Lots of notice of the delivery. Within the time slot. Heads up you’re next. Brought the delivery into the house and asked where I wanted it. Perfect 🤩
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I was sent a 2 hour slot and they stuck to it and also sent me a message when I was next on their list, which was very helpful. The gentleman who came to my door looked more business like and presenta... See more
We work closely with Yewdale and find them reliable. Yewdale are supportive and find suitable solutions to any issues we experience. Brian looks after our account and we value his knowledge. Brian e... See more
Company replied
Generally we feel Yewdale has changed in several ways, over the past 2 years. Telephone, first response is not to the standard it was some years ago. Account Manager Carrie Area Manager Brian, bo... See more
Company replied
Company details
Written by the company
With a reputation around the world for manufacturing high-quality commercial shading and screening products, backed by exceptional customer support and values.
Contact info
Enterprise Way, SS11 8DH, Wickford, United Kingdom
- 01268 570900
- customercare@yewdale.co.uk
- yewdale.co.uk
4.7
Excellent
252 reviews
Hasn’t replied to negative reviews
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Lots of notice of the delivery
Lots of notice of the delivery. Within the time slot. Heads up you’re next. Brought the delivery into the house and asked where I wanted it. Perfect 🤩
May 20, 2026
Unprompted review
Very unprofessional and time wasters
Very unprofessional and time wasters! I would not recommend
April 20, 2026
Unprompted review
I was sent a 2 hour slot and they stuck…
I was sent a 2 hour slot and they stuck to it and also sent me a message when I was next on their list, which was very helpful. The gentleman who came to my door looked more business like and presentable than the Prime Minister, most impressed!
April 17, 2026
Unprompted review
Have worked Yewdale for many years
Have worked Yewdale for many years. Have never had an issue. Mick is very helpful and easy to work with
April 9, 2026
Unprompted review
Kept up to date with my delivery time…
Kept up to date with my delivery time and arrived on time with a very polite driver
March 27, 2026
Unprompted review
Professional
Professional. Kind. Straightforward. Much recommended. Exactly what a delivery should be.
February 26, 2026
Unprompted review
Prompt and efficient delivery and well…
Prompt and efficient delivery and well packaged.
December 16, 2025
Unprompted review
Reply from Yewdale
Thank you for the great review, Rob, and we appreciate you taking the time to share this with us.
The team members are wonderful to work…
The team members are wonderful to work with, providing outstanding customer support and prompt delivery.
November 19, 2025
Unprompted review
Reply from Yewdale
Thank you for this wonderful review, Sheree. We appreciate you taking the time to provide us with feedback on our support and delivery, and it's even better to hear how positive it is. We hope to continue this for you in 2026!
Brilliant coustomer service.
Brilliant coustomer service.
Delivery on time.good communication
November 4, 2025
Unprompted review
Reply from Yewdale
Thanks for the great review, Iqbal!
Great customer service
October 13, 2025
Reply from Yewdale
This is great to hear, Paul. Thanks for sharing!
Reply from Yewdale
We are pleased to read our own delivery service could meet your timeslot and that you can rely on us to receive your deliveries on time. Thanks for taking the time to leave us a review.
Excellent service
Excellent service, given delivery date & time.arrived exactly as it said.
September 29, 2025
Unprompted review
Reply from Yewdale
Thank you for sharing this, Graham. We are working hard to increase our 'on time in full' percentages for customers to ensure we are delivering what is needed, exactly when our customers need it. It's great to see a positive review on this.
I received a damaged blind and Yewdale…
I received a damaged blind and Yewdale replaced it within a few days
September 8, 2025
Reply from Yewdale
We are sorry that the blind arrived damaged initially but we are very pleased to hear we managed to fix the issue for you swiftly, Nic. Thanks for sharing your experience.
Generally we feel Yewdale has changed…
Generally we feel Yewdale has changed in several ways, over the past 2 years.
Telephone, first response is not to the standard it was some years ago.
Account Manager Carrie Area Manager Brian, both are exceptional at there work and customer service.
Customer care, which we appear to have more dealings with these days sadly than ever before, are very responsive, polite and efficient.
Overall Yewdale for us is still a preferred company, but sadly lacks, the outstanding performance there once was.
We are a small business, but these things are noticeable and important as a long term customer.
August 15, 2025
Reply from Yewdale
Thank you for your honest review, Gloria. It's important for us to receive this feedback as we are always looking to improve our service and it's disappointing to know it's not been up to standard for you recently. Whilst it's great to hear positive feedback for Brian, Carrie and our Customer Care Team (which we'll pass on), it's important for us to understand a little more about where we are letting you down. We'll follow you up with a call shortly to try to understand a bit more about where we are going wrong, and what we can do to put things right and get back on track with you. Thanks again for taking the time to express your concerns and give us your feedback.
Excellent
Very helpful company to work with. Great products and fantastic delivery turnaround.
August 6, 2025
Reply from Yewdale
Thanks for the great review, Brian. Always a pleasure working with you!
Great products and service.
Very efficient simple ordering process and products are first class. Looking forward to doing more business with Yewdale.
August 4, 2025
Reply from Yewdale
Thanks for taking the time to leave us this review, Keith. It's great to hear positive feedback on both our processes and our products. We are looking forward to working with you more in the future too!
Reply from Yewdale
Hello Neil. We are very sorry for some of the issues you've faced recently and we understand your frustration. We appreciate the feedback and we want to assure you we are doing everything we can to support you, and to get back to our usual high standards.
The staff are always very helpful and…
The staff are always very helpful and the products are amazing quality. Would definitely recommend 😁
July 25, 2025
Unprompted review
Reply from Yewdale
Thanks for the great review and recommendation, Ewan.
The overall experience was good
The overall experience was good but the first delivery was damaged as it arrived before the company had opened.
July 17, 2025
Reply from Yewdale
Thanks for the review, Julie. We are very sorry that the first delivery arrived to you damaged. One of the things we strive for at Yewdale is to get things right first time, so this is something we are continuing to work and improve on. I can see we have since replaced this for you, and we have also reviewed the delivery with the driver involved to ensure every care is taken on future deliveries for you.
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