equipment that "just works," stay away. YESOUL expects the customer to act as an uncompensated field technician for their faulty products. I am currently pursuing a full refund through PayPal.

I recently purchased the Yesoal G1M Max exercise bike and I am highly impressed! I ordered it on a Friday and in arrived on the Monday. I found I very easy to assemble and sturdy to ride even when stood up. The speaker system on the Max is excellent and screen size is perfect for watching Netflix while I cycle. I definitely recommend getting one!

Great quality equipment for the price arrived so fast after order. Well packaged, easy to set up. Couldn't be happier.

I love this bike. It's very interactive and motivates me to work out. I'm glad I bought it instead of getting an expensive gym membership.

After a long wait, Yesoul finally sent me a replacement bike, and I truly appreciate their honesty and commitment to good service.The bike is very well built, and in my opinion, it compares to high-end brands like Peloton, Aviron, and Keiser. At 74 years old, I use this bike to stay in shape and improve my cardio. I also enjoy the training lessons available on the Yesoul app, and the screen mirroring feature lets me watch my favorite programs while exercising.

Thank you, Yesoul, for standing behind your product and providing great service. I’m a very happy customer!

I spend more time fighting with the app than what I spend excersizing! ...No one is ever available to help, either. Grrrr. If I would have known how frustrating it is to use the machine, I wouldnt have bought it!!

Yesoul was quick (within 5 hours) to respond to my questions about delivery of my bike, and to follow up to make sure that I was happy with their service. The bike has been great so far, and I would recommend you give them a try.

Good product
Very quiet and quick response to customers service.

I ordered my bike and i arrived in less than a week. The set up was very easy. and I rode my bike the first day, when I went to ride again the next day the screen wasn't displaying the App at all, even though it showed connected on the App it would not display. Yesoul support sent a list of troubleshooting to check. It still would not work and as it turned out it was actually 2 issues with my older samsung phone. I have it resolved now and I am loving my bike and the fast and courteous support. I will highly reccomend the Yesoul bike to everyone.

An excellent and exemplary experience overall. The customer service was outstanding—friendly, responsive, and highly professional at every step. My product was delivered exactly within the recommended timeframe, which reflects their reliability and commitment to customer satisfaction. Everything was handled smoothly and efficiently. Highly recommended.

Yesoul has been amazing! I absolutely love my bike. The customer service
Is unparalleled. They provided me with very quick responses and handled my matter so promptly. They shipped a replacement part right away. I cannot recommend this company enough. Fabulous!

After a delay in shipping we have been really impressed with Yesouls customer service, great responses and resolution. Very GOOD
The bike itself is really study, easy to assemble and straightforward, we are very happy with this product.

Just got our bike, seems like a very good value bike. The deal breaker for us was being able to use the screen without a subscription. Easy to put together, great bang for buck.

I recently bought an exercise bike and for the money this will not be beat. With the large screen I am able to mirror my phone and watch YouTube or Netflix and the time flies past before you know it

Good experience with yesoul. Bike is great just what I wanted

I purchased a GM1 plus bike which was delivered within days of ordering (uk), I initially had a couple of issues with the bike but the customer service was brilliant. They helped all throughout and typically replied within 1 day. I love the bike and would recommend to everyone.