Yesoul Fitness Reviews 

After two weeks I’m surprised how much I look forward to walking. The auto incline gives a nice push without being too hard, and the screen rotates so I can watch shows from the couch. Phone mirroring works instantly, keeps me from getting bored. Way quieter than my old gym’s treadmills. Only small thing is the belt feels stiff for the first minute but smooths out fast. Solid buy for getting back into cardio.

Great machine, easy to put together and helpful customer service

I looked at a lot of bikes before purchasing this one, and I’ve not been dissapointed. The delivery was fast and efficient and the bike is sturdy and well made. The app has so many options, it’s brilliant, different classes, cycling routes etc. very happy with my purchase.

I purchased the Recumbent Bike, JM1 Plus, from YESOUL Fitness. There were some issues with installation, but, the Customer Service staff (several of them, in fact) reached out to me in no time at all to provide excellent information and support. There aren't many companies that respond as quickly, and/or as accurately as did YESOUL. It made the purchasing choice so much more rewarding.

Yesoul has a great quality customer service and responded to me right away in regards to my package. My bike works great and i am so so happy with it!! Yesoul has products worth purchasing and i look forward to using their product. Thanks yesoul!

I recently purchased the bike and it has been a great home bike! It’s super quiet, quality build, and the screen mirroring is great. I want thank the support team for helping me solve an issue with the type of phone mirroring cable I ordered. Great customer service, shout out to Alex.

Thanks,

John morine
Researched for weeks, I purchased the G1-MAX BIKE, this bike is absolutely amazing its the wife's 5th bike and she just loves it its the most comfortable ride & quality is top notch screen is HD and amazing trust me there's not a better DEAL out there id give it 10 stars if I could.

Order placed on July 29th but not received until August 20th. Did this ship directly from overseas? Your delivery partner TNT is complete trash. They refused to deliver to us if we missed their call checking if we were home. I thought they were going to help bring it inside the house, but instead, they just dumped it in front of my garage—no signature required, no asking if it was fine to leave on the driveway, they just dropped it and left.

I have seen the Yesoul Exercise bikes advertised for months, and thouhgt it would make a great birthday present!

Boy, was I right!

I was a bit daunted with having to put it together, but it was a snap! I was impressed with the quality of the materials, with the studiness of thebike and how simple it was (and is) to use!

There are the online exercise courses which have helped me develop over the past month! I feel that I am progressing because ofthe Yesould dedication to quality.

THeir Customer Service is second to none. I had one issue which they solved and were tireless in their communication committment to excellence!

I so highly recommend this company and their product! Yesoul are an example of How to Do It!

Fantastic products. Easy to assemble use and purchase. Would definitely recommend these products. As a family we have not stopped working out together

I would seriously caution anyone considering ordering from YESOUL. I have screenshots documenting everything below.

We ordered our bike on August 2. YESOUL’s own shipping policy states that orders should ship “within 24 hours on business days.” Ours did not.

By August 7, it still hadn’t shipped. YESOUL acknowledged the delay and told us, “We have already requested the warehouse to expedite the shipment.”

Several days later, they finally told us the bike had been “successfully shipped,” was “now on its way,” and had been “dispatched.” Despite the promise, it was definitely not expedited.

Then the tracking sat at “Shipping Label Created” for a week. I contacted the carrier directly and was told they had not even received the package. For days, we had no reliable idea where a product we had already paid a decent amount of money for actually was. YESOUL said it had been dispatched. The carrier said they didn’t have it. Another lie.

On August 14, after repeatedly trying to get answers from many different YESOUL representatives, one told us in writing:

“If we are still unable to obtain a clear confirmation that the package is in transit, we will proceed with a replacement shipment directly rather than asking you to continue waiting.”

That replacement was never sent.

The customer service only got worse from there.

For the delay, YESOUL offered us three months of membership as compensation. I explained very clearly that I had never planned to purchase or use a YESOUL membership because I have another membership that I use… so this was not a meaningful resolution.

A completely different representative then responded and offered me FOUR months of the exact membership I had just said I didn’t want. It was pretty obvious they had not even read the previous correspondence, which I had already been questioning because no one ever seemed to really understand main issues of this case.

At that point, I specifically asked to speak with a manager or supervisor who could actually address the situation.

No manager ever contacted me. It’s been two days.

It is now August 18 and we still do not have the bike or a specific delivery date. The shipping has been sitting with “arrived at regional hub” for another 4 days now.

YESOUL has repeatedly framed this as a shipping problem and told us they “understand our frustration.” But shipping delays are NOT why I’m writing this review.

Their shipping timeline wasn’t met. Expedited shipping was promised and never happened. A replacement was promised and never sent. Again and again, YESOUL told us something would happen, and it didn’t. At that point, it stopped being a shipping problem and became a trust problem. Even our request to speak with a manager was ignored.

Rehashing a customer’s complaint and saying you understand their frustration is not good customer service if you aren’t actually listening, taking responsibility, or following through.

It all just feels very scamy and odd.

I have screenshots documenting these communications. Based on our experience, I have very little confidence in YESOUL’s customer service or in the commitments its representatives make.

If you choose to order from YESOUL, I would proceed with caution and save every single communication you have with them.

As of August 18, we are still waiting for the bike we ordered August 2. I will update this review if and when it actually arrives.

UPDATE — August 18 (afternoon of the day I made this original post): Tracking finally says the bike is expected to arrive today. It’s not here yet, but I’m happy it’s supposed to be here today. But that doesn’t change the repeated broken promises and terrible customer service it took to get to this point. I’ll update once it arrives and again if there are any issues with the bike itself.

I purchased the G1M exercise bike and couldn’t be happier with it. Delivery was quick, assembly was simple and the quality of the product is great. The screen quality is impressive and the speakers mean I don’t need to use my headphones! Had it for about a month now and use it every morning, highly recommended.

My Yousoul G1M Plus exercise bike has exceeded expectations. It was very easy to assemble, and the overall quality is outstanding — stable, smooth, and clearly built to last. I’m excited to incorporate it into my daily fitness routine. What really stood out was the customer service: fast responses, helpful guidance, and a genuinely supportive team. A great product backed by excellent service.

Aug 20 - Edit: While slow, it ended up taking over a month to get settled, I will say that Yesoul returned my money and did not try and get out of it. Their emails always take 1-2 days to respond, but they were polite and ultimatly did fix the issue with a refund. For that I will give 4 stars, the 1 star loss is simply due to the time it took to get resolved.

July 23: Received treadmill on July 23rd and reported an E4 motor error the same day. Motor didn't work at all. Response was fast and they shipped a new motor. 2 weeks later it still hadn't arrived, not their fault it's FedEx issue. BUT the issue comes in with asking for a replacement or refund and going through days of back and forth

Really happy with our experience with Yesoul. We had a couple of issues with our exercise bike, including the pedal loosening and some connectivity issues with the screen. Their customer service was excellent and they responded really quickly.

They replaced the cable and also provided the tools we needed to fix the pedal, which worked successfully. The delivery did take a little while, around 2–3 weeks as the items came from China, but the support we received made up for it.

Overall, we’re really satisfied with Yesoul and especially impressed with how quickly and professionally they dealt with the issues. Hopefully the pedal doesn’t loosen again, but at least we now have the tools to fix it if needed! 😂

Very good customer service and would definitely recommend.

So happy with my purchase of the Yesoul GM1 plus bike. Very sturdy, fraction of the price of competitors. Love the screen. Bike came very well packaged and assembly was straight forward. Great customer service as regards problem solving a suitable address for delivery. Highly recommend.

My experience with Yesoul has been good, My order wasn't shipped within expected time, when i followed this up with Yesoul they were responsive and good.

The bike was easy to put together, was completed with the instruction manual and the video.

A really great affordable option

I’ve been using my YESOUL bike and I’m really enjoying it so far. The bike feels sturdy, rides smoothly, and the classes make it easy to stay motivated because they give you a target range for both cadence and resistance while you ride.

I especially like the value for the price. The screen does require connecting through the YESOUL app on your phone, which I didn’t realize at first, but once everything is connected the workout experience is very good. I recently completed a 15-minute class and really enjoyed being able to follow the instructor and see the ranges I should aim for throughout the workout.

Customer service has also been excellent and very responsive throughout my purchase and delivery experience. Overall, I’m very happy with the bike and think it’s a great option for someone who wants an interactive indoor cycling experience without spending Peloton-level money.

I recently purchased a YESOUL G1M Plus and have been really impressed with my experience with the company from start to finish.

Before purchasing, I had a number of questions about the bike, its features and how it would work with different apps and devices. The YESOUL team were extremely helpful and responsive, taking the time to answer my questions clearly and provide the information I needed to make my decision.

What has impressed me most, however, has been the level of customer service throughout the whole process. Communication has been excellent, with prompt, friendly and personal responses rather than generic replies. Even after purchasing, the team have continued to be helpful and have made the whole experience feel very well supported.

The bike itself has now arrived and I’m really pleased with it. The build quality and overall functionality are excellent, and I’m looking forward to incorporating it into my training alongside my running.

Overall, I’ve been really impressed with YESOUL. The product is great, but it’s the customer service and after-sales support that have particularly stood out to me. It’s refreshing to deal with a company that genuinely seems to care about its customers.

I received great customer service from the team at Yesoul and am stoked with the quality of their bike. Would recommend to anyone looking for an affordable high quality addition to their home gym!